FAMILY SERVICE AGENCY OF SAN FRANCISCO
Case Manager
FAMILY SERVICE AGENCY OF SAN FRANCISCO, California, Missouri, United States, 65018
Overview
Case Manager Support Services Senior Division Agency Overview Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career. Program and Division Description Felton’s Senior Division specializes in a full continuum of mental health services for older adults in outpatient clinics, the community, and supportive housing sites, as well as programs in employment training, economic security, case management, advocacy, and social connection and inclusion. 1633 Valencia is a brand-new permanent supportive housing site for formerly homeless older adults in the Mission Neighborhood. Our program will provide welcoming, culturally congruent, and trauma-informed services to formerly homeless, income-eligible older adults aged 55+ residing at 1633 Valencia Street in San Francisco. Tenants are referred through the Department of Homelessness and Supportive Housing’s Coordinated Entry and Housing Ladder programs. The Support Services team offers comprehensive case management focused on community building, housing retention and stability, connecting residents with community resources, benefits advocacy, health and wellness services, and social programming. Staff work closely with the Mercy Housing property management team, conduct wellness checks, resolve housing issues, and engage tenants in social groups and community building, while promoting a harm reduction approach and ensuring services are delivered equitably and inclusively in alignment with Felton’s mission. Job Description Under the supervision of the Program Manager, this position participates in a team serving tenants of 1633 Valencia Apartments. The Case Manager works directly with the interdisciplinary clinical team to reach out and engage all residents, assess their needs upon move-in and throughout their residency, and connect residents to those services, working to overcome obstacles with the resident and their care team. The Case Manager will connect tenants to services including: benefits, entitlements, vocational or educational resources, mental health, medical, and substance use services, and any other appropriate resources, as needed. This person will also provide support to individuals in learning independent living skills, communication skills, social skills, and other necessary skills to support independence, maintain housing stability, and promote mental health recovery. The Case Manager will document all client encounters on time, using appropriate documentation procedures in the One System and Circe. This person will also bring expertise regarding the specific needs of older adults and those entering housing from homelessness, as well as connections to community resources, recreational opportunities, and other connections to necessary services. Minimum Requirements and Qualifications Passion for working with older adults who may be isolated, have mental health issues, have cognitive impairments, substance abuse issues, or other needs that are not being met Demonstrated outreach, community building, and case management experience Bilingual in Spanish is strongly preferred Familiar with and/or ability to provide targeted case management services and mental health-focused skills-building services Previous work experience in social services or related field; working knowledge of social service resources in San Francisco for older adults preferred Previous experience leading activities and groups preferred Driver’s license preferred Demonstrated computer skills in word processing (i.e., Microsoft Word, Excel) and ability to learn electronic charting Strong skills in working independently and as a team member Strong organizational, communication, and interpersonal skills Ability to follow instructions and work under the direction of others Time management skills and the ability to prioritize projects and follow through Problem-solving skills: able to discern when to consult, when to make independent decisions, and able to offer suggestions for solutions Openness to learn, consulting, and receiving constructive feedback Ability to be a team player with a welcoming attitude Available to work business hours, Monday through Friday, onsite Additional Information: Reports to: Program Manager Job Type: Full-time Work Schedule: Onsite FLSA Status: Exempt Salary Range: $65,000 - $75,000 Annually (DOE) Applying Instruction: Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “jobs@felton.org”. IMP NOTE: Job responsibilities are subject to change according to program requirements.
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Case Manager Support Services Senior Division Agency Overview Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career. Program and Division Description Felton’s Senior Division specializes in a full continuum of mental health services for older adults in outpatient clinics, the community, and supportive housing sites, as well as programs in employment training, economic security, case management, advocacy, and social connection and inclusion. 1633 Valencia is a brand-new permanent supportive housing site for formerly homeless older adults in the Mission Neighborhood. Our program will provide welcoming, culturally congruent, and trauma-informed services to formerly homeless, income-eligible older adults aged 55+ residing at 1633 Valencia Street in San Francisco. Tenants are referred through the Department of Homelessness and Supportive Housing’s Coordinated Entry and Housing Ladder programs. The Support Services team offers comprehensive case management focused on community building, housing retention and stability, connecting residents with community resources, benefits advocacy, health and wellness services, and social programming. Staff work closely with the Mercy Housing property management team, conduct wellness checks, resolve housing issues, and engage tenants in social groups and community building, while promoting a harm reduction approach and ensuring services are delivered equitably and inclusively in alignment with Felton’s mission. Job Description Under the supervision of the Program Manager, this position participates in a team serving tenants of 1633 Valencia Apartments. The Case Manager works directly with the interdisciplinary clinical team to reach out and engage all residents, assess their needs upon move-in and throughout their residency, and connect residents to those services, working to overcome obstacles with the resident and their care team. The Case Manager will connect tenants to services including: benefits, entitlements, vocational or educational resources, mental health, medical, and substance use services, and any other appropriate resources, as needed. This person will also provide support to individuals in learning independent living skills, communication skills, social skills, and other necessary skills to support independence, maintain housing stability, and promote mental health recovery. The Case Manager will document all client encounters on time, using appropriate documentation procedures in the One System and Circe. This person will also bring expertise regarding the specific needs of older adults and those entering housing from homelessness, as well as connections to community resources, recreational opportunities, and other connections to necessary services. Minimum Requirements and Qualifications Passion for working with older adults who may be isolated, have mental health issues, have cognitive impairments, substance abuse issues, or other needs that are not being met Demonstrated outreach, community building, and case management experience Bilingual in Spanish is strongly preferred Familiar with and/or ability to provide targeted case management services and mental health-focused skills-building services Previous work experience in social services or related field; working knowledge of social service resources in San Francisco for older adults preferred Previous experience leading activities and groups preferred Driver’s license preferred Demonstrated computer skills in word processing (i.e., Microsoft Word, Excel) and ability to learn electronic charting Strong skills in working independently and as a team member Strong organizational, communication, and interpersonal skills Ability to follow instructions and work under the direction of others Time management skills and the ability to prioritize projects and follow through Problem-solving skills: able to discern when to consult, when to make independent decisions, and able to offer suggestions for solutions Openness to learn, consulting, and receiving constructive feedback Ability to be a team player with a welcoming attitude Available to work business hours, Monday through Friday, onsite Additional Information: Reports to: Program Manager Job Type: Full-time Work Schedule: Onsite FLSA Status: Exempt Salary Range: $65,000 - $75,000 Annually (DOE) Applying Instruction: Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “jobs@felton.org”. IMP NOTE: Job responsibilities are subject to change according to program requirements.
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