Brightspeed
Process Excellence Manager - Technology
Brightspeed, Charlotte, North Carolina, United States, 28245
Senior Manager, Talent Acquisition at Brightspeed
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best‑in‑class customer experience.
We are looking for a Process Excellence Manager - Technology to join our growing team. In this role you will analyze, design and optimize cross‑functional processes and workflows, identify opportunities for automation, standardization and digital solutions, including AI, across the enterprise. You will uncover inefficiencies, drive automation, ensure data integrity, support compliance and build scalable solutions for continuous improvement. You will also support technology audits and data certification initiatives.
Business Process Optimization Across Functions
Build and maintain a continuous improvement roadmap aligned to strategic business goals.
Evaluate, redesign and map processes in customer service, billing, sales, field operations, finance, HR and IT.
Drive automation, digitization and workflow orchestration for efficiency, cost reduction, and improved experience.
Partner with department heads to identify pain points and high‑impact opportunities for process transformation.
Champion a culture of continuous improvement and digital enablement.
Monitor industry trends and emerging technologies to drive innovation in operational excellence.
Data Certification & Quality Management
Perform quality testing on key operational and enterprise data such as usage metrics, financials, customer records and HR data.
Certify data used in dashboards, reports and decision‑making to ensure completeness and consistency.
Internal Control & SOX Oversight
Manage SOX testing and control evaluations across business functions for IT general and application controls.
Review control design and effectiveness across systems and processes.
Lead remediation and documentation efforts for audit findings.
Enterprise Data Governance
Promote policies for data ownership, classification, retention and usage.
Partner with data stewards and owners across departments to improve governance maturity.
Qualifications
Bachelor’s degree in Information Technology, Engineering, Business, Accounting or related field.
7+ years in business process improvement/engineering, operations or transformation roles.
3+ years in a managerial or team leadership role.
Experience leading cross‑functional initiatives and managing complex process improvement projects.
Strong skills in process mapping tools (e.g., Visio, Lucidchart).
Excellent communication, facilitation and change management skills.
IT audit, compliance or technology experience.
Data certification experience.
Experience with various technologies, including networks, platforms and applications.
Ability to influence stakeholders at all levels.
Demonstrated knowledge of business processes, financial reporting and information technology audit and control frameworks such as SOX, COSO, COBIT, NIST, OWASP.
Knowledge of risk assessment and familiarity with control and monitoring mechanisms.
Additional duties may be assigned as necessary.
Bonus Points For
Experience in telecom.
Lean Six Sigma Black Belt or equivalent certification.
Google Cloud Platform (GCP) and DataPlex experience.
2 years of experience in IT audit.
Benefits We offer a comprehensive benefit program, including medical, dental, vision and life insurance; an employee assistance program; a 401(k) plan with company match; and a host of voluntary benefits. We support a hybrid and remote work environment and prioritize hiring talent in the Charlotte area.
Inclusion and Belonging Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability and veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com.
Privacy Notice
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
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We are looking for a Process Excellence Manager - Technology to join our growing team. In this role you will analyze, design and optimize cross‑functional processes and workflows, identify opportunities for automation, standardization and digital solutions, including AI, across the enterprise. You will uncover inefficiencies, drive automation, ensure data integrity, support compliance and build scalable solutions for continuous improvement. You will also support technology audits and data certification initiatives.
Business Process Optimization Across Functions
Build and maintain a continuous improvement roadmap aligned to strategic business goals.
Evaluate, redesign and map processes in customer service, billing, sales, field operations, finance, HR and IT.
Drive automation, digitization and workflow orchestration for efficiency, cost reduction, and improved experience.
Partner with department heads to identify pain points and high‑impact opportunities for process transformation.
Champion a culture of continuous improvement and digital enablement.
Monitor industry trends and emerging technologies to drive innovation in operational excellence.
Data Certification & Quality Management
Perform quality testing on key operational and enterprise data such as usage metrics, financials, customer records and HR data.
Certify data used in dashboards, reports and decision‑making to ensure completeness and consistency.
Internal Control & SOX Oversight
Manage SOX testing and control evaluations across business functions for IT general and application controls.
Review control design and effectiveness across systems and processes.
Lead remediation and documentation efforts for audit findings.
Enterprise Data Governance
Promote policies for data ownership, classification, retention and usage.
Partner with data stewards and owners across departments to improve governance maturity.
Qualifications
Bachelor’s degree in Information Technology, Engineering, Business, Accounting or related field.
7+ years in business process improvement/engineering, operations or transformation roles.
3+ years in a managerial or team leadership role.
Experience leading cross‑functional initiatives and managing complex process improvement projects.
Strong skills in process mapping tools (e.g., Visio, Lucidchart).
Excellent communication, facilitation and change management skills.
IT audit, compliance or technology experience.
Data certification experience.
Experience with various technologies, including networks, platforms and applications.
Ability to influence stakeholders at all levels.
Demonstrated knowledge of business processes, financial reporting and information technology audit and control frameworks such as SOX, COSO, COBIT, NIST, OWASP.
Knowledge of risk assessment and familiarity with control and monitoring mechanisms.
Additional duties may be assigned as necessary.
Bonus Points For
Experience in telecom.
Lean Six Sigma Black Belt or equivalent certification.
Google Cloud Platform (GCP) and DataPlex experience.
2 years of experience in IT audit.
Benefits We offer a comprehensive benefit program, including medical, dental, vision and life insurance; an employee assistance program; a 401(k) plan with company match; and a host of voluntary benefits. We support a hybrid and remote work environment and prioritize hiring talent in the Charlotte area.
Inclusion and Belonging Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability and veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com.
Privacy Notice
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
#J-18808-Ljbffr