VP MANAGEMENT LLC
Front Desk Associate 2nd Shift Pikeville Hotel
VP MANAGEMENT LLC, Pikeville, Kentucky, United States, 41501
Front Desk Associate 2nd Shift Pikeville Hotel – VP MANAGEMENT LLC
Job Summary: Seeking a highly motivated and customer-oriented individual for the position of Front Desk Associate at our Pikeville Hotel location. As a member of our hospitality team, the Front Desk Associate will play a crucial role in providing exceptional guest services and ensuring the smooth operations of the hotel. This is a full-time position that requires availability for the 2nd shift.
Compensation & Benefits This is a full-time, individual contributor role with a competitive salary and benefits package.
Responsibilities
Welcome and register guests, providing them with information about hotel services, amenities, and local attractions
Perform check-in and check-out procedures efficiently and accurately
Review reservations and accurately input guest information into the system
Handle guest inquiries and complaints in a professional, timely, and courteous manner
Maintain accurate and organized records of guest transactions and contact information
Process payments and balance cash drawers at the end of shifts
Coordinate with housekeeping and maintenance to ensure rooms are clean and in good condition for guest arrivals
Respond to emergency situations and provide necessary assistance to guests
Manage and complete administrative tasks such as answering phone calls, taking messages, handling mail, and filing paperwork
Follow all hotel policies and procedures, including safety and security protocols
Requirements
High School Diploma or equivalent
1-2 years of experience in a customer service role, preferably in the hospitality industry
Excellent communication and interpersonal skills
Proficient in computer systems, including Microsoft Office and reservation software
Ability to work independently with minimal supervision
Strong multitasking and problem-solving skills
Availability to work 2nd shift and weekends as needed
EEOC Statement VP Management is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Hospitality
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Compensation & Benefits This is a full-time, individual contributor role with a competitive salary and benefits package.
Responsibilities
Welcome and register guests, providing them with information about hotel services, amenities, and local attractions
Perform check-in and check-out procedures efficiently and accurately
Review reservations and accurately input guest information into the system
Handle guest inquiries and complaints in a professional, timely, and courteous manner
Maintain accurate and organized records of guest transactions and contact information
Process payments and balance cash drawers at the end of shifts
Coordinate with housekeeping and maintenance to ensure rooms are clean and in good condition for guest arrivals
Respond to emergency situations and provide necessary assistance to guests
Manage and complete administrative tasks such as answering phone calls, taking messages, handling mail, and filing paperwork
Follow all hotel policies and procedures, including safety and security protocols
Requirements
High School Diploma or equivalent
1-2 years of experience in a customer service role, preferably in the hospitality industry
Excellent communication and interpersonal skills
Proficient in computer systems, including Microsoft Office and reservation software
Ability to work independently with minimal supervision
Strong multitasking and problem-solving skills
Availability to work 2nd shift and weekends as needed
EEOC Statement VP Management is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Hospitality
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