Ridgeline
Senior Investment Operations Analyst, Customer Support
Ridgeline, New York, New York, us, 10261
Senior Investment Operations Analyst, Customer Support
Join to apply for the
Senior Investment Operations Analyst, Customer Support
role at
Ridgeline Are you a detail-oriented problem solver with a passion for streamlining complex investment operations? You will play a key role in supporting Ridgeline customers by managing critical investment operations functions such as reconciliation, performance reporting, trade capture, and more. You’ll be the go-to expert ensuring that customer operations are accurate, timely, and scalable. This role also helps bridge customer experience and product evolution by identifying process improvements and automation opportunities. You’ll work with cutting-edge technology, including AI tools to deliver efficient, forward-thinking solutions and insights that shape the future of investment operations. At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. You must be work authorized in the United States without the need for employer sponsorship. The Impact You Will Have
Account Administration – Set up new accounts, process updates and terminations, and maintain portfolio group structures as directed by customers. Investment Accounting – Record financial transactions on a trade-date basis, process income and expense accruals, and support period-end close activities. Trade Capture & Settlement – Ensure accurate posting, support post-trade workflows (matching, confirmations, allocations), and meet T+1 settlement requirements. Corporate Actions – Process mandatory corporate actions and reconcile all activity through standard controls. Pricing & Security Master – Apply daily pricing, FX rates, and security master data from third-party vendors, resolving exceptions and ensuring compliance with customer policies. Reconciliation – Perform daily reconciliations of positions, transactions, cash, and tax lots between Ridgeline and custodians/prime brokers; research and resolve breaks with clear documentation. Performance – Support daily and monthly performance reporting, ensuring calculations align with GIPS standards and addressing customer inquiries on returns and composites. Customer Engagement – Deliver exception reports, investigate and resolve inquiries, and surface operational insights that help improve both customer outcomes and Ridgeline’s platform. Automation & Innovation – Identify opportunities to streamline processes through AI/ML and automation, working with the broader team to design smarter workflows that scale with customer needs. What We Look For
Bachelor’s degree in Finance, Economics, Accounting, or a related field. 3–5 years of experience in investment operations or a related middle/back-office function. Familiarity with portfolio accounting, reconciliation, performance reporting, and trade lifecycle management. Strong attention to detail with a commitment to accuracy and timeliness. Analytical and problem-solving skills, with the ability to resolve breaks and exceptions independently. Excellent written and verbal communication skills for working with customers and internal teams. Proficiency with Google Apps or MS Office, especially spreadsheets. Curiosity about new technologies, including AI-driven tools, and willingness to learn. Flexibility to support early-morning start times (as early as 3:00am PST) when required by customer operations. Bonus
Experience with enterprise SaaS or fintech platforms. Familiarity with tools such as Slack, JIRA, Confluence, or Kantata. Exposure to APIs, AWS, or other cloud-based architectures. CFA or CPA designation (or progress towards one). About Ridgeline
Ridgeline is the industry cloud platform for investment management. It is a modern platform in the public cloud, prioritizing security, agility, and usability to empower business in the investment management industry. Ridgeline has offices in Reno, New York, Lake Tahoe, and the Bay Area, and has been recognized by Fast Company, The Software Report, and Forbes for its workplace and growth. Ridgeline is an equal opportunity employer. We value diversity and strive to provide an inclusive environment for all employees. We process applicant information in accordance with the Ridgeline Applicant Privacy Statement. Please review the privacy statement to understand our practices.
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Join to apply for the
Senior Investment Operations Analyst, Customer Support
role at
Ridgeline Are you a detail-oriented problem solver with a passion for streamlining complex investment operations? You will play a key role in supporting Ridgeline customers by managing critical investment operations functions such as reconciliation, performance reporting, trade capture, and more. You’ll be the go-to expert ensuring that customer operations are accurate, timely, and scalable. This role also helps bridge customer experience and product evolution by identifying process improvements and automation opportunities. You’ll work with cutting-edge technology, including AI tools to deliver efficient, forward-thinking solutions and insights that shape the future of investment operations. At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. You must be work authorized in the United States without the need for employer sponsorship. The Impact You Will Have
Account Administration – Set up new accounts, process updates and terminations, and maintain portfolio group structures as directed by customers. Investment Accounting – Record financial transactions on a trade-date basis, process income and expense accruals, and support period-end close activities. Trade Capture & Settlement – Ensure accurate posting, support post-trade workflows (matching, confirmations, allocations), and meet T+1 settlement requirements. Corporate Actions – Process mandatory corporate actions and reconcile all activity through standard controls. Pricing & Security Master – Apply daily pricing, FX rates, and security master data from third-party vendors, resolving exceptions and ensuring compliance with customer policies. Reconciliation – Perform daily reconciliations of positions, transactions, cash, and tax lots between Ridgeline and custodians/prime brokers; research and resolve breaks with clear documentation. Performance – Support daily and monthly performance reporting, ensuring calculations align with GIPS standards and addressing customer inquiries on returns and composites. Customer Engagement – Deliver exception reports, investigate and resolve inquiries, and surface operational insights that help improve both customer outcomes and Ridgeline’s platform. Automation & Innovation – Identify opportunities to streamline processes through AI/ML and automation, working with the broader team to design smarter workflows that scale with customer needs. What We Look For
Bachelor’s degree in Finance, Economics, Accounting, or a related field. 3–5 years of experience in investment operations or a related middle/back-office function. Familiarity with portfolio accounting, reconciliation, performance reporting, and trade lifecycle management. Strong attention to detail with a commitment to accuracy and timeliness. Analytical and problem-solving skills, with the ability to resolve breaks and exceptions independently. Excellent written and verbal communication skills for working with customers and internal teams. Proficiency with Google Apps or MS Office, especially spreadsheets. Curiosity about new technologies, including AI-driven tools, and willingness to learn. Flexibility to support early-morning start times (as early as 3:00am PST) when required by customer operations. Bonus
Experience with enterprise SaaS or fintech platforms. Familiarity with tools such as Slack, JIRA, Confluence, or Kantata. Exposure to APIs, AWS, or other cloud-based architectures. CFA or CPA designation (or progress towards one). About Ridgeline
Ridgeline is the industry cloud platform for investment management. It is a modern platform in the public cloud, prioritizing security, agility, and usability to empower business in the investment management industry. Ridgeline has offices in Reno, New York, Lake Tahoe, and the Bay Area, and has been recognized by Fast Company, The Software Report, and Forbes for its workplace and growth. Ridgeline is an equal opportunity employer. We value diversity and strive to provide an inclusive environment for all employees. We process applicant information in accordance with the Ridgeline Applicant Privacy Statement. Please review the privacy statement to understand our practices.
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