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FNS, Inc.

Customer Service Specialist

FNS, Inc., Englewood Cliffs, New Jersey, us, 07632

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FNS has been focused on providing the best total logistics services since its inception in 1995. Our core values are trust, communication, team play, challenge, and balance. We strive to be a logistics partner that customers trust, with a diverse group working together based on a strong, unified belief. For 2025, we aim to become one of the nation’s top 25 logistics companies with over $1,500M in sales, the best employee and customer satisfaction, and a network of over 100 partners. We promote a family-like working environment, allowing us to help promote every member’s work-life balance and develop cooperation and care for one another like family. Location

Englewood Cliffs, NJ Responsibilities

Manage end-to-end ocean freight processes, including booking, documentation, tracking, and delivery. Serve as the primary point of contact for customers regarding ocean shipments, providing timely updates and solutions. Coordinate with shipping lines, carriers, and overseas agents to secure bookings and manage schedules. Monitor shipment status and proactively communicate delays or issues to customers and internal stakeholders. Handle freight quotations, rate requests, and service inquiries. Collaborate with operations, customs brokerage, and finance teams to ensure accurate and timely billing. Resolve service issues and customer complaints with professionalism and efficiency. Maintain compliance with international trade regulations, company policies, and industry standards. Provide reports as requested by customers. All other tasks as assigned. Qualifications

Bilingual proficiency in English and Korean. Bachelor’s degree in Business, Logistics, or a related field preferred. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Strong attention to detail and organizational skills. Pay and Benefits

$60,000-80,000 a year, depending on qualifications and experience. Health, Dental, and Vision PPO Insurance. Life, STD, LTD Insurance. 401(K) Plan. Paid Time Off. Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.). Years of Service Awards. Education Assistant Program (Based on Eligibility). If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa.

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