Tennessee Tech University - College of Business
Assistant Director of Infrastructure (Senior Manager - NetOps)
Tennessee Tech University - College of Business, Cookeville, Tennessee, us, 38502
Overview
Assistant Director of Infrastructure (Senior Manager - NetOps) at Tennessee Tech University - College of Business. The overall purpose of this job is to lead and manage the network operations team and resources, ensuring the stability, efficiency, and security of the institution's networking infrastructure. This role involves overseeing essential network functions, driving project completion, providing technical expertise, and continuously improving team performance. Tennessee Tech is an Equal Opportunity/Affirmative Action employer. Responsibilities
Provides managerial oversight, including approving leave requests, assigning tasks to team members, and making recommendations for hiring and dismissing employees to ensure adequate staffing and efficient workflow. Manages all network resources, including the network team, external vendors, and contractors, to ensure optimal utilization and service delivery. Improves team performance and cohesiveness by leading, mentoring, training, and motivating team members, fostering cooperation, boosting morale, and ensuring project efficiency. Assists in developing and completing short and long-term project milestones, priorities, and objectives specifically related to networking and operations, ensuring projects are delivered on time and within scope. Collaborates with other IT teams and campus departments, offering expert technical guidance, support, and leadership on networking matters, and keeping team members informed of relevant updates. Responsible for the comprehensive documentation, smooth operation, and regular testing of the networking infrastructure to maintain reliability and adherence to standards. Remains up to date on product evolutions and new networking products, making informed recommendations for system updates and the adoption of superior technologies. Addresses networking infrastructure emergencies as needed, which may require responding outside of normal working hours to ensure minimal disruption. On occasion, works after hours, including evenings, holidays, and weekends, to perform necessary maintenance, upgrades, or address critical issues that cannot be handled during regular business hours. Minimum Qualifications
Bachelor’s degree from an accredited institution in Computer Science, Management Information Systems, Computer Engineering, or a related field. Seven years of related professional experience with five years of progressive experience in networking. This includes familiarity with network technologies and operational activities such as network port activations, switch port provisioning, wired and wireless installation and troubleshooting, firewalls, VPN, DNS, and IP address management. Experience with Extreme networking and wireless equipment, network-based video surveillance, and voice over IP technologies is preferred. Preferred Qualifications
Advanced degree in an Information Technology discipline or an MBA. Experience including both directly and indirectly related IT roles that have built a solid foundation in technical infrastructure and team leadership. Licenses/Certifications: Industry-recognized networking certifications (e.g., CCNA, CCNP, JNCIP, Extreme Networks certifications) are preferred. Work Hours and Schedule
Typical hours are Monday–Friday, 8:00 a.m. – 4:30 p.m. Must be available to serve in an on-call rotation, including weekends. Must be available for unexpected emergencies. Must be available to work extended shifts. This position requires the ability to occasionally adjust shift schedule to perform maintenance and upgrades outside of business hours. This role is eligible for a hybrid work arrangement, allowing a combination of remote and on-site based on departmental needs. Compensation and Benefits
Salary commensurate with education and experience. Pay grade 16. The University offers a competitive benefits package, including vacation and sick leave, University holidays, medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits. Application Process
Posting Date 08/26/2025 | Screening Date 09/25/2025 | Open Until Filled: Yes. Special Instructions to Applicants: Applicants must submit a cover letter (including self-assessment of how the applicant’s qualifications satisfy the position requirements), resume, contact information (including email and relationship to applicant) for three recent (36 months) professional references, and a copy of transcripts (official transcripts will be required upon hire). Applications without all required materials are incomplete and will not be considered. Required Documents
Cover Letter Resume Transcripts List of References Optional Documents
Transcripts 2 Transcripts 3 Other Documents Other Documents 2 Licenses/Certs Supplemental Questions: Required fields are indicated with an asterisk (*). * Do you have a bachelor’s degree from an accredited institution in Computer Science, Management Information Systems, Computer Engineering, or a related field?
Yes No
* Do you have at least seven years of related professional experience with five years of progressive experience in networking?
Yes No
* How did you hear about this job opportunity? (Open Ended Question)
#J-18808-Ljbffr
Assistant Director of Infrastructure (Senior Manager - NetOps) at Tennessee Tech University - College of Business. The overall purpose of this job is to lead and manage the network operations team and resources, ensuring the stability, efficiency, and security of the institution's networking infrastructure. This role involves overseeing essential network functions, driving project completion, providing technical expertise, and continuously improving team performance. Tennessee Tech is an Equal Opportunity/Affirmative Action employer. Responsibilities
Provides managerial oversight, including approving leave requests, assigning tasks to team members, and making recommendations for hiring and dismissing employees to ensure adequate staffing and efficient workflow. Manages all network resources, including the network team, external vendors, and contractors, to ensure optimal utilization and service delivery. Improves team performance and cohesiveness by leading, mentoring, training, and motivating team members, fostering cooperation, boosting morale, and ensuring project efficiency. Assists in developing and completing short and long-term project milestones, priorities, and objectives specifically related to networking and operations, ensuring projects are delivered on time and within scope. Collaborates with other IT teams and campus departments, offering expert technical guidance, support, and leadership on networking matters, and keeping team members informed of relevant updates. Responsible for the comprehensive documentation, smooth operation, and regular testing of the networking infrastructure to maintain reliability and adherence to standards. Remains up to date on product evolutions and new networking products, making informed recommendations for system updates and the adoption of superior technologies. Addresses networking infrastructure emergencies as needed, which may require responding outside of normal working hours to ensure minimal disruption. On occasion, works after hours, including evenings, holidays, and weekends, to perform necessary maintenance, upgrades, or address critical issues that cannot be handled during regular business hours. Minimum Qualifications
Bachelor’s degree from an accredited institution in Computer Science, Management Information Systems, Computer Engineering, or a related field. Seven years of related professional experience with five years of progressive experience in networking. This includes familiarity with network technologies and operational activities such as network port activations, switch port provisioning, wired and wireless installation and troubleshooting, firewalls, VPN, DNS, and IP address management. Experience with Extreme networking and wireless equipment, network-based video surveillance, and voice over IP technologies is preferred. Preferred Qualifications
Advanced degree in an Information Technology discipline or an MBA. Experience including both directly and indirectly related IT roles that have built a solid foundation in technical infrastructure and team leadership. Licenses/Certifications: Industry-recognized networking certifications (e.g., CCNA, CCNP, JNCIP, Extreme Networks certifications) are preferred. Work Hours and Schedule
Typical hours are Monday–Friday, 8:00 a.m. – 4:30 p.m. Must be available to serve in an on-call rotation, including weekends. Must be available for unexpected emergencies. Must be available to work extended shifts. This position requires the ability to occasionally adjust shift schedule to perform maintenance and upgrades outside of business hours. This role is eligible for a hybrid work arrangement, allowing a combination of remote and on-site based on departmental needs. Compensation and Benefits
Salary commensurate with education and experience. Pay grade 16. The University offers a competitive benefits package, including vacation and sick leave, University holidays, medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits. Application Process
Posting Date 08/26/2025 | Screening Date 09/25/2025 | Open Until Filled: Yes. Special Instructions to Applicants: Applicants must submit a cover letter (including self-assessment of how the applicant’s qualifications satisfy the position requirements), resume, contact information (including email and relationship to applicant) for three recent (36 months) professional references, and a copy of transcripts (official transcripts will be required upon hire). Applications without all required materials are incomplete and will not be considered. Required Documents
Cover Letter Resume Transcripts List of References Optional Documents
Transcripts 2 Transcripts 3 Other Documents Other Documents 2 Licenses/Certs Supplemental Questions: Required fields are indicated with an asterisk (*). * Do you have a bachelor’s degree from an accredited institution in Computer Science, Management Information Systems, Computer Engineering, or a related field?
Yes No
* Do you have at least seven years of related professional experience with five years of progressive experience in networking?
Yes No
* How did you hear about this job opportunity? (Open Ended Question)
#J-18808-Ljbffr