Goodwill Industries of Middle Georgia and the CSRA
E-Commerce Assistant Manager
Goodwill Industries of Middle Georgia and the CSRA, Macon, Georgia, us, 31297
Job Details
Job Location:
Macon Retail Job Connections - Macon, GA Position Type:
Full Time Education Level:
Not Specified Salary Range:
$15.00 - $17.00 Hourly Travel Percentage:
None Job Shift:
Day Job Category:
Retail
The E-Commerce Assistant Manager supports the daily operations of Goodwill’s E-Commerce department to help transform lives through the power of work. This position assists in supervising team members engaged in product research, listing, photography, fulfillment, and customer service across multiple online platforms (e.g., ShopGoodwill, eBay, Amazon).
The Assistant Manager helps ensure accuracy, productivity, and quality in all aspects of the operation while maintaining alignment with Goodwill’s mission, values, and performance standards. This role requires flexibility, attention to detail, and hands‑on engagement in a fast‑paced warehouse setting.
Principal Accountabilities
Support the E-Commerce Manager in overseeing daily operations, ensuring team productivity, accuracy in listings, and timely order fulfillment.
Supervise and train team members in listing standards, research methods, photography, and shipping procedures.
Monitor workflow to ensure quality, efficiency, and compliance with organizational policies and online marketplace requirements.
Help manage inventory flow, ensuring that donated goods are sorted, priced, and listed appropriately for online sale.
Conduct routine quality checks on listings, photos, and packaging to maintain brand consistency and customer satisfaction.
Assist with identifying high‑value items for special pricing or marketplace placement.
Track and report daily and weekly production metrics as requested by the E-Commerce Manager.
Support customer service efforts by resolving order or shipping issues in a timely and professional manner.
Promote teamwork, accountability, and adherence to safety procedures within the department.
Ensure goods not suitable for online sale are redirected promptly to other channels (e.g., retail stores) to optimize inventory utilization.
Maintain a clean, safe, and organized work environment in compliance with OSHA and company standards.
Perform other duties as assigned to support overall operational success.
Core Competencies
Mission Commitment:
Demonstrates understanding and support of Goodwill’s mission to build lives, families, and communities one career at a time.
Team Leadership:
Provides guidance, coaching, and encouragement to staff to achieve shared goals.
Attention to Detail:
Ensures listings, photos, and item data are accurate and visually appealing.
Communication:
Communicates clearly and respectfully with staff, customers, and other departments.
Accountability:
Takes ownership for assigned responsibilities and follows through on commitments.
Adaptability:
Responds effectively to changing priorities, schedules, and business needs.
Customer Focus:
Strives for positive buyer experiences through accurate listings, prompt service, and reliable fulfillment.
Technical Proficiency:
Demonstrates comfort with computers, online sales platforms, and reporting tools.
Qualifications Required
High school diploma or GED.
Minimum of two (2) years of experience in e-commerce, retail, or warehouse operations.
Proficiency in computer-based systems and online platforms (e.g., Google, eBay, Amazon).
Demonstrated ability to lead or train team members and coordinate workflow.
Strong organizational, written, and communication skills.
Preferred
Associate’s degree in Business, Marketing, or a related field.
Experience in nonprofit, secondhand, or mission‑driven retail operations.
Familiarity with Microsoft Office 365, POS systems, and shipping/logistics platforms.
Basic understanding of OSHA safety standards in a warehouse environment.
Physical Demands
Ability to stand, sit, push, pull, and lift up to 50 pounds with or without accommodations.
Comfortable working in a warehouse environment with frequent movement and hands‑on activity.
Flexibility to work evenings or weekends as needed to meet business demands.
#J-18808-Ljbffr
Macon Retail Job Connections - Macon, GA Position Type:
Full Time Education Level:
Not Specified Salary Range:
$15.00 - $17.00 Hourly Travel Percentage:
None Job Shift:
Day Job Category:
Retail
The E-Commerce Assistant Manager supports the daily operations of Goodwill’s E-Commerce department to help transform lives through the power of work. This position assists in supervising team members engaged in product research, listing, photography, fulfillment, and customer service across multiple online platforms (e.g., ShopGoodwill, eBay, Amazon).
The Assistant Manager helps ensure accuracy, productivity, and quality in all aspects of the operation while maintaining alignment with Goodwill’s mission, values, and performance standards. This role requires flexibility, attention to detail, and hands‑on engagement in a fast‑paced warehouse setting.
Principal Accountabilities
Support the E-Commerce Manager in overseeing daily operations, ensuring team productivity, accuracy in listings, and timely order fulfillment.
Supervise and train team members in listing standards, research methods, photography, and shipping procedures.
Monitor workflow to ensure quality, efficiency, and compliance with organizational policies and online marketplace requirements.
Help manage inventory flow, ensuring that donated goods are sorted, priced, and listed appropriately for online sale.
Conduct routine quality checks on listings, photos, and packaging to maintain brand consistency and customer satisfaction.
Assist with identifying high‑value items for special pricing or marketplace placement.
Track and report daily and weekly production metrics as requested by the E-Commerce Manager.
Support customer service efforts by resolving order or shipping issues in a timely and professional manner.
Promote teamwork, accountability, and adherence to safety procedures within the department.
Ensure goods not suitable for online sale are redirected promptly to other channels (e.g., retail stores) to optimize inventory utilization.
Maintain a clean, safe, and organized work environment in compliance with OSHA and company standards.
Perform other duties as assigned to support overall operational success.
Core Competencies
Mission Commitment:
Demonstrates understanding and support of Goodwill’s mission to build lives, families, and communities one career at a time.
Team Leadership:
Provides guidance, coaching, and encouragement to staff to achieve shared goals.
Attention to Detail:
Ensures listings, photos, and item data are accurate and visually appealing.
Communication:
Communicates clearly and respectfully with staff, customers, and other departments.
Accountability:
Takes ownership for assigned responsibilities and follows through on commitments.
Adaptability:
Responds effectively to changing priorities, schedules, and business needs.
Customer Focus:
Strives for positive buyer experiences through accurate listings, prompt service, and reliable fulfillment.
Technical Proficiency:
Demonstrates comfort with computers, online sales platforms, and reporting tools.
Qualifications Required
High school diploma or GED.
Minimum of two (2) years of experience in e-commerce, retail, or warehouse operations.
Proficiency in computer-based systems and online platforms (e.g., Google, eBay, Amazon).
Demonstrated ability to lead or train team members and coordinate workflow.
Strong organizational, written, and communication skills.
Preferred
Associate’s degree in Business, Marketing, or a related field.
Experience in nonprofit, secondhand, or mission‑driven retail operations.
Familiarity with Microsoft Office 365, POS systems, and shipping/logistics platforms.
Basic understanding of OSHA safety standards in a warehouse environment.
Physical Demands
Ability to stand, sit, push, pull, and lift up to 50 pounds with or without accommodations.
Comfortable working in a warehouse environment with frequent movement and hands‑on activity.
Flexibility to work evenings or weekends as needed to meet business demands.
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