The Wright Legal Group, LLC
Our law office is growing fast, and we’re searching for a full-time legal intake specialist to help us succeed! You’ll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening and surveying for potential cases, and helping our lawyers manage their meetings. If the thought of coming to work every day and making a positive impact on clients’ lives excites you, start your application today!
Responsibilities:
Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate
Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files
Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing and copying, and transcribing notes to make sure all processes run smoothly
Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team in order to help grow our prospective client base
Other Duties Include:
Greeting clients and visitors and answering visitor inquiries
Answering and routing incoming calls on a multi-line telephone system
Scheduling and routing clients
Maintaining and scheduling conference rooms
Maintaining the waiting area, lobby, or other public areas
Serving water, coffee, or tea to guests
Ordering supplies
Scanning, photocopying, faxing, and filing documents
Collecting, delivering, and routing mail and hand-delivered packages
Verifying employee identification and issuing visitor passes
Qualifications:
CRM and case management software experience a plus
Possesses outstanding communication skills and sense of empathy
Sales or customer service experience highly valued
Skilled with Microsoft Office, especially Microsoft Excel
Solid data entry, spreadsheet management, and computer skills
Compensation: $11 - $16 hourly
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Responsibilities:
Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate
Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files
Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing and copying, and transcribing notes to make sure all processes run smoothly
Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team in order to help grow our prospective client base
Other Duties Include:
Greeting clients and visitors and answering visitor inquiries
Answering and routing incoming calls on a multi-line telephone system
Scheduling and routing clients
Maintaining and scheduling conference rooms
Maintaining the waiting area, lobby, or other public areas
Serving water, coffee, or tea to guests
Ordering supplies
Scanning, photocopying, faxing, and filing documents
Collecting, delivering, and routing mail and hand-delivered packages
Verifying employee identification and issuing visitor passes
Qualifications:
CRM and case management software experience a plus
Possesses outstanding communication skills and sense of empathy
Sales or customer service experience highly valued
Skilled with Microsoft Office, especially Microsoft Excel
Solid data entry, spreadsheet management, and computer skills
Compensation: $11 - $16 hourly
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