Ritchie Bros.
Branch Supervisor
The Branch Supervisor drives overall performance and operations for an assigned branch. This position is responsible for supporting branch planned profitability, sales, and customer service levels. The role interacts with all levels of staff and departments within IAA and is responsible for maintaining a safe and positive work environment by supervising and mentoring local staff.
About Us IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading‑edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total‑loss, damaged and low‑value vehicles. IAA serves a global buyer base located throughout over 170 countries and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time, and delivering the highest economic returns.
Job Description Supervises all office employees and, depending on branch size, may also supervise yard employees. Responsible for creating and maintaining a safe, engaging, and positive work environment. Ensures compliance with operational standards and maintains strong relationships with external customers and vendors. Designs more efficient ways of processing work, resolves branch‑level employee and team issues, and actively enforces company policy. Provides personnel actions such as salary increases, performance reviews, hiring, and disciplinary action. Collaborates with internal departments including HR, Corporate teams, and Sales/Remarketing groups. Supports ISO external assessments and internal and external audits as required.
Responsibilities
Responsible for creating and maintaining a safe, engaged, and positive work environment
Ensuring compliance with operational standards
Creating and maintaining strong relationships with external customers/vendors including insurance companies, towing vendors, and buyers
Designing more efficient ways of processing work
Resolving branch‑level employee issues and team issues
Actively enforcing company policy, reporting or responding appropriately to all violations or reports of violations
Recommending or performing personnel actions such as salary increases, performance reviews, hiring, and disciplinary action
Collaborating effectively with various internal departments including HR, Corporate teams, and the Sales/Remarketing groups
Supporting the ISO external assessments and internal and external audits as required
Qualifications
2–3 Years of Branch and Field Experience
Solid customer service skills
Strong leadership skills
Basic skills in using the Microsoft Suite (Excel, PowerPoint, Word, Outlook)
Proficient in time management
Clear communication skills
Positive attitudeProfessional and clean appearance
Ability to function well as part of a team
Typical business office environment
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Finance and Sales
Industries Construction, Machinery Manufacturing, and Truck Transportation
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About Us IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading‑edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total‑loss, damaged and low‑value vehicles. IAA serves a global buyer base located throughout over 170 countries and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time, and delivering the highest economic returns.
Job Description Supervises all office employees and, depending on branch size, may also supervise yard employees. Responsible for creating and maintaining a safe, engaging, and positive work environment. Ensures compliance with operational standards and maintains strong relationships with external customers and vendors. Designs more efficient ways of processing work, resolves branch‑level employee and team issues, and actively enforces company policy. Provides personnel actions such as salary increases, performance reviews, hiring, and disciplinary action. Collaborates with internal departments including HR, Corporate teams, and Sales/Remarketing groups. Supports ISO external assessments and internal and external audits as required.
Responsibilities
Responsible for creating and maintaining a safe, engaged, and positive work environment
Ensuring compliance with operational standards
Creating and maintaining strong relationships with external customers/vendors including insurance companies, towing vendors, and buyers
Designing more efficient ways of processing work
Resolving branch‑level employee issues and team issues
Actively enforcing company policy, reporting or responding appropriately to all violations or reports of violations
Recommending or performing personnel actions such as salary increases, performance reviews, hiring, and disciplinary action
Collaborating effectively with various internal departments including HR, Corporate teams, and the Sales/Remarketing groups
Supporting the ISO external assessments and internal and external audits as required
Qualifications
2–3 Years of Branch and Field Experience
Solid customer service skills
Strong leadership skills
Basic skills in using the Microsoft Suite (Excel, PowerPoint, Word, Outlook)
Proficient in time management
Clear communication skills
Positive attitudeProfessional and clean appearance
Ability to function well as part of a team
Typical business office environment
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Finance and Sales
Industries Construction, Machinery Manufacturing, and Truck Transportation
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