Michaels Stores
Overview
Store - CLEV-STRONGSVILLE, OH. Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.
Responsibilities
Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events. Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity. Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities. Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards. Communicate events with clients and store team members. Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed. Adjust plans and events based on client’s feedback and needs. Create backup or emergency plans to be executed as needed. Ensure client satisfaction for scheduled events. Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.
Customer Experience
Help customers shop, locate products, and provide solutions. Provide fast and friendly check out experience. Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments. Educate customers on Voice of Customer (VOC) survey. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in truck unload, stocking and planogram (POG) processes. Complete merchandise recovery and maintenance. Perform Store in Stock Optimization (SISO) and AD set duties as assigned. Support shrink and safety programs. Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members. Cross trained in Custom Framing selling and production. Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
Preferred Knowledge/Skills/Abilities
Energetic and enthusiastic personality with good communication and interpersonal skills. The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers. Must have excellent people skills and experience working with children and children’s events. Must have strong written, verbal, and nonverbal communication and listening skills. Must have organizational and creative problem-solving skills. Retail and/or customer service experience required.
Physical & Work Environment
Ability to remain standing for long periods; move throughout the store; regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. Work environment includes a public retail store setting; some areas may be climate controlled; some outdoor work if assigned; frame shop contains glass cutter and heat press; shifts may include nights, weekends, and early mornings. If accommodations are required, contact your supervisor to discuss reasonable accommodations.
Additional Information
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels is an Equal Opportunity Employer. We provide benefits for both full-time and part-time Team Members, including health insurance, paid time off, tuition assistance, and employee discounts. For more information, visit mikbenefits.com. Michaels is committed to inclusion and reasonable accommodations in the application process. For accommodation requests, contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Cleveland, OH
#J-18808-Ljbffr
Store - CLEV-STRONGSVILLE, OH. Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.
Responsibilities
Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events. Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity. Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities. Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards. Communicate events with clients and store team members. Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed. Adjust plans and events based on client’s feedback and needs. Create backup or emergency plans to be executed as needed. Ensure client satisfaction for scheduled events. Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.
Customer Experience
Help customers shop, locate products, and provide solutions. Provide fast and friendly check out experience. Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments. Educate customers on Voice of Customer (VOC) survey. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in truck unload, stocking and planogram (POG) processes. Complete merchandise recovery and maintenance. Perform Store in Stock Optimization (SISO) and AD set duties as assigned. Support shrink and safety programs. Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members. Cross trained in Custom Framing selling and production. Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
Preferred Knowledge/Skills/Abilities
Energetic and enthusiastic personality with good communication and interpersonal skills. The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers. Must have excellent people skills and experience working with children and children’s events. Must have strong written, verbal, and nonverbal communication and listening skills. Must have organizational and creative problem-solving skills. Retail and/or customer service experience required.
Physical & Work Environment
Ability to remain standing for long periods; move throughout the store; regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. Work environment includes a public retail store setting; some areas may be climate controlled; some outdoor work if assigned; frame shop contains glass cutter and heat press; shifts may include nights, weekends, and early mornings. If accommodations are required, contact your supervisor to discuss reasonable accommodations.
Additional Information
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels is an Equal Opportunity Employer. We provide benefits for both full-time and part-time Team Members, including health insurance, paid time off, tuition assistance, and employee discounts. For more information, visit mikbenefits.com. Michaels is committed to inclusion and reasonable accommodations in the application process. For accommodation requests, contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Cleveland, OH
#J-18808-Ljbffr