Westlake Services, LLC
Location: Wilshire Consumer Credit | LV Corp, 300 S 4th St, Las Vegas, NV 89101, USA
WESTLAKE WARRIOR | Mid to Late-Stage Collections This is an in-office position. All candidates should live within commutable distance of our Las Vegas, NV office.
COMPENSATION
Base Pay:
$17.87 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance.
Tiered Retention Bonus:
Receive $500 upon completion of 3 months from the start date.
An additional $500 upon completion of 6 months from the start date.
Incentive:
If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
* All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.
BRIEF DESCRIPTION This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts.
DUTIES, TASKS, RESPONSIBILITIES
Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures.
Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
Negotiate account payment solutions while maintaining company performance and productivity standard.
Maintain accurate notes and records of all communication and actions on customer accounts.
Engaging in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints.
Conduct skip-tracing activity to generate potential leads on customer or collateral.
Review and submit accounts for repossession activity based on mitigating factors.
Accountable for reducing delinquency in department.
Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology.
Meet quality assurance and productivity standards.
Agent will need to be able to handle high volume calls in a fast-paced environment.
KNOWLEDGE, SKILLS, LICENSES
Excellent communication and negotiation skills
Willing and able to work a flexible schedule including overtime and weekends
Ability to multi-task in a fast-paced environment
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
Good computer and typing skills
Team player
General knowledge of Microsoft Excel, and Outlook
Web navigation and/or web-based applications
EDUCATION High School diploma or equivalent required.
EXPERIENCE
Minimum one-year consumer collection experience in a high call volume, auto dialer environment required.
General knowledge of collection, and repossession.
Auto collection experience preferred
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Discounts on Parks, Museums, Movie Tickets, and Attractions
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program
SCHEDULE
Day shift
Overtime
Weekend availability
SUPPLEMENTAL PAY TYPES
Day shift
Overtime
Weekend availability
ACKNOWLEDGMENTS We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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WESTLAKE WARRIOR | Mid to Late-Stage Collections This is an in-office position. All candidates should live within commutable distance of our Las Vegas, NV office.
COMPENSATION
Base Pay:
$17.87 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance.
Tiered Retention Bonus:
Receive $500 upon completion of 3 months from the start date.
An additional $500 upon completion of 6 months from the start date.
Incentive:
If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
* All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.
BRIEF DESCRIPTION This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts.
DUTIES, TASKS, RESPONSIBILITIES
Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures.
Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
Negotiate account payment solutions while maintaining company performance and productivity standard.
Maintain accurate notes and records of all communication and actions on customer accounts.
Engaging in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints.
Conduct skip-tracing activity to generate potential leads on customer or collateral.
Review and submit accounts for repossession activity based on mitigating factors.
Accountable for reducing delinquency in department.
Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology.
Meet quality assurance and productivity standards.
Agent will need to be able to handle high volume calls in a fast-paced environment.
KNOWLEDGE, SKILLS, LICENSES
Excellent communication and negotiation skills
Willing and able to work a flexible schedule including overtime and weekends
Ability to multi-task in a fast-paced environment
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
Good computer and typing skills
Team player
General knowledge of Microsoft Excel, and Outlook
Web navigation and/or web-based applications
EDUCATION High School diploma or equivalent required.
EXPERIENCE
Minimum one-year consumer collection experience in a high call volume, auto dialer environment required.
General knowledge of collection, and repossession.
Auto collection experience preferred
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Discounts on Parks, Museums, Movie Tickets, and Attractions
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program
SCHEDULE
Day shift
Overtime
Weekend availability
SUPPLEMENTAL PAY TYPES
Day shift
Overtime
Weekend availability
ACKNOWLEDGMENTS We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr