FNBO
Mortgage Servicing Sr. Specialist
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FNBO FNBO is committed to the success of its employees. The Mortgage Servicing Sr. Specialist provides exceptional customer service for mortgage loans to all bank partners and customers. The role processes daily maintenance requests, balances workloads, and meets daily deadlines. Responsibilities
Provide operational support in mortgage servicing functions such as payment processing, escrow processing, new loan onboarding, and payoff processing. Receive and resolve incoming telephone inquiries from internal and external customers, ensuring every interaction is easy, helpful, and personal. Initiate outbound calls with customers, insurance agencies, tax authorities, investors, and other entities to resolve issues and inquiries. Maintain a professional and courteous relationship with all stakeholders. Protect customer confidentiality while performing servicing functions. Execute transactions with attention to detail and review detailed loan information for accuracy. Meet deadlines with a sense of urgency. Identify and communicate servicing issues and trends. Utilize systems such as ICE MSP, Lereta, Empower, Foundation, FirstWork, and eGain to resolve customer requests. Track work volume related to specific job duties. Cross‑train to cover additional roles within the Mortgage Servicing Team. Qualifications
HS Diploma or GED. Proficient in MS Office products (Outlook, Excel, etc.). Preferred experience in Mortgage Servicing Operations, Origination, or Real Estate Transactions. Key Skills
Empathetic phone etiquette with the ability to understand customer perspectives. Clear oral and written communication. Independent judgment within established policies and guidelines. Ability to work independently in a fast‑paced environment and meet service level expectations. Collaborative teamwork to balance workloads and meet deadlines. Detail oriented with a solid understanding of basic balancing processes. Physical Demands
Occasional light lifting of up to 25 lbs for payoff file boxes. Compensation
Base pay range: $40,310.00–$64,497.00, potentially varying based on experience, education, and skill level. Work Environment
Primarily remote work with occasional travel for in‑person meetings. Work location may change per business needs. Benefits Overview
Medical, Dental, Vision Insurance 401(k) with employer match Paid time off programs Health Savings Account (HSA) / Dependent Care Employee banking services Growth opportunities Tuition assistance Short‑Term / Long‑Term disability insurance Equal Opportunity & Belonging
FNBO is an equal‑opportunity employer for all employees and applicants. We are committed to fostering a workplace culture where employees feel valued, recognized, and empowered to be their authentic selves. Job number: R-20251527
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FNBO FNBO is committed to the success of its employees. The Mortgage Servicing Sr. Specialist provides exceptional customer service for mortgage loans to all bank partners and customers. The role processes daily maintenance requests, balances workloads, and meets daily deadlines. Responsibilities
Provide operational support in mortgage servicing functions such as payment processing, escrow processing, new loan onboarding, and payoff processing. Receive and resolve incoming telephone inquiries from internal and external customers, ensuring every interaction is easy, helpful, and personal. Initiate outbound calls with customers, insurance agencies, tax authorities, investors, and other entities to resolve issues and inquiries. Maintain a professional and courteous relationship with all stakeholders. Protect customer confidentiality while performing servicing functions. Execute transactions with attention to detail and review detailed loan information for accuracy. Meet deadlines with a sense of urgency. Identify and communicate servicing issues and trends. Utilize systems such as ICE MSP, Lereta, Empower, Foundation, FirstWork, and eGain to resolve customer requests. Track work volume related to specific job duties. Cross‑train to cover additional roles within the Mortgage Servicing Team. Qualifications
HS Diploma or GED. Proficient in MS Office products (Outlook, Excel, etc.). Preferred experience in Mortgage Servicing Operations, Origination, or Real Estate Transactions. Key Skills
Empathetic phone etiquette with the ability to understand customer perspectives. Clear oral and written communication. Independent judgment within established policies and guidelines. Ability to work independently in a fast‑paced environment and meet service level expectations. Collaborative teamwork to balance workloads and meet deadlines. Detail oriented with a solid understanding of basic balancing processes. Physical Demands
Occasional light lifting of up to 25 lbs for payoff file boxes. Compensation
Base pay range: $40,310.00–$64,497.00, potentially varying based on experience, education, and skill level. Work Environment
Primarily remote work with occasional travel for in‑person meetings. Work location may change per business needs. Benefits Overview
Medical, Dental, Vision Insurance 401(k) with employer match Paid time off programs Health Savings Account (HSA) / Dependent Care Employee banking services Growth opportunities Tuition assistance Short‑Term / Long‑Term disability insurance Equal Opportunity & Belonging
FNBO is an equal‑opportunity employer for all employees and applicants. We are committed to fostering a workplace culture where employees feel valued, recognized, and empowered to be their authentic selves. Job number: R-20251527
#J-18808-Ljbffr