Group Reservations Coordinator - Remote

Join us for this incredible opportunity to be part of our Reservations team as a Group Reservations Coordinator at the Hyatt Regency New Orleans. Not only will you be part of a rock-start team who lives their purpose ofcaring for people so they can be their best, but you’ll get to be part of a company that earned a spot on Fortune’s 100 Best Companies to Work For 12, honored as one of the top 100 Companies that Care according to People, named Built-In's 100 Best National Large Companies to Work For in 2022, and named one of New Orleans Best Places to work 11 years running! Candidate will manage group reservations and group rooms inventory as part of the convention services process. Main duties include:

Group Block Management

Build groups in hotel systems Reserve Opera Passkey Manage group reservation process for groups of up to 1,193 rooms per night Serve as liaison between hotel and client for guest room questions and needs Assist in group detailing, including billing, to ensure the guest and client planner arrival experience is seamless Ensure accuracy when loading rooming lists and processing any changes to group reservations

Airline Crew Reservation Oversight

Manage reservation process for airline crews, approximately 3,000 reservations per month Complete audits of crew reservations to ensure accuracy Coordinate with airlines when additional rooms are necessary

Transient Room Reservations

Enter and update reservations from a variety of sources

Call Center Liaison

Assist GCC representatives in special considerations for guest reservations

This role is critical for the overall group management experience and will require establishing initial contact with customer at file turnover and building rapport through the process. It will be important for this person to maintain relationships with customers, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for individual call-in groups. Additionally, they will be responsible for preparing and submitting group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.

This position is a remote role, but due to the importance in coordinating group experience, does require flexible hours, to include evenings, weekends, and holidays as needed.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. With industry leading benefits and compensation, Hyatt strives to build an atmosphere of care and development for its employees. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Wecarefor people so they can be theirbest.

Career Growth and Advancement

Career Growth and Advancement

– Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level

Affordable Benefits after 30 days

- full-time colleagues are eligible for medical, dental, vision, life, LTD, STD Referral Bonuses up to $500.00 -

for bringing new members to our team Free and Discounted Room Nights

at Hyatt Hotels around the world Paid Time Off

– Holiday pay, new child leave and personal days Healthcare FSA

- saves you money for medical expenses Financial Perks -

401(k) w/company match & discounted employee stock purchase plan Employee Assistance Program

– 24/7 emotional support, legal guidance, personal & financial resources Discounts at various retailers

– at Headspace, Apple, AT&T, Verizon and More!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

Ability to work flexible hours, including evenings, weekends, and holidays as needed. Candidates must be proficient in Microsoft Office, including Word, Excel and PowerPoint Previous administrative and hotel experience Must have a positive attitude and willing to go the extra mile to exceed the expectations of both internal and external guests Experience in the following hotel systems preferred, but not required: Reserve, Opera, Opera Cloud, Envision, Passkey, RMT, OTA Extranets Excellent multi-tasking and organizational skills Excellent time-management skills Understanding of rooms merchandising and yield management processes

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