Michaels Stores
Retail Team Member - Events Coordinator
Michaels Stores, Mount Prospect, Illinois, United States, 60056
Overview
Retail Team Member - Events Coordinator at Michaels Stores. Store location: CHI-MOUNT PROSPECT, IL. Responsibilities
Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events. Engage with clients of all ages by creating an environment of fun and creativity. Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities. Facilitate and implement party add-ons such as goody bags and balloons to company standards. Communicate events with clients and store team members. Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed. Adjust plans and events based on client feedback and needs; create backup or emergency plans as needed. Ensure client satisfaction for scheduled events. Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event. Customer Experience
Help customers shop, locate products, and provide solutions. Provide fast and friendly checkout experience. Engage customers on rewards programs and private label credit cards and complete enrollments. Educate customers on Voice of Customer (VOC) survey. Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in truck unload, stocking and planogram (POG) processes; complete merchandise recovery and maintenance. Perform Store in Stock Optimization (SISO) and AD set duties as assigned; support shrink and safety programs. Knowledge, Skills, and Abilities
Energetic and enthusiastic personality with excellent people skills. Ability to handle job stress and interact effectively with guests of all ages and co-workers. Excellent written and verbal communication and strong listening skills. Strong organizational, interpersonal, and creative problem-solving abilities. Retail and/or customer service experience required. Physical Requirements and Work Environment
Ability to remain standing for long periods and move throughout the store; regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment. Work in a public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unload trucks. Work hours may include nights, weekends, and early mornings. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members, including health insurance, paid time off, tuition assistance, and employee discounts. Michaels is an Equal Opportunity Employer and commits to the full inclusion of all qualified individuals. If a reasonable accommodation is required to participate in the job application or interview process or to perform essential functions, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). Seniority level
Entry level Employment type
Part-time Job function
Management and Manufacturing Retail
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Retail Team Member - Events Coordinator at Michaels Stores. Store location: CHI-MOUNT PROSPECT, IL. Responsibilities
Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events. Engage with clients of all ages by creating an environment of fun and creativity. Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities. Facilitate and implement party add-ons such as goody bags and balloons to company standards. Communicate events with clients and store team members. Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed. Adjust plans and events based on client feedback and needs; create backup or emergency plans as needed. Ensure client satisfaction for scheduled events. Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event. Customer Experience
Help customers shop, locate products, and provide solutions. Provide fast and friendly checkout experience. Engage customers on rewards programs and private label credit cards and complete enrollments. Educate customers on Voice of Customer (VOC) survey. Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in truck unload, stocking and planogram (POG) processes; complete merchandise recovery and maintenance. Perform Store in Stock Optimization (SISO) and AD set duties as assigned; support shrink and safety programs. Knowledge, Skills, and Abilities
Energetic and enthusiastic personality with excellent people skills. Ability to handle job stress and interact effectively with guests of all ages and co-workers. Excellent written and verbal communication and strong listening skills. Strong organizational, interpersonal, and creative problem-solving abilities. Retail and/or customer service experience required. Physical Requirements and Work Environment
Ability to remain standing for long periods and move throughout the store; regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment. Work in a public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unload trucks. Work hours may include nights, weekends, and early mornings. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members, including health insurance, paid time off, tuition assistance, and employee discounts. Michaels is an Equal Opportunity Employer and commits to the full inclusion of all qualified individuals. If a reasonable accommodation is required to participate in the job application or interview process or to perform essential functions, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). Seniority level
Entry level Employment type
Part-time Job function
Management and Manufacturing Retail
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