Kforce Inc
Kforce has a client in Orlando, FL that is seeking a Deskside Supervisor responsible for overseeing the daily operations of the Desk Side team that delivers end‑user hardware support services to clinicians and associates. The position is based in Orlando with direct reports located in Orlando, Jacksonville, and Pensacola. The role reports to the Manager of the Desk Side team.
Base Pay Range $80,750 – $109,250 per year.
Responsibilities
Supervise daily desk‑side team activities, monitor work queues, assign tasks, provide status updates, prioritise requests, coordinate resources, and enforce SOP compliance.
Manage the daily work queue to meet SLA expectations, minimise breached and pended tickets.
Monitor staff productivity and efficiency.
Oversee the lifecycle of IT hardware assets, including laptops, desktops, monitors, peripherals, and mobile devices.
Coordinate vacations, time‑keeping, and on‑call rotation schedules; manage day‑to‑day escalations and customer communications.
Requirements
Bachelor’s degree required.
Minimum 3–5 years of relevant experience.
Excellent teamwork, interpersonal, communication, and judgement skills.
Strong organisational and decision‑making abilities aligned with Nemours standards.
Ability to work with a minimum of supervision.
Benefits Comprehensive benefits include medical, dental, and vision insurance, HSA, FSA, 401(k), life, disability, and ADD insurance. Salaried personnel receive paid time off; hourly employees are not eligible for paid time off unless required by law.
Additional Information Pay is not considered compensation until it is earned, vested, and determinable. The amount and availability of any compensation remain at Kforce’s discretion until paid.
Employment Type Full‑time.
Seniority Level Mid‑Senior level.
Job Function Other.
Industries Fundraising, Non‑profit Organizations, and Philanthropic Fundraising Services.
Equal Opportunity Employer Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Disclaimer By clicking “Apply Today” you agree to receive calls, AI‑generated calls, text messages, or emails from Kforce and its affiliates, and service providers. If you choose to communicate via text messaging, message rates may apply and you may cease communication by using key words such as STOP.
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Base Pay Range $80,750 – $109,250 per year.
Responsibilities
Supervise daily desk‑side team activities, monitor work queues, assign tasks, provide status updates, prioritise requests, coordinate resources, and enforce SOP compliance.
Manage the daily work queue to meet SLA expectations, minimise breached and pended tickets.
Monitor staff productivity and efficiency.
Oversee the lifecycle of IT hardware assets, including laptops, desktops, monitors, peripherals, and mobile devices.
Coordinate vacations, time‑keeping, and on‑call rotation schedules; manage day‑to‑day escalations and customer communications.
Requirements
Bachelor’s degree required.
Minimum 3–5 years of relevant experience.
Excellent teamwork, interpersonal, communication, and judgement skills.
Strong organisational and decision‑making abilities aligned with Nemours standards.
Ability to work with a minimum of supervision.
Benefits Comprehensive benefits include medical, dental, and vision insurance, HSA, FSA, 401(k), life, disability, and ADD insurance. Salaried personnel receive paid time off; hourly employees are not eligible for paid time off unless required by law.
Additional Information Pay is not considered compensation until it is earned, vested, and determinable. The amount and availability of any compensation remain at Kforce’s discretion until paid.
Employment Type Full‑time.
Seniority Level Mid‑Senior level.
Job Function Other.
Industries Fundraising, Non‑profit Organizations, and Philanthropic Fundraising Services.
Equal Opportunity Employer Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Disclaimer By clicking “Apply Today” you agree to receive calls, AI‑generated calls, text messages, or emails from Kforce and its affiliates, and service providers. If you choose to communicate via text messaging, message rates may apply and you may cease communication by using key words such as STOP.
#J-18808-Ljbffr