City of Laredo
Telecommunicator I, (A262341-1), 205, 911 Communications
City of Laredo, Laredo, Texas, United States, 78045
Telecommunicator I, (A262341-1), 205, 911 Communications
Dispatches calls for emergency and non‑emergency situations for the City. Provides information to police and fire units, connects callers with City services, and files and organizes warrants as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES
Sets priorities among incoming events and dispatches police to necessary locations using radios and computers.
Maintains radio contact to ensure accurate status of equipment and personnel.
Receives and transmits telephone and radio emergency calls, as well as non‑emergency calls, complaints, and inquiries from the public.
Performs related work as required.
KNOWLEDGE
Knowledge of modern office procedures and methods including computers and applicable software.
Knowledge of English grammar, spelling, and punctuation.
Knowledge of policies and procedures for emergency medical dispatch (EMD).
SKILLS AND ABILITIES
Skill in organization and time management.
Skill in performing a variety of duties, often changing from one task to another.
Skill in remaining calm in stressful situations.
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain effective working relationships.
Ability to meet schedules and deadlines.
Ability to maintain confidentiality of information.
Ability to operate two‑way radio.
Ability to evaluate and prioritize calls.
Ability to communicate clearly and effectively, both orally and in writing.
Ability to maintain good planning and organizational skills.
Ability to follow directions from supervisor.
Ability to perform strenuous work and routine work.
Ability to project a positive and professional image of the City.
Ability to effectively communicate in English and Spanish.
Ability to comply with all City policies and procedures.
Ability to maintain good health and physical condition sufficient to perform duties.
WORK ENVIRONMENT / CONDITIONS AND PHYSICAL DEMANDS
Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
Occasional exposure to unpleasant environmental conditions and/or hazards; occasional outside work.
Frequent exposure to unpleasant environmental conditions and/or hazards; majority of work performed outside or with exposure to risk.
Exerting up to 10 pounds of force occasionally, negligible amount frequently; constant lifting, carrying, pushing, pulling.
Sedentary work involves sitting most of the time.
EMPLOYMENT REQUIREMENTS
U.S. Citizen.
High School Diploma or G.E.D.
VALID LICENSING & CERTIFICATIONS
Valid Texas identification card or government issued ID.
40‑hour Basic Telecommunicator Certification to be obtained within six months of employment.
24‑hour TCIC/TLETS full access with CCH certificate within six months.
4‑hour TTY or TDD Certification within six months.
First Aid Standard Certification within six months.
Adult, Child & Infant CPR Certification within six months.
Cardiac Emergency Communications Certification within six months.
TCOLE Telecommunicator License within six months.
BACKGROUND CHECK & DRUG ALCOHOL TESTING All selected applicants are required to undergo a background check and a drug and alcohol test prior to employment. Random drug and alcohol testing applies to safety‑sensitive positions.
EQUAL OPPORTUNITY City of Laredo is an Equal Opportunity/Affirmative Action/Pro‑Disabled and Veteran Employer. All applicants are encouraged to apply.
BENEFITS FOR FULL‑TIME REGULAR EMPLOYEES
10 days of paid vacation per year.
6½ days sick leave per year.
Pension plan.
16 paid holidays.
Paid health, dental, and life insurance.
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ESSENTIAL DUTIES & RESPONSIBILITIES
Sets priorities among incoming events and dispatches police to necessary locations using radios and computers.
Maintains radio contact to ensure accurate status of equipment and personnel.
Receives and transmits telephone and radio emergency calls, as well as non‑emergency calls, complaints, and inquiries from the public.
Performs related work as required.
KNOWLEDGE
Knowledge of modern office procedures and methods including computers and applicable software.
Knowledge of English grammar, spelling, and punctuation.
Knowledge of policies and procedures for emergency medical dispatch (EMD).
SKILLS AND ABILITIES
Skill in organization and time management.
Skill in performing a variety of duties, often changing from one task to another.
Skill in remaining calm in stressful situations.
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain effective working relationships.
Ability to meet schedules and deadlines.
Ability to maintain confidentiality of information.
Ability to operate two‑way radio.
Ability to evaluate and prioritize calls.
Ability to communicate clearly and effectively, both orally and in writing.
Ability to maintain good planning and organizational skills.
Ability to follow directions from supervisor.
Ability to perform strenuous work and routine work.
Ability to project a positive and professional image of the City.
Ability to effectively communicate in English and Spanish.
Ability to comply with all City policies and procedures.
Ability to maintain good health and physical condition sufficient to perform duties.
WORK ENVIRONMENT / CONDITIONS AND PHYSICAL DEMANDS
Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
Occasional exposure to unpleasant environmental conditions and/or hazards; occasional outside work.
Frequent exposure to unpleasant environmental conditions and/or hazards; majority of work performed outside or with exposure to risk.
Exerting up to 10 pounds of force occasionally, negligible amount frequently; constant lifting, carrying, pushing, pulling.
Sedentary work involves sitting most of the time.
EMPLOYMENT REQUIREMENTS
U.S. Citizen.
High School Diploma or G.E.D.
VALID LICENSING & CERTIFICATIONS
Valid Texas identification card or government issued ID.
40‑hour Basic Telecommunicator Certification to be obtained within six months of employment.
24‑hour TCIC/TLETS full access with CCH certificate within six months.
4‑hour TTY or TDD Certification within six months.
First Aid Standard Certification within six months.
Adult, Child & Infant CPR Certification within six months.
Cardiac Emergency Communications Certification within six months.
TCOLE Telecommunicator License within six months.
BACKGROUND CHECK & DRUG ALCOHOL TESTING All selected applicants are required to undergo a background check and a drug and alcohol test prior to employment. Random drug and alcohol testing applies to safety‑sensitive positions.
EQUAL OPPORTUNITY City of Laredo is an Equal Opportunity/Affirmative Action/Pro‑Disabled and Veteran Employer. All applicants are encouraged to apply.
BENEFITS FOR FULL‑TIME REGULAR EMPLOYEES
10 days of paid vacation per year.
6½ days sick leave per year.
Pension plan.
16 paid holidays.
Paid health, dental, and life insurance.
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