Nicklaus Children's Health System
Registrar Patient Access - Palm Beach Gardens (Per Diem)
Nicklaus Children's Health System, Florida, New York, United States
Patient Access Representative III - Insurance Verification
Job Summary
Greets patients and families in person or by telephone. Obtains demographic, payer, financial, medical information, and identification to schedule or register the patient for services. Obtains authorization and collects payments when required.
Responsibilities
Greets patients and families respectfully and empathetically, responding to questions and keeping open communication lines.
Complies with HIPAA and EMTALA regulations.
Interviews patients/families to obtain demographic, payer, financial/medical information, and identification to schedule, pre‑register, register, or check‑in patients.
Collects payments and provides receipts.
Verifies third‑party payer information via web or telephone.
Obtains and documents appropriate authorization for hospital services via web or fax, following up until authorization is obtained.
Documents all activities in the Collection Notes file.
Obtains all necessary consents and advanced directives, assisting in completing Living Will when appropriate.
Secures patient ID bracelet, ensures accuracy, obtains validation from patient and/or legal guardian.
Directs families to the appropriate location in the facility by phone, text, email, and/or in person.
Verifies patients are accompanied by a legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for non‑emergent visits.
Notifies patient/family of deductibles, co‑payments, deposits required for registration, and advises/requests payments for out‑of‑pocket expenses.
Notifies management of any insurance/financial discrepancies for approval.
Communicates with appropriate departments if any issues/questions arise to accommodate any special needs.
Obtains and validates prescriptions and clinical documents when appropriate.
Places and monitors patients arriving for outpatient services using the patient tracking system.
Corrects any registration errors using the QA system.
Scans all documents to the appropriate folder in the PEDS system.
Schedules hospital services as appropriate.
Triages incoming facility inquiries and routes appropriately.
Secures adult exemptions for outpatient procedures when necessary.
Identifies duplicate financial and medical record numbers and handles as appropriate.
Performs down‑time manual registration as needed.
Qualifications
1 year of customer service experience.
High school education or equivalent preferred.
1 year of healthcare environment preferred.
Fluent in Spanish strongly preferred.
Able to communicate effectively in English verbally and in writing.
Basic proficiency in Microsoft Office including Word, Excel and Outlook.
Able to accurately enter and interpret data.
Able to adapt and react calmly under stressful conditions.
Able to serve customers with courtesy and respect.
Able to learn and use system‑wide hospital application(s).
Able to maintain confidentiality of sensitive information.
Ability to follow complex written or verbal instructions to solve problems.
Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.
Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
Able to take and respond to on‑call shift or shifts as assigned on weekdays, weekends, and holidays.
Job Details Department: PALM BEACH GARDENS OP‑PAT ACC‑2100‑571905 Job Status: Pool Location: Palm Beach Gardens, FL
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Responsibilities
Greets patients and families respectfully and empathetically, responding to questions and keeping open communication lines.
Complies with HIPAA and EMTALA regulations.
Interviews patients/families to obtain demographic, payer, financial/medical information, and identification to schedule, pre‑register, register, or check‑in patients.
Collects payments and provides receipts.
Verifies third‑party payer information via web or telephone.
Obtains and documents appropriate authorization for hospital services via web or fax, following up until authorization is obtained.
Documents all activities in the Collection Notes file.
Obtains all necessary consents and advanced directives, assisting in completing Living Will when appropriate.
Secures patient ID bracelet, ensures accuracy, obtains validation from patient and/or legal guardian.
Directs families to the appropriate location in the facility by phone, text, email, and/or in person.
Verifies patients are accompanied by a legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for non‑emergent visits.
Notifies patient/family of deductibles, co‑payments, deposits required for registration, and advises/requests payments for out‑of‑pocket expenses.
Notifies management of any insurance/financial discrepancies for approval.
Communicates with appropriate departments if any issues/questions arise to accommodate any special needs.
Obtains and validates prescriptions and clinical documents when appropriate.
Places and monitors patients arriving for outpatient services using the patient tracking system.
Corrects any registration errors using the QA system.
Scans all documents to the appropriate folder in the PEDS system.
Schedules hospital services as appropriate.
Triages incoming facility inquiries and routes appropriately.
Secures adult exemptions for outpatient procedures when necessary.
Identifies duplicate financial and medical record numbers and handles as appropriate.
Performs down‑time manual registration as needed.
Qualifications
1 year of customer service experience.
High school education or equivalent preferred.
1 year of healthcare environment preferred.
Fluent in Spanish strongly preferred.
Able to communicate effectively in English verbally and in writing.
Basic proficiency in Microsoft Office including Word, Excel and Outlook.
Able to accurately enter and interpret data.
Able to adapt and react calmly under stressful conditions.
Able to serve customers with courtesy and respect.
Able to learn and use system‑wide hospital application(s).
Able to maintain confidentiality of sensitive information.
Ability to follow complex written or verbal instructions to solve problems.
Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.
Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
Able to take and respond to on‑call shift or shifts as assigned on weekdays, weekends, and holidays.
Job Details Department: PALM BEACH GARDENS OP‑PAT ACC‑2100‑571905 Job Status: Pool Location: Palm Beach Gardens, FL
#J-18808-Ljbffr