MassMarkets
Remote Bilingual Call Center Representative - Spanish-English
MassMarkets, Mcallen, Texas, United States, 78501
Overview
Join to apply for the
Remote Bilingual Call Center Representative - Spanish-English
role at
MassMarkets . Position Overview: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. Location: Remote Work-at-Home. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Bilingual Call Center Representatives to support diverse client projects across industries. If you’re fluent in English and Spanish, passionate about helping others, and thrive in a fast-paced environment, this is your opportunity to grow your career while making a real impact. In this role, you’ll troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services all while delivering exceptional service. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency. Listen actively to understand customer needs and provide accurate solutions. Use internal systems to manage accounts, process claims, and update records. Follow scripts and procedures to ensure compliance and consistency. Escalate complex issues to supervisors when necessary. Maintain confidentiality and protect customer data. Stay current with training materials, system updates, and product knowledge. Meet performance goals including first-call resolution and customer satisfaction. Candidate Qualifications
High school diploma or GED. Fluent in English and Spanish (spoken and written). Strong typing skills (20+ WPM) and data entry experience. Excellent communication, organization, and problem-solving abilities. Ability to work scheduled shifts, including weekends and holidays. Basic knowledge of Microsoft Office Suite and Windows applications. Reliable internet connection (20Mbps+ download speed) for remote roles. Customer-first mindset: empathetic, patient, and solution-oriented. Ability to multitask, self-manage, and thrive in a dynamic environment. Team-oriented with strong interpersonal skills. Preferred
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center. Conditions of Employment
Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation and Benefits
Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Benefits
Paid Time Off: PTO and paid holidays. Incentives & Rewards: Contests with cash bonuses and prizes. Health Benefits: Medical, dental, and vision coverage for eligible employees; MEC medical plans after a short period; benefit options vary by location. Retirement Savings: Retirement programs where available. Disability Insurance: Short-term disability coverage. Life Insurance: Life insurance options. Supplemental Insurance: Accident and critical illness insurance. Career Growth: Focus on internal promotions and advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Casual Dress Code: Comfortable work environment. About MCI
MCI helps customers take on their CX and DX challenges, delivering industry-leading solutions across various business services. MCI employs 10,000+ individuals with 150+ client partners across multiple brands. Diversity, Equity, and Inclusion
We embrace differences and are committed to a diverse and inclusive work environment. We do not discriminate on the basis of age, ancestry, color, gender identity, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. Reasonable accommodations are provided as required by law. Disclaimer
The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties and qualifications. The employer reserves the right to revise this description at any time. This description is not an employment contract, and employment may be terminated at any time for any reason.
#J-18808-Ljbffr
Join to apply for the
Remote Bilingual Call Center Representative - Spanish-English
role at
MassMarkets . Position Overview: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. Location: Remote Work-at-Home. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Bilingual Call Center Representatives to support diverse client projects across industries. If you’re fluent in English and Spanish, passionate about helping others, and thrive in a fast-paced environment, this is your opportunity to grow your career while making a real impact. In this role, you’ll troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services all while delivering exceptional service. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities
Handle inbound and outbound calls with professionalism, empathy, and efficiency. Listen actively to understand customer needs and provide accurate solutions. Use internal systems to manage accounts, process claims, and update records. Follow scripts and procedures to ensure compliance and consistency. Escalate complex issues to supervisors when necessary. Maintain confidentiality and protect customer data. Stay current with training materials, system updates, and product knowledge. Meet performance goals including first-call resolution and customer satisfaction. Candidate Qualifications
High school diploma or GED. Fluent in English and Spanish (spoken and written). Strong typing skills (20+ WPM) and data entry experience. Excellent communication, organization, and problem-solving abilities. Ability to work scheduled shifts, including weekends and holidays. Basic knowledge of Microsoft Office Suite and Windows applications. Reliable internet connection (20Mbps+ download speed) for remote roles. Customer-first mindset: empathetic, patient, and solution-oriented. Ability to multitask, self-manage, and thrive in a dynamic environment. Team-oriented with strong interpersonal skills. Preferred
1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center. Conditions of Employment
Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation and Benefits
Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Benefits
Paid Time Off: PTO and paid holidays. Incentives & Rewards: Contests with cash bonuses and prizes. Health Benefits: Medical, dental, and vision coverage for eligible employees; MEC medical plans after a short period; benefit options vary by location. Retirement Savings: Retirement programs where available. Disability Insurance: Short-term disability coverage. Life Insurance: Life insurance options. Supplemental Insurance: Accident and critical illness insurance. Career Growth: Focus on internal promotions and advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Casual Dress Code: Comfortable work environment. About MCI
MCI helps customers take on their CX and DX challenges, delivering industry-leading solutions across various business services. MCI employs 10,000+ individuals with 150+ client partners across multiple brands. Diversity, Equity, and Inclusion
We embrace differences and are committed to a diverse and inclusive work environment. We do not discriminate on the basis of age, ancestry, color, gender identity, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. Reasonable accommodations are provided as required by law. Disclaimer
The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties and qualifications. The employer reserves the right to revise this description at any time. This description is not an employment contract, and employment may be terminated at any time for any reason.
#J-18808-Ljbffr