Ensemble Health Partners
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Manager Patient Access
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Ensemble Health Partners Thank you for considering a career at Ensemble Health Partners. Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position is an on-site role, and candidates must be able to work on-site at the hospital The Manager of Patient Access
is responsible for planning, developing, organizing, and managing the Patient Access department and for the performance and effectiveness of these department(s). The Manager will coach and develop staff performing these functions and implement short and long-term plans to improve customer service and collect quality information. As a subject matter expert, this person provides leadership and contributes to the revenue cycle and organizational goals and is responsible for meeting the mission and goals of Ensemble Health Partners, as well as regulatory compliance requirements. The Manager of Patient Access will work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market. Job Responsibilities: Directly manage operations for the admitting, registration, and financial services departments at acute care locations. Admitting staff assign accurate MRNs, perform medical necessity/compliance checks, provide patient instructions, collect insurance information, process physician orders, and deliver excellent customer service. Manage Financial Service Representatives and ensure proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately, and logs are completed as requested by oversight departments. Develops and manages departmental staffing; prepares monthly reports; establishes departmental goals to optimize performance and improve operations, increasing customer satisfaction and meeting financial goals. Coordinate employee work schedules for adequate daily staffing. Collects, interprets and communicates performance data using various tools and systems; uses data to make decisions to achieve performance goals. Works with internal and external customers and with ancillary departments to achieve revenue cycle goals. Assists in the development of dyad-reporting for patient access staff. Provides training, education, goal-setting, and performance interventions as necessary to ensure adequate performance. Performs other duties as assigned. Employment Qualifications: Certified Revenue Cycle Representative (CRCR) certification Certified Healthcare Access Manager (CHAM) certification Preferred Education: Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration Experience We Love: Minimum 2–3 years of management experience in healthcare Patient Access experience with managed care/insurance or call center preferred Experience with Microsoft required Ability to balance numerous priorities with strong prioritization skills Ability to understand and master numerous computer applications and collaborate with IT to meet departmental needs Join An Award-winning Company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 HFMA MAP Awards for High Performance in Revenue Cycle 2019-2024 Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Insights Revenue Cycle Awards (2020, 2022-2023) Energage Top Workplaces USA 2022-2024 Fortune Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – Comprehensive benefits package to support physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs. Our Culture – A collaborative, growth-oriented, innovative environment that puts people first. Growth – Investment in professional development with opportunities for certification and tuition reimbursement. Recognition – Quarterly and annual incentive programs for performance. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable laws. Ensemble Health Partners also prohibits harassment. Reasonable accommodations are provided to qualified individuals with disabilities; contact TA@ensemblehp.com for accommodation in the application process. This posting addresses state-specific requirements to provide pay transparency. Compensation decisions consider many factors, including geographic location, knowledge, skills, experience, education, and internal equity. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. EEOC – Know Your Rights • FMLA Rights – English • La FMLA Español • E-Verify Participating Employer (English and Spanish)
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Manager Patient Access
role at
Ensemble Health Partners Thank you for considering a career at Ensemble Health Partners. Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position is an on-site role, and candidates must be able to work on-site at the hospital The Manager of Patient Access
is responsible for planning, developing, organizing, and managing the Patient Access department and for the performance and effectiveness of these department(s). The Manager will coach and develop staff performing these functions and implement short and long-term plans to improve customer service and collect quality information. As a subject matter expert, this person provides leadership and contributes to the revenue cycle and organizational goals and is responsible for meeting the mission and goals of Ensemble Health Partners, as well as regulatory compliance requirements. The Manager of Patient Access will work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market. Job Responsibilities: Directly manage operations for the admitting, registration, and financial services departments at acute care locations. Admitting staff assign accurate MRNs, perform medical necessity/compliance checks, provide patient instructions, collect insurance information, process physician orders, and deliver excellent customer service. Manage Financial Service Representatives and ensure proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately, and logs are completed as requested by oversight departments. Develops and manages departmental staffing; prepares monthly reports; establishes departmental goals to optimize performance and improve operations, increasing customer satisfaction and meeting financial goals. Coordinate employee work schedules for adequate daily staffing. Collects, interprets and communicates performance data using various tools and systems; uses data to make decisions to achieve performance goals. Works with internal and external customers and with ancillary departments to achieve revenue cycle goals. Assists in the development of dyad-reporting for patient access staff. Provides training, education, goal-setting, and performance interventions as necessary to ensure adequate performance. Performs other duties as assigned. Employment Qualifications: Certified Revenue Cycle Representative (CRCR) certification Certified Healthcare Access Manager (CHAM) certification Preferred Education: Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration Experience We Love: Minimum 2–3 years of management experience in healthcare Patient Access experience with managed care/insurance or call center preferred Experience with Microsoft required Ability to balance numerous priorities with strong prioritization skills Ability to understand and master numerous computer applications and collaborate with IT to meet departmental needs Join An Award-winning Company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 HFMA MAP Awards for High Performance in Revenue Cycle 2019-2024 Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Insights Revenue Cycle Awards (2020, 2022-2023) Energage Top Workplaces USA 2022-2024 Fortune Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – Comprehensive benefits package to support physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs. Our Culture – A collaborative, growth-oriented, innovative environment that puts people first. Growth – Investment in professional development with opportunities for certification and tuition reimbursement. Recognition – Quarterly and annual incentive programs for performance. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable laws. Ensemble Health Partners also prohibits harassment. Reasonable accommodations are provided to qualified individuals with disabilities; contact TA@ensemblehp.com for accommodation in the application process. This posting addresses state-specific requirements to provide pay transparency. Compensation decisions consider many factors, including geographic location, knowledge, skills, experience, education, and internal equity. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. EEOC – Know Your Rights • FMLA Rights – English • La FMLA Español • E-Verify Participating Employer (English and Spanish)
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