Jobot
Overview
Operations Review Audit Analyst - Hybrid. This role analyzes financial, operational, and strategic contact center issues and provides decision support through advanced reporting tools. The position partners with clients and vendor partners to improve operations, customer experience, and reduce credit risk and losses in consumer loan portfolios. Base pay range
$60,000.00/yr - $65,000.00/yr Job Details
Jobot is the host for this role. Salary is presented as a range; actual pay will be based on skills and experience. Responsibilities
Work closely with the loan operations leadership team in performing high-level operations analysis. Develop performance reporting strategies based on improving customer experience and profitability. Track patterns and outliers in customer contact traffic to identify ways to improve services and products and reduce contacts. Build repeatable or ad hoc queries and reports; collaborate with Enterprise Information Management to automate reports for enterprise-wide use. Review, maintain, and create strategies for email and chat channels. Create a collections/risk database and query tool to provide robust information to drive decisioning and strategies at various timeframes. Use statistical and query tools such as SAS or SQL to develop analyses, strategies, and performance reporting for collections and risk management. Develop and leverage collections/risk management reporting to monitor current and emerging risk exposure and analyze collections and strategy performance. Present findings and make recommendations to the collections and risk management team. Build collection strategies and use champion-challenger testing to determine optimal and cost-effective risk management strategies. Review loan projections and delinquency volumes to forecast staffing needs for collection vendor sites for both internal and contracted clients. Responsible for the monthly debt sale process from start to finish. Education and Experience
Bachelor’s degree in business, computer science, mathematics preferred, or equivalent work experience in a fast-paced call center environment. Minimum of 1-year experience as a Dialer Analyst in a blended collection call center. Minimum of 1-year experience in a Collections environment. 2 years of experience in an inbound/outbound call center environment preferred. Previous financial industry experience is a plus. Proficiency in Microsoft Office Suite, with expert level in Excel and ability to manipulate data within complex models and databases. Strong SQL programming skills preferred. Ability to work independently, take initiative, and multitask. Strong problem-solving and organizational skills with attention to detail and ability to manage multiple projects. Excellent written and verbal communication skills. Team player who works efficiently in a fast-paced environment. Equal Opportunity
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and ensures qualified candidates receive consideration for employment without regard to protected characteristics. Jobot also complies with applicable laws regarding background checks where required and informs candidates about privacy practices per policy. Additional
By applying for this job, you agree to be contacted by Jobot or its partners for recruitment purposes. You can opt out as described in the privacy policy.
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Operations Review Audit Analyst - Hybrid. This role analyzes financial, operational, and strategic contact center issues and provides decision support through advanced reporting tools. The position partners with clients and vendor partners to improve operations, customer experience, and reduce credit risk and losses in consumer loan portfolios. Base pay range
$60,000.00/yr - $65,000.00/yr Job Details
Jobot is the host for this role. Salary is presented as a range; actual pay will be based on skills and experience. Responsibilities
Work closely with the loan operations leadership team in performing high-level operations analysis. Develop performance reporting strategies based on improving customer experience and profitability. Track patterns and outliers in customer contact traffic to identify ways to improve services and products and reduce contacts. Build repeatable or ad hoc queries and reports; collaborate with Enterprise Information Management to automate reports for enterprise-wide use. Review, maintain, and create strategies for email and chat channels. Create a collections/risk database and query tool to provide robust information to drive decisioning and strategies at various timeframes. Use statistical and query tools such as SAS or SQL to develop analyses, strategies, and performance reporting for collections and risk management. Develop and leverage collections/risk management reporting to monitor current and emerging risk exposure and analyze collections and strategy performance. Present findings and make recommendations to the collections and risk management team. Build collection strategies and use champion-challenger testing to determine optimal and cost-effective risk management strategies. Review loan projections and delinquency volumes to forecast staffing needs for collection vendor sites for both internal and contracted clients. Responsible for the monthly debt sale process from start to finish. Education and Experience
Bachelor’s degree in business, computer science, mathematics preferred, or equivalent work experience in a fast-paced call center environment. Minimum of 1-year experience as a Dialer Analyst in a blended collection call center. Minimum of 1-year experience in a Collections environment. 2 years of experience in an inbound/outbound call center environment preferred. Previous financial industry experience is a plus. Proficiency in Microsoft Office Suite, with expert level in Excel and ability to manipulate data within complex models and databases. Strong SQL programming skills preferred. Ability to work independently, take initiative, and multitask. Strong problem-solving and organizational skills with attention to detail and ability to manage multiple projects. Excellent written and verbal communication skills. Team player who works efficiently in a fast-paced environment. Equal Opportunity
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and ensures qualified candidates receive consideration for employment without regard to protected characteristics. Jobot also complies with applicable laws regarding background checks where required and informs candidates about privacy practices per policy. Additional
By applying for this job, you agree to be contacted by Jobot or its partners for recruitment purposes. You can opt out as described in the privacy policy.
#J-18808-Ljbffr