AMS Galaxy USA
Overview
AMS Galaxy USA designs, installs, and services robotic dairy equipment, including automated milking, feeding, bedding, lighting, cleaning, and herd monitoring systems. As a faith-based, family business, we are committed to integrity, teamwork, and helping multi-generation farms succeed through cutting-edge automation. We believe in treating every teammate with respect and providing opportunities for growth in an environment that feels more like family than a corporation. Base pay range:
$85,000.00/yr - $90,000.00/yr What You'll Do as a Service Department Supervisor
Lead & support
service technicians through coaching, training, and performance feedback. Take on
a hybrid role by supervising the service department while performing basic technician service tasks. Estimate
labor, parts, tools, and costs to plan service jobs effectively. Schedule & prioritize
preventative maintenance, repairs, and on-call coverage. Collaborate
with the Operations Manager to allocate manpower, track backlog, and optimize resources. Manage
spare parts inventory and improve scheduling processes for efficiency. Monitor
KPIs, service goals, and scorecard metrics to drive team performance and effectiveness. Use
Excel and reporting tools to plan schedules, track availability, and measure results. Oversee
case flow by reviewing new cases, ensuring accurate documentation, and closing within 24 hours. Work
full-time 45-50 hours per week, starting at 7:30 a.m., with limited regional travel and occasional overnight trips. Our Ideal Service Department Supervisor
Experienced : 5+ years as a service technician or in the service industry with a customer-first approach and 3+ years in leadership; skilled in mechanical, hydraulic, pneumatic, and industrial electrical systems with automated machinery experience strongly preferred. PLC/HMI programming and a degree in mechatronics are a plus. Leader : Hands-on leader who motivates and develops team members, fosters a customer-oriented culture, and prioritizes safety through adherence to written protocols. Analytical & Detail-oriented : Uses data and metrics to track performance while ensuring accuracy and thoroughness in scheduling, documentation, and reporting. Relationship-driven : Builds trust with teammates and customers through clear communication, respect, and integrity. Tech-savvy : Proficient in MS Office with the ability to learn Oracle and NetSuite systems. Active : Able to lift up to 50 lbs., bend, kneel, and stand for extended periods. What We Offer Our Service Department Supervisor
$85-$90k/year, DOE Simple IRA with up to 3% company match 13 days PTO 9 paid holidays Company-provided cell phone & laptop Product line training and manufacturer certifications Grilling Fridays, monthly lunches, and quarterly team outings A hybrid role combining leadership and technician responsibilities A company committed to helping multi-generation farms succeed through automation and innovative solutions A faith-based, family business that values integrity, respect, and teamwork in every decision To Apply
We’d love to hear from you if you have service and leadership experience and are excited to take on a hybrid role that combines technician work with department supervision. Please submit your resume in PDF or Word format for consideration through this job posting. By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts), which may be automated, to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. See Terms and Conditions & Privacy Policy. Seniority level
Not Applicable Employment type
Full-time Job function
Management Industries
Farming and Agriculture Construction Mining Machinery Manufacturing Referrals increase your chances of interviewing at AMS Galaxy USA by 2x
#J-18808-Ljbffr
AMS Galaxy USA designs, installs, and services robotic dairy equipment, including automated milking, feeding, bedding, lighting, cleaning, and herd monitoring systems. As a faith-based, family business, we are committed to integrity, teamwork, and helping multi-generation farms succeed through cutting-edge automation. We believe in treating every teammate with respect and providing opportunities for growth in an environment that feels more like family than a corporation. Base pay range:
$85,000.00/yr - $90,000.00/yr What You'll Do as a Service Department Supervisor
Lead & support
service technicians through coaching, training, and performance feedback. Take on
a hybrid role by supervising the service department while performing basic technician service tasks. Estimate
labor, parts, tools, and costs to plan service jobs effectively. Schedule & prioritize
preventative maintenance, repairs, and on-call coverage. Collaborate
with the Operations Manager to allocate manpower, track backlog, and optimize resources. Manage
spare parts inventory and improve scheduling processes for efficiency. Monitor
KPIs, service goals, and scorecard metrics to drive team performance and effectiveness. Use
Excel and reporting tools to plan schedules, track availability, and measure results. Oversee
case flow by reviewing new cases, ensuring accurate documentation, and closing within 24 hours. Work
full-time 45-50 hours per week, starting at 7:30 a.m., with limited regional travel and occasional overnight trips. Our Ideal Service Department Supervisor
Experienced : 5+ years as a service technician or in the service industry with a customer-first approach and 3+ years in leadership; skilled in mechanical, hydraulic, pneumatic, and industrial electrical systems with automated machinery experience strongly preferred. PLC/HMI programming and a degree in mechatronics are a plus. Leader : Hands-on leader who motivates and develops team members, fosters a customer-oriented culture, and prioritizes safety through adherence to written protocols. Analytical & Detail-oriented : Uses data and metrics to track performance while ensuring accuracy and thoroughness in scheduling, documentation, and reporting. Relationship-driven : Builds trust with teammates and customers through clear communication, respect, and integrity. Tech-savvy : Proficient in MS Office with the ability to learn Oracle and NetSuite systems. Active : Able to lift up to 50 lbs., bend, kneel, and stand for extended periods. What We Offer Our Service Department Supervisor
$85-$90k/year, DOE Simple IRA with up to 3% company match 13 days PTO 9 paid holidays Company-provided cell phone & laptop Product line training and manufacturer certifications Grilling Fridays, monthly lunches, and quarterly team outings A hybrid role combining leadership and technician responsibilities A company committed to helping multi-generation farms succeed through automation and innovative solutions A faith-based, family business that values integrity, respect, and teamwork in every decision To Apply
We’d love to hear from you if you have service and leadership experience and are excited to take on a hybrid role that combines technician work with department supervision. Please submit your resume in PDF or Word format for consideration through this job posting. By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts), which may be automated, to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. See Terms and Conditions & Privacy Policy. Seniority level
Not Applicable Employment type
Full-time Job function
Management Industries
Farming and Agriculture Construction Mining Machinery Manufacturing Referrals increase your chances of interviewing at AMS Galaxy USA by 2x
#J-18808-Ljbffr