AEROCONTACT
Customer Support & Sales Mgr (Individual Contributor) (H/F) - SAFRAN POWER USA,
AEROCONTACT, Sarasota, Florida, United States, 34243
Join to apply for the
Customer Support & Sales Mgr (Individual Contributor) (H/F) - SAFRAN POWER USA, LLC
role at
AEROCONTACT
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Electrical & Power est l'un des leaders mondiaux des systèmes électriques aéronautiques. La société est un acteur clé dans le domaine de l'électrification des équipements et de la propulsion électrique et hybride. Elle compte 14 000 collaborateurs répartis dans 13 pays.
Mission Overview Summary: In line with Safran Electrical and Power vision, the Customer Support and Services department integrates Safran Power and Ventilation aftermarket directorates into one global team. Based on a common front office, this new organization is responsible of customer support and sales development aiming to increase our services/MRO sales and improve our service level and customer satisfaction. Such new organization will rely on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Customer Support Regional Lead. This role will be responsible for: Customer satisfaction, main point of contact to customers, Sales budget achievement and forecast for Power and Ventilation divisions, Contract and proposal negotiation.
Responsibilities
Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales in Maintenance Repairs Overall and Spares so developing maintenance contracts)
Responsible for the customer base in the designated zone, with the aim of maximizing business opportunities to achieve sales and market share growth
Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operation
Be the voice of the customer: responsible for customer satisfaction as the main point of contact between customers and Safran Power and Ventilation
Propose dedicated recovery plan in the event of customer satisfaction below target
Establishing a complete comprehensive understanding of the customers, their organization and the key individuals within it
Liaising with internal departments with the objective of timely resolving customer issues and queries
Manage a structured, regular customer communication/visit schedule
Actively participate in and contribute to the annual Sales Forecast in its territory
Effectively sell all LPS's MRO capabilities
Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services
Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure
Full responsibility to negotiate with support from senior managers required
Generate customer and market information and feedback to support future sales planning
Propose strategic development of products and/or services that should be launched to develop the sales in its territory
Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales
Have a certain degree of ability in holding technical discussion with the customers
Manage customer visits, customer satisfaction and sales reports
Follow-up customers overdue and manage specific actions to assist keeping regular, predictable attendance required
Other duties may be assigned
Qualifications
Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution and 2 years related experience
In lieu of a degree, a minimum of 5 years' experience in Customer and/or Sales or similar industry
Aerospace and Airline industry experience
Experience in OE or MRO and aftermarket activities
Ability to travel for domestic and overseas business (50%+)
Physical Demands: This position is sitting most of the day with computer and phone work
This position requires access to technologies and hardware subject to U.S. national security based export control requirements. All applicants must be U.S. Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.
All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic data or other legally protected status. Safran Electrical and Power is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: 941-751-7128. We will decide on your request for reasonable accommodation on a case-by-case basis.
#J-18808-Ljbffr
Customer Support & Sales Mgr (Individual Contributor) (H/F) - SAFRAN POWER USA, LLC
role at
AEROCONTACT
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Electrical & Power est l'un des leaders mondiaux des systèmes électriques aéronautiques. La société est un acteur clé dans le domaine de l'électrification des équipements et de la propulsion électrique et hybride. Elle compte 14 000 collaborateurs répartis dans 13 pays.
Mission Overview Summary: In line with Safran Electrical and Power vision, the Customer Support and Services department integrates Safran Power and Ventilation aftermarket directorates into one global team. Based on a common front office, this new organization is responsible of customer support and sales development aiming to increase our services/MRO sales and improve our service level and customer satisfaction. Such new organization will rely on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Customer Support Regional Lead. This role will be responsible for: Customer satisfaction, main point of contact to customers, Sales budget achievement and forecast for Power and Ventilation divisions, Contract and proposal negotiation.
Responsibilities
Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales in Maintenance Repairs Overall and Spares so developing maintenance contracts)
Responsible for the customer base in the designated zone, with the aim of maximizing business opportunities to achieve sales and market share growth
Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operation
Be the voice of the customer: responsible for customer satisfaction as the main point of contact between customers and Safran Power and Ventilation
Propose dedicated recovery plan in the event of customer satisfaction below target
Establishing a complete comprehensive understanding of the customers, their organization and the key individuals within it
Liaising with internal departments with the objective of timely resolving customer issues and queries
Manage a structured, regular customer communication/visit schedule
Actively participate in and contribute to the annual Sales Forecast in its territory
Effectively sell all LPS's MRO capabilities
Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services
Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure
Full responsibility to negotiate with support from senior managers required
Generate customer and market information and feedback to support future sales planning
Propose strategic development of products and/or services that should be launched to develop the sales in its territory
Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales
Have a certain degree of ability in holding technical discussion with the customers
Manage customer visits, customer satisfaction and sales reports
Follow-up customers overdue and manage specific actions to assist keeping regular, predictable attendance required
Other duties may be assigned
Qualifications
Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution and 2 years related experience
In lieu of a degree, a minimum of 5 years' experience in Customer and/or Sales or similar industry
Aerospace and Airline industry experience
Experience in OE or MRO and aftermarket activities
Ability to travel for domestic and overseas business (50%+)
Physical Demands: This position is sitting most of the day with computer and phone work
This position requires access to technologies and hardware subject to U.S. national security based export control requirements. All applicants must be U.S. Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.
All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic data or other legally protected status. Safran Electrical and Power is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: 941-751-7128. We will decide on your request for reasonable accommodation on a case-by-case basis.
#J-18808-Ljbffr