University of Miami
Overview
Join to apply for the
Customer Service Representative, Per Diem
role at
University of Miami . Location: UHealth Tower. Schedule: PRN, as needed, with alternating weekends. Responsibilities
Provide the pivotal first impression and set the tone for the patient, family, or visitor experience. Badge patients, families, and visitors entering the UHealth hospital. Create online profiles for patients, families, and visitors to improve badge issuance speed via the Fast Pass system. Adhere to the CICARE and ACT framework by maintaining professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor. Act as a point of reference for patients, families, and visitors needing assistance or information; attend to their wishes and requirements. Listen carefully to requests to provide a positive experience and proactively identify any support needed. Escort patients or family members when appropriate; assist with wheelchair transportation for differently-abled patients. Verify appointments in EPIC to validate parking. Work closely with Public Safety for patients/visitors who are not permitted to visit the facility. Maintain a clean work environment and professional appearance in line with health and safety procedures. Cover weekend and/or evening shifts as required. Note:
This list of duties is not all-inclusive and may be expanded to include other duties as necessary. Qualifications
Minimum Qualifications (Essential Requirements):
Proficiency in English; multilingual skill is strongly preferred. Ability to work in a fast-paced environment with a calm, professional, and empathic demeanor. Ability to multitask and manage time effectively. Provide the highest level of customer service and promote a welcoming environment. Excellent communication skills; speak clearly with a positive tone and a helpful attitude; maintain a clean, pleasant, and safe working environment. Maintain professional attire and demeanor when interacting with patients, families, and visitors. Education:
High School diploma or equivalent Experience:
Prior customer service experience is helpful Knowledge, Skills, and Attitudes: Commitment to the University’s core values. Ability to work independently and in a collaborative environment. Ability to communicate effectively in both oral and written form. Ability to recognize, analyze, and anticipate patients’, families’, and visitors’ needs. Additional Information
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status:
Part time Employee Type:
Temporary-Intermittent Pay Grade:
H2
#J-18808-Ljbffr
Join to apply for the
Customer Service Representative, Per Diem
role at
University of Miami . Location: UHealth Tower. Schedule: PRN, as needed, with alternating weekends. Responsibilities
Provide the pivotal first impression and set the tone for the patient, family, or visitor experience. Badge patients, families, and visitors entering the UHealth hospital. Create online profiles for patients, families, and visitors to improve badge issuance speed via the Fast Pass system. Adhere to the CICARE and ACT framework by maintaining professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor. Act as a point of reference for patients, families, and visitors needing assistance or information; attend to their wishes and requirements. Listen carefully to requests to provide a positive experience and proactively identify any support needed. Escort patients or family members when appropriate; assist with wheelchair transportation for differently-abled patients. Verify appointments in EPIC to validate parking. Work closely with Public Safety for patients/visitors who are not permitted to visit the facility. Maintain a clean work environment and professional appearance in line with health and safety procedures. Cover weekend and/or evening shifts as required. Note:
This list of duties is not all-inclusive and may be expanded to include other duties as necessary. Qualifications
Minimum Qualifications (Essential Requirements):
Proficiency in English; multilingual skill is strongly preferred. Ability to work in a fast-paced environment with a calm, professional, and empathic demeanor. Ability to multitask and manage time effectively. Provide the highest level of customer service and promote a welcoming environment. Excellent communication skills; speak clearly with a positive tone and a helpful attitude; maintain a clean, pleasant, and safe working environment. Maintain professional attire and demeanor when interacting with patients, families, and visitors. Education:
High School diploma or equivalent Experience:
Prior customer service experience is helpful Knowledge, Skills, and Attitudes: Commitment to the University’s core values. Ability to work independently and in a collaborative environment. Ability to communicate effectively in both oral and written form. Ability to recognize, analyze, and anticipate patients’, families’, and visitors’ needs. Additional Information
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status:
Part time Employee Type:
Temporary-Intermittent Pay Grade:
H2
#J-18808-Ljbffr