FNBO
Mortgage Servicing Sr. Specialist
– FNBO
Apply to join FNBO in a role that focuses on exceptional customer service for Mortgage Loans, accurately processing daily maintenance and requests while meeting deadlines and maintaining strong relationships with partners and customers.
Overview Provide operation support within mortgage servicing functions such as payment processing, escrow processing, new loan onboarding, and payoff processing. Handle inbound and outbound calls, resolve inquiries, and maintain confidentiality and accuracy of loan information.
Job Responsibilities
Provide operation support within one or more of the following mortgage servicing functions: payment processing, escrow processing, new loan onboarding & payoff processing.
Receive incoming telephone calls from internal and external customers to resolve mortgage servicing related inquiries ensuring every exchange is easy, helpful and personal.
Initiate outbound calls with internal and external customers, insurance agencies, tax authorities, investors and other related entities to resolve issues and inquiries.
Maintain a professional and courteous working relationship with internal and external customers, team members, partners and management.
Maintain customer confidentiality and confidence while performing servicing functions and conversations.
Exhibit attention to detail when processing transactions and reviewing detailed loan information to ensure accuracy.
Meet deadlines with an appropriate sense of urgency.
Identify and communicate servicing issues and trends.
Resolve customer questions and requests by using the ICE MSP, Lereta, Empower, Foundation, FirstWork and eGain systems.
Track work volume related to your specific job duties on an ongoing basis.
Cross‑train for coverage of additional roles within the Mortgage Servicing Team.
Qualifications
High School Diploma or GED.
Working knowledge of MS Office products, Outlook and Excel.
Previous experience in Mortgage Servicing Operations / Origination or Real Estate Transactions is preferred.
Key Skills
Demonstrate empathetic phone etiquette and ability to walk in the customer’s shoes when faced with difficult situations to create positive outcomes.
Clear oral and written communication skills.
Ability to exercise independent judgment within established policies and guidelines and provide appropriate customer solutions.
Ability to work independently in a diverse fast‑paced environment while meeting service level expectations and regulatory requirements.
Ability to work collaboratively with teammates to balance workloads and meet daily deadlines.
Detail oriented with an understanding of basic balancing.
Physical Demands Occasional light lifting needed for payoff file boxes (approximately 25 lbs). Candidates must possess unrestricted work authorization and not require future sponsorship.
Compensation Base pay range: $40,310.00 – $64,497.00. Final compensation offer may vary based on experience, education, and skill level.
Work Environment Remote work is the primary option, with occasional travel for in-person meetings as needed. Flexible location within the states listed on the posting.
Benefits Overview
Medical, Dental, Vision Insurance
401k with matching contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short‑Term/Long‑Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
Equal Opportunity & Belonging FNBO is an equal‑opportunity employer. We celebrate belonging and are committed to fostering a workplace where all backgrounds feel valued and empowered.
Application Deadline Job postings are posted for a minimum of 5 calendar days. Applications will close earlier if the position is filled.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Finance and Sales (Banking)
Job number: R-20251527
Referrals increase your chances of interviewing at FNBO by 2x.
#J-18808-Ljbffr
– FNBO
Apply to join FNBO in a role that focuses on exceptional customer service for Mortgage Loans, accurately processing daily maintenance and requests while meeting deadlines and maintaining strong relationships with partners and customers.
Overview Provide operation support within mortgage servicing functions such as payment processing, escrow processing, new loan onboarding, and payoff processing. Handle inbound and outbound calls, resolve inquiries, and maintain confidentiality and accuracy of loan information.
Job Responsibilities
Provide operation support within one or more of the following mortgage servicing functions: payment processing, escrow processing, new loan onboarding & payoff processing.
Receive incoming telephone calls from internal and external customers to resolve mortgage servicing related inquiries ensuring every exchange is easy, helpful and personal.
Initiate outbound calls with internal and external customers, insurance agencies, tax authorities, investors and other related entities to resolve issues and inquiries.
Maintain a professional and courteous working relationship with internal and external customers, team members, partners and management.
Maintain customer confidentiality and confidence while performing servicing functions and conversations.
Exhibit attention to detail when processing transactions and reviewing detailed loan information to ensure accuracy.
Meet deadlines with an appropriate sense of urgency.
Identify and communicate servicing issues and trends.
Resolve customer questions and requests by using the ICE MSP, Lereta, Empower, Foundation, FirstWork and eGain systems.
Track work volume related to your specific job duties on an ongoing basis.
Cross‑train for coverage of additional roles within the Mortgage Servicing Team.
Qualifications
High School Diploma or GED.
Working knowledge of MS Office products, Outlook and Excel.
Previous experience in Mortgage Servicing Operations / Origination or Real Estate Transactions is preferred.
Key Skills
Demonstrate empathetic phone etiquette and ability to walk in the customer’s shoes when faced with difficult situations to create positive outcomes.
Clear oral and written communication skills.
Ability to exercise independent judgment within established policies and guidelines and provide appropriate customer solutions.
Ability to work independently in a diverse fast‑paced environment while meeting service level expectations and regulatory requirements.
Ability to work collaboratively with teammates to balance workloads and meet daily deadlines.
Detail oriented with an understanding of basic balancing.
Physical Demands Occasional light lifting needed for payoff file boxes (approximately 25 lbs). Candidates must possess unrestricted work authorization and not require future sponsorship.
Compensation Base pay range: $40,310.00 – $64,497.00. Final compensation offer may vary based on experience, education, and skill level.
Work Environment Remote work is the primary option, with occasional travel for in-person meetings as needed. Flexible location within the states listed on the posting.
Benefits Overview
Medical, Dental, Vision Insurance
401k with matching contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short‑Term/Long‑Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
Equal Opportunity & Belonging FNBO is an equal‑opportunity employer. We celebrate belonging and are committed to fostering a workplace where all backgrounds feel valued and empowered.
Application Deadline Job postings are posted for a minimum of 5 calendar days. Applications will close earlier if the position is filled.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Finance and Sales (Banking)
Job number: R-20251527
Referrals increase your chances of interviewing at FNBO by 2x.
#J-18808-Ljbffr