Mercier Consultancy
Flemish front office technical support - Hybrid working model - Sofia Bulgaria
Mercier Consultancy, Sauk Trail Beach, Wisconsin, United States
Flemish front office technical support - Hybrid working model - Sofia Bulgaria
This range is provided by Mercier Consultancy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range Mercier Consultancy is excited to announce an opening for a Flemish Front Office Technical Support Specialist located in Sofia, Bulgaria, with a hybrid working model! In this key role, you will be the first point of contact for our Flemish-speaking clients, providing essential technical assistance and support for our products and services.
As a Front Office Technical Support Specialist, you will engage directly with clients to help them troubleshoot and resolve various technical issues. Your ability to communicate effectively in Flemish is crucial for ensuring a high level of client satisfaction and maintaining strong relationships.
Responsibilities
Assist Flemish-speaking clients with technical inquiries and issues via phone, email, and chat
Troubleshoot and resolve technical problems related to hardware and software
Document client interactions and solutions in our support system
Provide guidance on best practices and optimal use of our products
Work closely with technical teams to elevate complex issues when necessary
Participate in ongoing training to enhance your technical knowledge and support skills
Gather client feedback and insights to improve our service offerings
Requirements
Fluency in Flemish and English, both written and spoken
Excellent communication and interpersonal skills
Prior experience in technical support or customer service is preferred
Proficient in troubleshooting technical issues and providing clear solutions
Familiarity with support ticketing systems and Microsoft Office Suite
Strong attention to detail and organizational capabilities
Ability to work independently as well as part of a team in a hybrid work setting
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package (Flight, Transfer and Hotel)
Private Health Insurance
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...
Seniority level Entry level
Employment type Full-time
Job function Consulting
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Mercier Consultancy by 2x
Get notified about new Front Office Specialist jobs in Belgium.
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Base pay range Mercier Consultancy is excited to announce an opening for a Flemish Front Office Technical Support Specialist located in Sofia, Bulgaria, with a hybrid working model! In this key role, you will be the first point of contact for our Flemish-speaking clients, providing essential technical assistance and support for our products and services.
As a Front Office Technical Support Specialist, you will engage directly with clients to help them troubleshoot and resolve various technical issues. Your ability to communicate effectively in Flemish is crucial for ensuring a high level of client satisfaction and maintaining strong relationships.
Responsibilities
Assist Flemish-speaking clients with technical inquiries and issues via phone, email, and chat
Troubleshoot and resolve technical problems related to hardware and software
Document client interactions and solutions in our support system
Provide guidance on best practices and optimal use of our products
Work closely with technical teams to elevate complex issues when necessary
Participate in ongoing training to enhance your technical knowledge and support skills
Gather client feedback and insights to improve our service offerings
Requirements
Fluency in Flemish and English, both written and spoken
Excellent communication and interpersonal skills
Prior experience in technical support or customer service is preferred
Proficient in troubleshooting technical issues and providing clear solutions
Familiarity with support ticketing systems and Microsoft Office Suite
Strong attention to detail and organizational capabilities
Ability to work independently as well as part of a team in a hybrid work setting
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package (Flight, Transfer and Hotel)
Private Health Insurance
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...
Seniority level Entry level
Employment type Full-time
Job function Consulting
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Mercier Consultancy by 2x
Get notified about new Front Office Specialist jobs in Belgium.
#J-18808-Ljbffr