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Revo Health

Clinical Care Coordinator - Twin Cities Orthopedics

Revo Health, Madison, Wisconsin, United States

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Clinical Care Coordinator - Twin Cities Orthopedics

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Revo Health

The Clinical Care Coordinator performs a variety of patient care and administrative responsibilities to support patients and providers. Experience with Electromyography (EMG) procedures or certification in EMG is highly desirable.

This is a full-time position working M-F between 7:00 am – 5:00 pm out of our Stillwater, Woodbury, and Hudson locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions

Prepare, stock, and clean exam room

Room patients, obtain medical history and prepare for exam

Maintain an efficient, organized clinical flow

Assist with documentation of patient data into electronic health records system

Prep for injections, change dressings, apply durable medical equipment, and remove sutures/staples under provider direction

Application and removal of casts and splints

Ensure coding requirements are followed during entry of patient information

Provide patient educational materials

Assist with collection and processing of specimens

Act as a prescribing delegate to enter medical orders under direct supervision of provider

Assist providers in procedure room with injections and minor procedures

Assist with medical supply inventory and ordering

Screen patient calls and respond to patient in a timely manner

Document all phone messages in the patient’s electronic chart

Provide communication and liaison between providers and patients

Schedule patient appointments, surgeries, and diagnostic tests

Obtain referral and/or authorization requirements per insurance guidelines

Provide follow up to patient inquiries, contacting provider as necessary

Process mail and correspondence

Coordinate the transmission and acquisition of patient records

Maintain Physician schedule, communicating changes appropriately

Able to support multiple specialties

Any and all other duties as assigned

Education and Experience Requirements

High School diploma/GED or equivalent required

Certified Medical Assistant (CMA), Certified Athletic Trainer (AT-C), or Certified Nursing Assistant (CNA); or equivalent experience preferred

Understanding of medical terminology, anatomy, and physiology strongly preferred

Knowledge of diagnostic procedures, pharmacology, and treatment assessments preferred

Administrative or medical office experience preferred

Transcription experience required, where applicable

Customer service experience

Benefits & Compensation

Starting pay will vary based on education, skills, and experience.

A $1,500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment.

We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts.

Essential Requirements

Complete the Certified Provider Order Entry (CPOE) upon hire if necessary

Comply with company policies, procedures, practices and business ethics guidelines

Complete job required training

Comply with all applicable laws and regulations

Demonstrate prompt and reliable attendance

Travel independently throughout the clinic; frequent bending, lifting, standing, stooping or sitting for long periods of time may be required

Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines

Communicate and interact in a respectful and professional manner

Prioritize workload while being flexible to meet daily operations expectations

Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

Understand and execute a variety of instructions

Effectively operate equipment and communicate on and operate the phone system

Work independently with minimal supervision

Travel to other work locations, if required

Performance Expectations – I-Health’s Core Values

Integrity - Do the right thing and take responsibility for what you do and say

Service - Consistently contribute to deliver an exceptional experience

Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations

Innovation - Identify progressive solutions that improve service, teamwork, efficiency, or effectiveness

Teamwork - Be a part of the whole; support each other positively

Environmental Conditions

Clinic/office/surgery center setting

Equal Opportunity

Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the ADA.

We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

This position description will be reviewed periodically as duties and responsibilities change with business necessity.

Referrals increase your chances of interviewing at Revo Health by 2x.

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