MITCHELL COUNTY REGIONAL MEDICAL FOUNDATION
Clinic Patient Service Representative - Riceville Clinic - Part Time
MITCHELL COUNTY REGIONAL MEDICAL FOUNDATION, Riceville, Iowa, United States, 50466
Clinic Patient Service Representative – Riceville Clinic – Part Time
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Clinic Patient Service Representative – Riceville Clinic – Part Time
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MITCHELL COUNTY REGIONAL MEDICAL FOUNDATION
About the Job The Patient Service Representative (PSR) greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. The PSR manages front‑desk responsibilities, including maintaining patient flow, scheduling appointments, handling phone calls (which may involve entering information into the medical record), validating insurance eligibility, entering demographics and other pertinent data into clinic and hospital patient accounting systems, and collecting time‑of‑service payments or past‑due balances at the time of appointment. The PSR serves as a liaison between patients and billing when patients have questions about their bills. The PSR also maintains MCRHC’s medical records, assembling paper charts, analyzing and abstracting patient records, handling release of information requests, processing incomplete records per policy, pulling and prepping paper charts for upcoming appointments, filing records, and managing records for phone calls, prescription refill requests, and clinical correspondence.
Shift 28 hours per week (0.7 FTE)
Hours Monday, Tuesday, Thursday, and Friday: 7:30 am – 12:15 pm Wednesday: 7:30 am – 4:15 pm
Pay $16.50, increasing with experience.
Qualifications
High school diploma or equivalent; knowledge of medical terminology preferred.
Obtain BLS Certification within 60 days of hire.
Obtain Mandatory Reporter certification for both Dependent and Child within 6 months of hire.
Experience
Six months of office or customer service experience required, preferably in a medical office setting, or completion of an Administrative Assistant Diploma.
Computer experience preferred.
Special Skills and Competencies
Typing speed of 35 words per minute preferred.
Ability to maintain a high degree of confidentiality.
Ability to perform multiple tasks simultaneously.
Strong interpersonal skills; ability to interact diplomatically and maintain a professional demeanor with physicians, the public, and hospital staff at all times.
Ability to discuss personal and financial matters with patients and families.
Who We Are Mitchell County Regional Health Center is located in Osage, Iowa within Mitchell County (population ≈ 10,600). MCRHC is a 25‑bed critical access hospital, including a Level 4 Trauma Center Emergency Room that sees 3,200 visits annually. The Surgical Services department performs over 1,300 procedures annually, including specialties such as General Surgery, Orthopedics, ENT, Urology, Ophthalmology, Pain Management, and Podiatry. Come practice in a family‑oriented, patient‑focused organization where your skills and knowledge are appreciated and valued.
Legal Items
Reference Checks – Pre‑Offer
Post‑Offer drug screen required.
Background Check – Post‑Offer Acceptance
Pre‑Employment Screening – Post‑Offer Acceptance
MCRHC is an equal‑opportunity employer.
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Clinic Patient Service Representative – Riceville Clinic – Part Time
role at
MITCHELL COUNTY REGIONAL MEDICAL FOUNDATION
About the Job The Patient Service Representative (PSR) greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. The PSR manages front‑desk responsibilities, including maintaining patient flow, scheduling appointments, handling phone calls (which may involve entering information into the medical record), validating insurance eligibility, entering demographics and other pertinent data into clinic and hospital patient accounting systems, and collecting time‑of‑service payments or past‑due balances at the time of appointment. The PSR serves as a liaison between patients and billing when patients have questions about their bills. The PSR also maintains MCRHC’s medical records, assembling paper charts, analyzing and abstracting patient records, handling release of information requests, processing incomplete records per policy, pulling and prepping paper charts for upcoming appointments, filing records, and managing records for phone calls, prescription refill requests, and clinical correspondence.
Shift 28 hours per week (0.7 FTE)
Hours Monday, Tuesday, Thursday, and Friday: 7:30 am – 12:15 pm Wednesday: 7:30 am – 4:15 pm
Pay $16.50, increasing with experience.
Qualifications
High school diploma or equivalent; knowledge of medical terminology preferred.
Obtain BLS Certification within 60 days of hire.
Obtain Mandatory Reporter certification for both Dependent and Child within 6 months of hire.
Experience
Six months of office or customer service experience required, preferably in a medical office setting, or completion of an Administrative Assistant Diploma.
Computer experience preferred.
Special Skills and Competencies
Typing speed of 35 words per minute preferred.
Ability to maintain a high degree of confidentiality.
Ability to perform multiple tasks simultaneously.
Strong interpersonal skills; ability to interact diplomatically and maintain a professional demeanor with physicians, the public, and hospital staff at all times.
Ability to discuss personal and financial matters with patients and families.
Who We Are Mitchell County Regional Health Center is located in Osage, Iowa within Mitchell County (population ≈ 10,600). MCRHC is a 25‑bed critical access hospital, including a Level 4 Trauma Center Emergency Room that sees 3,200 visits annually. The Surgical Services department performs over 1,300 procedures annually, including specialties such as General Surgery, Orthopedics, ENT, Urology, Ophthalmology, Pain Management, and Podiatry. Come practice in a family‑oriented, patient‑focused organization where your skills and knowledge are appreciated and valued.
Legal Items
Reference Checks – Pre‑Offer
Post‑Offer drug screen required.
Background Check – Post‑Offer Acceptance
Pre‑Employment Screening – Post‑Offer Acceptance
MCRHC is an equal‑opportunity employer.
#J-18808-Ljbffr