Kiva Brands, Inc.
Commercial Operations Specialist
Kiva Brands, Inc., California, Missouri, United States, 65018
About Kiva Sales & Service (KSS)
At Kiva Sales & Service (KSS), we’re proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love. Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next‑day deliveries, expert account management, merchandising support, and a robust logistics network. Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever‑evolving market. Joining KSS means becoming part of a company that’s passionate about delivering excellence and driving sustainable growth in the cannabis space.
Commercial Operations Specialist We are seeking a highly organized and proactive Commercial Operations Specialist to join our team at KSS. In this role, you will be responsible for monitoring and taking action on email, task system, and phone requests for order entry and general support. You will work with the sales, brand, and operations teams to keep the operation running smoothly and build a robust foundation for the highest‑functioning team in cannabis distribution. Using various communication platforms such as Slack, email, and task systems, you will ensure smooth information flow and timely execution of tasks within the organization.
MUST reside in California! This is the job for you if...
You want to solve problems and build a better industry
You’ve been told (more than once) that you’re a scrappy, roll‑up‑the‑sleeves, get stuff done type of person who is organized, honest and thoughtful
Your friends describe you as trustworthy, loyal and dependable
You’ve been called an overachiever
You don’t leave things to chance and rely on your ability to “wing it.” Rather you’re calculated, prepared and take measured risks
You don’t want to play politics and office games to get ahead
You have VERY strong conversational communication skills
You like to play on a winning team
You’re interested in a meaningful job at a growing cannabis distributor where you’ll work on a variety of projects at once
Responsibilities Primary responsibilities will include pricing, promotion, product, and customer setup, task‑based order entry, and providing support to the different teams on Encompass and Encompass Mobile, our internal systems.
Key Duties
Support sales by entering orders submitted through phone call, text message and email
Answer questions via phone, email and task system for customers and suppliers regarding AR, delivery, product status, etc.
Provide support to Supplier Users on Dashboards and tools within Encompass
Provide Encompass ordering and technical support to internal and external users
Create and maintain key database records in Encompass
Support e‑commerce orders and accounts (Leaflink / Eaze / etc.)
Act as Point of Contact for Territory Managers on PTO
Become in‑house expert on Encompass ERP
Set up and onboard new accounts in ERP
Assess customer needs, answer questions, and assist with ordering process
Meet individual goals and collaborate with sales reps to successfully meet team goals
What We’re Looking For
Strong attention to detail and problem‑solving ability
Excellent communication skills, both written and verbal
Proven experience handling high volume incoming calls, emails, text messages
Able to quickly execute tasks while providing excellent customer service
Associate degree strongly preferred
Experience in wholesale distribution
Experience with Encompass RAS and Encompass WMS
Order fulfillment, inventory management, or sales experience
Experience with relational databases (SQL is a plus)
Comfortable directing people through workflows and leading new processes
$26 - $31.25 an hour. Please note, we consider a number of factors such as internal pay parity, relevant experience/skills, geographic location, etc.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Commercial Operations Specialist We are seeking a highly organized and proactive Commercial Operations Specialist to join our team at KSS. In this role, you will be responsible for monitoring and taking action on email, task system, and phone requests for order entry and general support. You will work with the sales, brand, and operations teams to keep the operation running smoothly and build a robust foundation for the highest‑functioning team in cannabis distribution. Using various communication platforms such as Slack, email, and task systems, you will ensure smooth information flow and timely execution of tasks within the organization.
MUST reside in California! This is the job for you if...
You want to solve problems and build a better industry
You’ve been told (more than once) that you’re a scrappy, roll‑up‑the‑sleeves, get stuff done type of person who is organized, honest and thoughtful
Your friends describe you as trustworthy, loyal and dependable
You’ve been called an overachiever
You don’t leave things to chance and rely on your ability to “wing it.” Rather you’re calculated, prepared and take measured risks
You don’t want to play politics and office games to get ahead
You have VERY strong conversational communication skills
You like to play on a winning team
You’re interested in a meaningful job at a growing cannabis distributor where you’ll work on a variety of projects at once
Responsibilities Primary responsibilities will include pricing, promotion, product, and customer setup, task‑based order entry, and providing support to the different teams on Encompass and Encompass Mobile, our internal systems.
Key Duties
Support sales by entering orders submitted through phone call, text message and email
Answer questions via phone, email and task system for customers and suppliers regarding AR, delivery, product status, etc.
Provide support to Supplier Users on Dashboards and tools within Encompass
Provide Encompass ordering and technical support to internal and external users
Create and maintain key database records in Encompass
Support e‑commerce orders and accounts (Leaflink / Eaze / etc.)
Act as Point of Contact for Territory Managers on PTO
Become in‑house expert on Encompass ERP
Set up and onboard new accounts in ERP
Assess customer needs, answer questions, and assist with ordering process
Meet individual goals and collaborate with sales reps to successfully meet team goals
What We’re Looking For
Strong attention to detail and problem‑solving ability
Excellent communication skills, both written and verbal
Proven experience handling high volume incoming calls, emails, text messages
Able to quickly execute tasks while providing excellent customer service
Associate degree strongly preferred
Experience in wholesale distribution
Experience with Encompass RAS and Encompass WMS
Order fulfillment, inventory management, or sales experience
Experience with relational databases (SQL is a plus)
Comfortable directing people through workflows and leading new processes
$26 - $31.25 an hour. Please note, we consider a number of factors such as internal pay parity, relevant experience/skills, geographic location, etc.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr