Maricopa Community College district
Student Services Specialist Senior
Maricopa Community College district, Tempe, Arizona, us, 85285
Student Services Specialist Senior
Job ID: 322031
Location: Rio Salado Community College
Full/Part Time: Regular
Grade: 111
Hiring Salary Range: $20.61 - $26.80/hour, DOE
Work Schedule: Monday - Friday 8:00am - 5:00pm during the Academic Year; 7:00am - 6:00pm during the Summer Months. This position offers remote work with a combination of onsite and home options based on department needs.
Maricopa Summary The Maricopa County Community College District is one of the largest community college systems in the nation, serving students through 10 colleges and 31 satellite locations. Our mission is to create excellence in education for a better world. We focus on people, not profits, with 100% acceptance, zero rejections, and affordable tuition. We are the largest provider of workforce development training in the state, supporting one out of every 28 jobs in Maricopa County. Our 10 colleges and district office support nearly 10,000 jobs and careers throughout Greater Phoenix.
Benefits
Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans
Arizona State Retirement System (ASRS) Pension with employer‑matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules
Employee Health & Wellness Programs
District‑Wide Wellness Program with workshops and webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
Employee Assistance Program (EAP)
Sight‑On‑Site Eye Care Services
Mobile On‑Site Mammography Screenings
Pre‑Retirement Planning Events
Public Service Loan Forgiveness eligibility for federal Direct Loans when working full‑time for an eligible employer
Job Summary Provides case management advisement to an assigned caseload of students by Field of Interest under a Guided Pathways model, including advising prospective students. Supports student services programs, processes information, and refers students to resources, performing technically demanding support tasks and extensive advising responsibilities.
Essential Functions
70%:
Provides end‑to‑end academic advising to a caseload, supports retention and success through various communication modes, and identifies academic options. Monitors progress, provides outreach, escalates issues, and performs complex data operations such as degree progress reports.
20%:
Facilitates Guided Pathways activities, serves as an institutional resource, coordinates with departments, and provides training and interpretation of policies related to advising, retention, and success.
10%:
Analyzes and maintains student and program data, evaluates processes, and recommends improvements based on planning and assessment tools.
Minimum Qualifications Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience with educational program development, student advisement, financial aid, or related student development programs.
OR an equivalent combination of the degree and directly related full‑time work experience sufficient to perform the essential duties, unless otherwise required by law.
Desired Qualifications
Bachelor's degree
Recent student services experience in a college or university setting
Recent academic advisement experience in a college or university setting
Strong oral and written communication skills
Special Working Conditions Travel to campus during interview and selection may be at candidate’s expense. Assignments may require travel to all MCCCD locations, nights, weekends, or prolonged computer screen time. The position may require lifting or carrying up to 25 lbs. Holds a valid State of Arizona Class D Driver's License and meets district driving standards.
How to Apply Applicants must submit a cover letter and resume demonstrating how they meet the minimum and desired qualifications. All minimum requirements must be met at the time of application. Additional materials will not be accepted after the posting closes. Missing materials or incomplete employment history will not be considered. Please ensure your materials include:
Clear illustration of how your experience meets the minimum and desired qualifications.
Indication of former or current employment status (Full‑Time, Part‑Time, Adjunct, Associate Professor).
Employment history in month/year format with job titles, duties, and employer names.
Three professional references; if not included in the resume, they will be requested at interview.
Posting Close Date Open until filled. First review November 7, 2025. Applications received after the review date may not be screened.
EEO, Title IX, & Clery Act The Maricopa County Community College District does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, age, disability, veteran status, or genetic information. The district complies with Title IX and Clery Act requirements. For Title IX, contact the Title IX Coordinator at Rio Salado College: O. Tafari Osayande (o.tafari.osayande@riosalado.edu, 480-517-8196). Clery Act crime reporting data is available at the district website.
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Location: Rio Salado Community College
Full/Part Time: Regular
Grade: 111
Hiring Salary Range: $20.61 - $26.80/hour, DOE
Work Schedule: Monday - Friday 8:00am - 5:00pm during the Academic Year; 7:00am - 6:00pm during the Summer Months. This position offers remote work with a combination of onsite and home options based on department needs.
Maricopa Summary The Maricopa County Community College District is one of the largest community college systems in the nation, serving students through 10 colleges and 31 satellite locations. Our mission is to create excellence in education for a better world. We focus on people, not profits, with 100% acceptance, zero rejections, and affordable tuition. We are the largest provider of workforce development training in the state, supporting one out of every 28 jobs in Maricopa County. Our 10 colleges and district office support nearly 10,000 jobs and careers throughout Greater Phoenix.
Benefits
Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans
Arizona State Retirement System (ASRS) Pension with employer‑matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules
Employee Health & Wellness Programs
District‑Wide Wellness Program with workshops and webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
Employee Assistance Program (EAP)
Sight‑On‑Site Eye Care Services
Mobile On‑Site Mammography Screenings
Pre‑Retirement Planning Events
Public Service Loan Forgiveness eligibility for federal Direct Loans when working full‑time for an eligible employer
Job Summary Provides case management advisement to an assigned caseload of students by Field of Interest under a Guided Pathways model, including advising prospective students. Supports student services programs, processes information, and refers students to resources, performing technically demanding support tasks and extensive advising responsibilities.
Essential Functions
70%:
Provides end‑to‑end academic advising to a caseload, supports retention and success through various communication modes, and identifies academic options. Monitors progress, provides outreach, escalates issues, and performs complex data operations such as degree progress reports.
20%:
Facilitates Guided Pathways activities, serves as an institutional resource, coordinates with departments, and provides training and interpretation of policies related to advising, retention, and success.
10%:
Analyzes and maintains student and program data, evaluates processes, and recommends improvements based on planning and assessment tools.
Minimum Qualifications Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience with educational program development, student advisement, financial aid, or related student development programs.
OR an equivalent combination of the degree and directly related full‑time work experience sufficient to perform the essential duties, unless otherwise required by law.
Desired Qualifications
Bachelor's degree
Recent student services experience in a college or university setting
Recent academic advisement experience in a college or university setting
Strong oral and written communication skills
Special Working Conditions Travel to campus during interview and selection may be at candidate’s expense. Assignments may require travel to all MCCCD locations, nights, weekends, or prolonged computer screen time. The position may require lifting or carrying up to 25 lbs. Holds a valid State of Arizona Class D Driver's License and meets district driving standards.
How to Apply Applicants must submit a cover letter and resume demonstrating how they meet the minimum and desired qualifications. All minimum requirements must be met at the time of application. Additional materials will not be accepted after the posting closes. Missing materials or incomplete employment history will not be considered. Please ensure your materials include:
Clear illustration of how your experience meets the minimum and desired qualifications.
Indication of former or current employment status (Full‑Time, Part‑Time, Adjunct, Associate Professor).
Employment history in month/year format with job titles, duties, and employer names.
Three professional references; if not included in the resume, they will be requested at interview.
Posting Close Date Open until filled. First review November 7, 2025. Applications received after the review date may not be screened.
EEO, Title IX, & Clery Act The Maricopa County Community College District does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, age, disability, veteran status, or genetic information. The district complies with Title IX and Clery Act requirements. For Title IX, contact the Title IX Coordinator at Rio Salado College: O. Tafari Osayande (o.tafari.osayande@riosalado.edu, 480-517-8196). Clery Act crime reporting data is available at the district website.
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