Texas Tech University Health Sciences Center
Patient Services Specialist
Texas Tech University Health Sciences Center, Amarillo, Texas, United States, 79161
Introduction
Nationally recognized as a Great College to Work For, TTUHSC offers a unique opportunity to influence the future of health care. With world‑class education and compassionate patient care, the Texas Tech University Health Sciences Center enriches lives across 121 counties and serves over 10 million individuals.
Position Summary This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Key duties include scheduling appointments, preparing necessary paperwork before visits, receiving patients, maintaining records, processing charges, filing insurance claims, responding to information requests, and handling cash‑related responsibilities.
Major / Essential Functions
Patient check‑in and registration, including verifying demographics, insurance, and pharmacy information.
Collect patients’ copay and required paperwork (Privacy Practices, Consent to Treat, Authorization to Release information, etc.).
Answer and process all incoming clinic phone calls.
Verify patient insurance eligibility and benefits; notify staff of responsibility due at the time of service.
Pick up and distribute money bags; reconcile cash drawer.
Scan medical records into EMR.
Maintain patient correspondence (faxes, mail, appointment changes, home health certifications).
Patient check‑out: answer questions, collect money, schedule follow‑up appointments.
Obtain pre‑authorizations, insurance referrals, and consultation records.
Keep front desk staff updated on all changes in insurance, processes, and policies.
Model professionalism and positive role for the front staff.
Ensure compliance with TTUHSC rules and department policies.
Required Qualifications A high school diploma or GED plus one year of customer service, office, or related experience. Additional education may substitute for the experience requirement.
Benefits
Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full‑time team members
Paid Time Off – Including holidays, vacation, sick leave and more
Retirement Plans
Wellness Programs
Certified Mother‑Friendly Workplace
Job Details Job Type:
Full Time Pay Basis:
Hourly Pay Grade Minimum:
15.00 Travel Required:
Up to 25% Shift:
Day Schedule Details:
M-F 8:00am-5:00pm
EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Clery Act Disclosure The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires institutions to publish their Annual Campus Security Policy & Crime Statistics Report. To view TTUHSC’s report, visit
TTUHSC Clery Act website .
#J-18808-Ljbffr
Position Summary This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Key duties include scheduling appointments, preparing necessary paperwork before visits, receiving patients, maintaining records, processing charges, filing insurance claims, responding to information requests, and handling cash‑related responsibilities.
Major / Essential Functions
Patient check‑in and registration, including verifying demographics, insurance, and pharmacy information.
Collect patients’ copay and required paperwork (Privacy Practices, Consent to Treat, Authorization to Release information, etc.).
Answer and process all incoming clinic phone calls.
Verify patient insurance eligibility and benefits; notify staff of responsibility due at the time of service.
Pick up and distribute money bags; reconcile cash drawer.
Scan medical records into EMR.
Maintain patient correspondence (faxes, mail, appointment changes, home health certifications).
Patient check‑out: answer questions, collect money, schedule follow‑up appointments.
Obtain pre‑authorizations, insurance referrals, and consultation records.
Keep front desk staff updated on all changes in insurance, processes, and policies.
Model professionalism and positive role for the front staff.
Ensure compliance with TTUHSC rules and department policies.
Required Qualifications A high school diploma or GED plus one year of customer service, office, or related experience. Additional education may substitute for the experience requirement.
Benefits
Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full‑time team members
Paid Time Off – Including holidays, vacation, sick leave and more
Retirement Plans
Wellness Programs
Certified Mother‑Friendly Workplace
Job Details Job Type:
Full Time Pay Basis:
Hourly Pay Grade Minimum:
15.00 Travel Required:
Up to 25% Shift:
Day Schedule Details:
M-F 8:00am-5:00pm
EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Clery Act Disclosure The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires institutions to publish their Annual Campus Security Policy & Crime Statistics Report. To view TTUHSC’s report, visit
TTUHSC Clery Act website .
#J-18808-Ljbffr