Transcom
Technical and Customer Experience Advisor - Work From Home - US
Transcom, Madison, Wisconsin, United States
Overview
Location:
Work at Home Job ID:
4951 Job Category:
Technical Support Agent Language Requirement:
English Description
Do you love exploring the ways technology helps you do all your favorite things? Do you love helping people and sharing your knowledge? Do you want to grow your career with a company that rewards your hard work? Do you want to improve your work / life balance and work from the comfort of your home? What’s in it for YOU! $17.31 USD Starting Pay Plus performance-based incentives each month, earning potential Pay increases with continuous learning and advancement to new tiers of support Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards Health Benefits for you and your family, including: medical, dental, vision 401(k) Investment options with employer match opportunities Paid Vacation Time Computer Equipment Provided 100% REMOTE - Work-at-Home, including training Great Work/Life Balance while developing your career Position as a Transcom employee (not an independent contractor) Ability to develop your skills and grow your career An opportunity to work for a company passionate about people Join our Transcom Family as a Technical and Customer Experience Advisor! You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge. Call samples are provided for reference: Call Sample 1, Call Sample 2, Call Sample 3, Call Sample 4. What we are looking for: Effortlessly engage with callers, actively listen, analyze, and isolate tech issues Comfortably navigate multiple applications to research solutions Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness Calmly provide conflict resolution and navigate frustrated customer situations with a service-oriented mindset Work independently in a virtual environment from home Adhere to a full-time schedule and handle high-volume inbound calls in a structured environment Talk to customers at a desk wearing an approved headset for the duration of your shift Requirements The following items are mandatory pre-employment requirements and/or skills to be successful in this role. The skills listed are used daily for the full duration of the shift. At least 18 years or older High School Diploma, or equivalent Able to pass a criminal background check Able to work a full-time work week of 32-40 hours, with overtime as needed Able to maintain 100% adherence to the assigned schedule Able to work a variety of shifts (including evenings, weekends, and holidays) Able to work full-time hours with reliable attendance Strong computer knowledge, including ability to type at least 30 wpm Excellent English written and verbal communication skills Courtious and professional demeanor Willingness to follow procedures and adhere to policies Able to communicate information clearly and accurately Able to multitask while talking to customers Able to thrive in a fast-paced, time-pressured environment Active listening with empathy to solve customer problems Ability to handle frequent conflict and upset customers Ability to sit, reach, type, read, and concentrate for long periods Ability to use hands to handle, control, or feel objects Experience reviewing financial transactions and assisting customers with enrolling, canceling, or disputing charges (preferred) Experience in technical support or troubleshooting technical issues (preferred) Previous call center and/or work-from-home experience (preferred) Location Requirements Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV. Greenville, SC site exists; remote applicants within 50 miles of Greenville cannot be considered. Work at Home Requirements: Transcom provides an all-in-one computer, monitor, and headset with a built-in webcam for training and meetings. You must have a secure, quiet, distraction-free work environment during your scheduled shift. Your home office must be a private room with a door. Your monitor should not face a window if on the ground floor. Your home office must have a hardwired internet connection (DSL, Fiber, or Cable). Dial-up, wireless, mobile hotspot, or satellite internet cannot be used. Minimum speeds: 20 Mbps download, 3 Mbps upload, ping
A desktop or laptop computer with Ethernet is required to complete assessments during the application (even if a provided computer is available). What Life at Transcom is like! Transcom is a global customer experience specialist with 30,000+ agents across 90 contact centers in 28 countries, delivering services in 33 languages. We currently hire remote employees in 26 states and 3 Canadian provinces, with recognition as a top remote employer. We are passionate about people and look forward to meeting you!
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Location:
Work at Home Job ID:
4951 Job Category:
Technical Support Agent Language Requirement:
English Description
Do you love exploring the ways technology helps you do all your favorite things? Do you love helping people and sharing your knowledge? Do you want to grow your career with a company that rewards your hard work? Do you want to improve your work / life balance and work from the comfort of your home? What’s in it for YOU! $17.31 USD Starting Pay Plus performance-based incentives each month, earning potential Pay increases with continuous learning and advancement to new tiers of support Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards Health Benefits for you and your family, including: medical, dental, vision 401(k) Investment options with employer match opportunities Paid Vacation Time Computer Equipment Provided 100% REMOTE - Work-at-Home, including training Great Work/Life Balance while developing your career Position as a Transcom employee (not an independent contractor) Ability to develop your skills and grow your career An opportunity to work for a company passionate about people Join our Transcom Family as a Technical and Customer Experience Advisor! You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge. Call samples are provided for reference: Call Sample 1, Call Sample 2, Call Sample 3, Call Sample 4. What we are looking for: Effortlessly engage with callers, actively listen, analyze, and isolate tech issues Comfortably navigate multiple applications to research solutions Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness Calmly provide conflict resolution and navigate frustrated customer situations with a service-oriented mindset Work independently in a virtual environment from home Adhere to a full-time schedule and handle high-volume inbound calls in a structured environment Talk to customers at a desk wearing an approved headset for the duration of your shift Requirements The following items are mandatory pre-employment requirements and/or skills to be successful in this role. The skills listed are used daily for the full duration of the shift. At least 18 years or older High School Diploma, or equivalent Able to pass a criminal background check Able to work a full-time work week of 32-40 hours, with overtime as needed Able to maintain 100% adherence to the assigned schedule Able to work a variety of shifts (including evenings, weekends, and holidays) Able to work full-time hours with reliable attendance Strong computer knowledge, including ability to type at least 30 wpm Excellent English written and verbal communication skills Courtious and professional demeanor Willingness to follow procedures and adhere to policies Able to communicate information clearly and accurately Able to multitask while talking to customers Able to thrive in a fast-paced, time-pressured environment Active listening with empathy to solve customer problems Ability to handle frequent conflict and upset customers Ability to sit, reach, type, read, and concentrate for long periods Ability to use hands to handle, control, or feel objects Experience reviewing financial transactions and assisting customers with enrolling, canceling, or disputing charges (preferred) Experience in technical support or troubleshooting technical issues (preferred) Previous call center and/or work-from-home experience (preferred) Location Requirements Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV. Greenville, SC site exists; remote applicants within 50 miles of Greenville cannot be considered. Work at Home Requirements: Transcom provides an all-in-one computer, monitor, and headset with a built-in webcam for training and meetings. You must have a secure, quiet, distraction-free work environment during your scheduled shift. Your home office must be a private room with a door. Your monitor should not face a window if on the ground floor. Your home office must have a hardwired internet connection (DSL, Fiber, or Cable). Dial-up, wireless, mobile hotspot, or satellite internet cannot be used. Minimum speeds: 20 Mbps download, 3 Mbps upload, ping
A desktop or laptop computer with Ethernet is required to complete assessments during the application (even if a provided computer is available). What Life at Transcom is like! Transcom is a global customer experience specialist with 30,000+ agents across 90 contact centers in 28 countries, delivering services in 33 languages. We currently hire remote employees in 26 states and 3 Canadian provinces, with recognition as a top remote employer. We are passionate about people and look forward to meeting you!
#J-18808-Ljbffr