Hankey Group
Account Representative — Las Vegas, NV | On-site
About Western Funding Inc.
Western Funding, a dynamic and fast-growing auto finance company, believes in PEOPLE with the PURPOSE and PASSION to assist our dealer partners throughout North America. Western Funding is a fast growing, specialized consumer finance company and subsidiary of Westlake Financial Services, providing automobile financing to borrowers with limited access to traditional credit.
Job Description What’s the role? We are looking for an Account Representative who can handle inbound and outbound calls while providing excellent service. Our Account Representative assist customers in the early stages of collections, using technology and resources to resolve accounts 30 to 59 days past due.
Our Account Representative is expected to be comfortable in dealing with challenging situations while proactively providing options or solutions to prevent or resolve delinquent accounts.
What is it like being part of our Accounts Team?
The team conducts training to ensure you are equipped with proper knowledge and enough skills to perform the role.
You will be supported and will be encouraged to raise questions to yield good results.
The team prioritizes career progression of their team. We try to promote internally first, before hiring outside the organization.
What you’ll do as our Account Representative?
Manage a queue of accounts within the 30-59 days past due delinquency range to prevent loan losses through progressive collection efforts. Making both inbound and outbound calls throughout the day
Negotiate with customers to create payment solutions based on individual circumstances
Conduct light skip-tracing activity to generate potential leads on customer or collateral
Review and submit accounts for repossession activity based on mitigating factors
Execute collection efforts as directed by the department manager
Actively participate in team and department meetings to improve workflow, collection processes and departmentefficiencies
Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology
Qualifications Qualities we look for in our Account Representative:
You are a High School graduate (diploma required, or equivalent)
You have at least 2 years of experience in unsecured or sub-prime auto finance collections
Must have Excellent communication, negotiation and writing skills
Working knowledge of state and federal laws applicable to collections, including the F.D.C.P.A, T.C.P.A and Robbins-Rosenthal Act.
Must be able to maintain an 8-hour shift Monday-Friday; Flexible schedule required; must be willing to work weekends and overtime.
Capable of effectively operating in a high-pressure, high-volume environment
Goal oriented with a desire for improvement and advancement
Able to communicate and work amicably with diverse teams.
Has knowledge of any of the following tools and software: Daybreak, Basic MS Excel, Basic MS Outlook, Skip Tools; E-collect, 411.com
Benefits What do we offer?
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Employee Loan Assistance
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet
Acknowledgement We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative.
#WFI
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Job Description What’s the role? We are looking for an Account Representative who can handle inbound and outbound calls while providing excellent service. Our Account Representative assist customers in the early stages of collections, using technology and resources to resolve accounts 30 to 59 days past due.
Our Account Representative is expected to be comfortable in dealing with challenging situations while proactively providing options or solutions to prevent or resolve delinquent accounts.
What is it like being part of our Accounts Team?
The team conducts training to ensure you are equipped with proper knowledge and enough skills to perform the role.
You will be supported and will be encouraged to raise questions to yield good results.
The team prioritizes career progression of their team. We try to promote internally first, before hiring outside the organization.
What you’ll do as our Account Representative?
Manage a queue of accounts within the 30-59 days past due delinquency range to prevent loan losses through progressive collection efforts. Making both inbound and outbound calls throughout the day
Negotiate with customers to create payment solutions based on individual circumstances
Conduct light skip-tracing activity to generate potential leads on customer or collateral
Review and submit accounts for repossession activity based on mitigating factors
Execute collection efforts as directed by the department manager
Actively participate in team and department meetings to improve workflow, collection processes and departmentefficiencies
Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology
Qualifications Qualities we look for in our Account Representative:
You are a High School graduate (diploma required, or equivalent)
You have at least 2 years of experience in unsecured or sub-prime auto finance collections
Must have Excellent communication, negotiation and writing skills
Working knowledge of state and federal laws applicable to collections, including the F.D.C.P.A, T.C.P.A and Robbins-Rosenthal Act.
Must be able to maintain an 8-hour shift Monday-Friday; Flexible schedule required; must be willing to work weekends and overtime.
Capable of effectively operating in a high-pressure, high-volume environment
Goal oriented with a desire for improvement and advancement
Able to communicate and work amicably with diverse teams.
Has knowledge of any of the following tools and software: Daybreak, Basic MS Excel, Basic MS Outlook, Skip Tools; E-collect, 411.com
Benefits What do we offer?
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Employee Loan Assistance
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet
Acknowledgement We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative.
#WFI
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr