Quince
Overview
Operations Manager, Warehouse Operations at Quince. Lead strategic operations within our Returns Warehouse, overseeing a team of Area Managers and their direct reports. Drive the success of reverse logistics processes while ensuring safety, accuracy, and efficiency. Responsibilities
Lead, mentor, and develop a team of Area Managers and their teams to ensure strong leadership, high employee engagement, and consistent execution of warehouse returns processes. Oversee daily operations within the Returns Warehouse, ensuring targets are met for processing speed, inventory accuracy, and customer resolution time. Maintain and promote a culture of safety, ensuring OSHA compliance and adherence to internal safety protocols across all work areas. Monitor performance metrics and conduct regular operational reviews to ensure productivity and quality goals are met, identifying and resolving gaps proactively. Collaborate cross-functionally with HR, Finance, Safety, Facilities, and Inventory Control teams to plan labor, implement policy changes, and optimize performance. Drive and execute continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies to improve turnaround times, reduce cost per unit, and eliminate waste. Partner with the Site Leader and other senior leaders to align team execution with broader organizational goals and future growth initiatives. Foster a positive and productive work environment through coaching, recognition, and regular performance feedback. Perform additional duties as needed to ensure the successful operation and scaling of our returns fulfillment center. Physical Requirements
Lift up to 49 pounds and frequently push, pull, squat, bend, and reach with or without reasonable accommodation Stand and walk for extended periods during shifts (up to 12 hours), with or without reasonable accommodation Work in an environment with fluctuating noise levels and temperatures Frequently climb and descend stairs with or without reasonable accommodation Requirements
Basic Qualifications:
5+ years of operations leadership experience with 2+ years managing salaried leaders (e.g., Area Managers) in a warehouse, fulfillment, logistics, or distribution setting Bachelor’s degree in Business, Operations, Supply Chain, or a related field (or equivalent experience) Demonstrated success in leading teams to achieve KPIs and operational goals in a fast-paced environment Availability to work a flexible schedule, including weekends, nights, and holidays as needed Preferred Qualifications:
Experience overseeing returns or reverse logistics operations in a high-volume environment Familiarity with Lean, Six Sigma, and continuous improvement practices Proven ability to lead multiple teams, prioritize competing demands, and deliver results under pressure Strong communication, problem-solving, and organizational skills Industry background in e-commerce, apparel, retail, or high-growth warehouse operations is highly desirable Compensation
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range: $150,000 USD - $160,000 USD Equal Opportunity
Quince provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation, please let us know by completing an accommodation form. Employment is contingent upon successful completion of a background check.
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Operations Manager, Warehouse Operations at Quince. Lead strategic operations within our Returns Warehouse, overseeing a team of Area Managers and their direct reports. Drive the success of reverse logistics processes while ensuring safety, accuracy, and efficiency. Responsibilities
Lead, mentor, and develop a team of Area Managers and their teams to ensure strong leadership, high employee engagement, and consistent execution of warehouse returns processes. Oversee daily operations within the Returns Warehouse, ensuring targets are met for processing speed, inventory accuracy, and customer resolution time. Maintain and promote a culture of safety, ensuring OSHA compliance and adherence to internal safety protocols across all work areas. Monitor performance metrics and conduct regular operational reviews to ensure productivity and quality goals are met, identifying and resolving gaps proactively. Collaborate cross-functionally with HR, Finance, Safety, Facilities, and Inventory Control teams to plan labor, implement policy changes, and optimize performance. Drive and execute continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies to improve turnaround times, reduce cost per unit, and eliminate waste. Partner with the Site Leader and other senior leaders to align team execution with broader organizational goals and future growth initiatives. Foster a positive and productive work environment through coaching, recognition, and regular performance feedback. Perform additional duties as needed to ensure the successful operation and scaling of our returns fulfillment center. Physical Requirements
Lift up to 49 pounds and frequently push, pull, squat, bend, and reach with or without reasonable accommodation Stand and walk for extended periods during shifts (up to 12 hours), with or without reasonable accommodation Work in an environment with fluctuating noise levels and temperatures Frequently climb and descend stairs with or without reasonable accommodation Requirements
Basic Qualifications:
5+ years of operations leadership experience with 2+ years managing salaried leaders (e.g., Area Managers) in a warehouse, fulfillment, logistics, or distribution setting Bachelor’s degree in Business, Operations, Supply Chain, or a related field (or equivalent experience) Demonstrated success in leading teams to achieve KPIs and operational goals in a fast-paced environment Availability to work a flexible schedule, including weekends, nights, and holidays as needed Preferred Qualifications:
Experience overseeing returns or reverse logistics operations in a high-volume environment Familiarity with Lean, Six Sigma, and continuous improvement practices Proven ability to lead multiple teams, prioritize competing demands, and deliver results under pressure Strong communication, problem-solving, and organizational skills Industry background in e-commerce, apparel, retail, or high-growth warehouse operations is highly desirable Compensation
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range: $150,000 USD - $160,000 USD Equal Opportunity
Quince provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation, please let us know by completing an accommodation form. Employment is contingent upon successful completion of a background check.
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