Association for Individual Development
Case Manager- QMHP Crisis Care Counselor Mobile (54231)
Association for Individual Development, Highland, Illinois, United States, 62249
Case Manager- QMHP Crisis Care Counselor Mobile (54231)
Sign on Bonus: $1,000
The Association for Individual Development (AID) is a non‑profit organization whose mission is to empower people with physical, developmental, intellectual, and mental health challenges; those who have suffered trauma; and those at risk, to enjoy lives of dignity and purpose. We are looking for a
Case Manager- Qualified Mental Health Professional Crisis Care Counselor Mobile
who demonstrates this mission and wants to work for an organization that makes a difference in the community.
Schedule – Specific Hours:
Wed, Thurs, Sun, & Every other Friday. 6am‑6pm
Responsibilities
Providing crisis intervention, de‑escalation, emotional support and suicide risk assessment to callers in crisis via phone through AID’s 24/7 crisis line.
Managing and assessing incoming Mobile Crisis referrals from 988, local police departments, and other community services via phone through AID’s 24/7 crisis line.
Providing in‑person Mobile Crisis Response with a recovery support specialist anywhere in Kendall and Southern Kane County when a person is experiencing a mental health crisis that cannot be de‑escalated over the phone.
Completing in‑person assessments to determine suicide risk, level of care need, and access to support. Working with the person in crisis and their collaterals to complete a safety plan.
Collaborating with a team of service providers within AID and throughout the social service community to ensure that all client needs are being met to promote and maintain community stabilization.
Maintaining documentation required for crisis intervention services provided on the phone and in the community.
Assisting with providing supervision to MHP staff and Recovery Support Specialists when providing crisis intervention in the community and signing off on assessments.
Attending to scheduled work hours and being flexible to meet client and program needs, as assigned by Program Manager or Director. Responding to calls from shift start to shift end, and providing Crisis Line Coverage when not providing mobile response.
Providing effective individual crisis counseling and crisis intervention assessments.
Consulting with family members, case managers, previous and existing service providers, and other outside resources as appropriate. Using intervention tactics to reduce symptomology.
Providing independent program coverage when scheduled or in emergency situations.
Completing clinical assessments that meet the requirements of program funders and applicable administrative rules.
Providing effective telephone counseling service through active and empathetic listening and motivational interviewing.
Completing required documentation on a timely basis – billing within the next two shifts, and prior to program billing deadlines. Completing MCRT daily logs, dispatch logs, 988 follow‑up and iCarol contact logs before the end of the working shifts.
Attending clinical supervision at least once per month as assigned by program manager/s and director.
Meeting monthly predetermined productivity standards when applicable.
Completing all necessary assessments including crisis intervention and suicide assessment and required documentation, including billing notes, in accordance with Rule 132 standards.
Developing and implementing crisis safety plans and resource follow‑up in collaboration with the client, other providers, and other parties as identified by the client, following the standards of Rule 132, payers, and accreditation bodies.
Providing case management follow‑up for clients to support linkage to services.
Maintaining records of individuals served on the MCR‑T in accordance with Rule 132, payers, and accreditation bodies. Assisting MCR‑T Lead in conducting regular quality assurance of MCR‑T records.
Maintaining open and effective communication with agency and provider staff, family, and others in response to client’s identified needs, and client assistance/service needs.
Using Cx360, having a working knowledge of opening clients to programming, ensuring client profile is completed, attaching necessary paperwork (IM‑CAT, CSSR, consents/releases and safety plans) and uploading encounters and notes.
Using crisis line documentation service, working knowledge of submitting documentation, finding frequent callers, and submitting sunshine documentation.
Recognizing emergency situations and taking appropriate action. Contacting Manager and Director per procedure, and completing necessary paperwork correctly (incident reports, petitions, case notes).
Participating in training and development opportunities as assigned.
Promoting awareness of mental health, both internally and externally.
Adhering to all Program 590 guidelines and expectations as outlined by the 590 Mobile Crisis Response Grant and IDPH Department of Mental Health.
Benefits
$1,000 sign‑on bonus for full‑time employees.
21 days of paid time off plus 10 paid holidays.
Paid training.
Tuition reimbursement.
Benefits including medical, dental, vision, life, STD, LTD, critical illness and accident insurance.
401(k) with a 3.5% company contribution after one year.
What will you bring to the table? Education Master’s degree in a human services field (QMHP) required. At least one year experience working with individuals with mental illness. Knowledge of the DSM V‑TR or most current edition & Rule 132. Bilingual (Spanish) preferred.
Experience At least 1 year of experience in behavioral health preferred.
Physical Position requires ability to communicate in‑person, telephone, and in group settings. Requires frequent standing; walking, navigation of stairs on a regular basis; ability to provide services in clients’ homes and in the community. Ability to drive and work overnight is required.
Equipment Position operates in a professional office environment and off‑site in various community settings. Role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets.
Additional Requirements
Flexibility to work evening/overnight/weekend/rotating holidays.
Ability to work rotating on‑call shifts.
Cover non‑scheduled shifts as needed.
Reliable means of transportation to and from work.
Maintain automobile liability insurance as defined by AID’s personnel policies.
Maintain valid Illinois driver’s license.
Drive self and clients in an agency or personal vehicle.
Ability to work with diverse populations, demonstrating cultural competency and community awareness.
May be required to work multiple locations.
Complete training as required within 30 days of hire, including first aid, CPR, non‑violent crisis intervention training, CEUs, and other relevant training sessions assigned by manager.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Non‑profit Organizations
If we seem like a good fit, consider joining our growing team of compassionate, hardworking, and caring individuals and start your path toward a fulfilling career that you can be proud to work.
#J-18808-Ljbffr
The Association for Individual Development (AID) is a non‑profit organization whose mission is to empower people with physical, developmental, intellectual, and mental health challenges; those who have suffered trauma; and those at risk, to enjoy lives of dignity and purpose. We are looking for a
Case Manager- Qualified Mental Health Professional Crisis Care Counselor Mobile
who demonstrates this mission and wants to work for an organization that makes a difference in the community.
Schedule – Specific Hours:
Wed, Thurs, Sun, & Every other Friday. 6am‑6pm
Responsibilities
Providing crisis intervention, de‑escalation, emotional support and suicide risk assessment to callers in crisis via phone through AID’s 24/7 crisis line.
Managing and assessing incoming Mobile Crisis referrals from 988, local police departments, and other community services via phone through AID’s 24/7 crisis line.
Providing in‑person Mobile Crisis Response with a recovery support specialist anywhere in Kendall and Southern Kane County when a person is experiencing a mental health crisis that cannot be de‑escalated over the phone.
Completing in‑person assessments to determine suicide risk, level of care need, and access to support. Working with the person in crisis and their collaterals to complete a safety plan.
Collaborating with a team of service providers within AID and throughout the social service community to ensure that all client needs are being met to promote and maintain community stabilization.
Maintaining documentation required for crisis intervention services provided on the phone and in the community.
Assisting with providing supervision to MHP staff and Recovery Support Specialists when providing crisis intervention in the community and signing off on assessments.
Attending to scheduled work hours and being flexible to meet client and program needs, as assigned by Program Manager or Director. Responding to calls from shift start to shift end, and providing Crisis Line Coverage when not providing mobile response.
Providing effective individual crisis counseling and crisis intervention assessments.
Consulting with family members, case managers, previous and existing service providers, and other outside resources as appropriate. Using intervention tactics to reduce symptomology.
Providing independent program coverage when scheduled or in emergency situations.
Completing clinical assessments that meet the requirements of program funders and applicable administrative rules.
Providing effective telephone counseling service through active and empathetic listening and motivational interviewing.
Completing required documentation on a timely basis – billing within the next two shifts, and prior to program billing deadlines. Completing MCRT daily logs, dispatch logs, 988 follow‑up and iCarol contact logs before the end of the working shifts.
Attending clinical supervision at least once per month as assigned by program manager/s and director.
Meeting monthly predetermined productivity standards when applicable.
Completing all necessary assessments including crisis intervention and suicide assessment and required documentation, including billing notes, in accordance with Rule 132 standards.
Developing and implementing crisis safety plans and resource follow‑up in collaboration with the client, other providers, and other parties as identified by the client, following the standards of Rule 132, payers, and accreditation bodies.
Providing case management follow‑up for clients to support linkage to services.
Maintaining records of individuals served on the MCR‑T in accordance with Rule 132, payers, and accreditation bodies. Assisting MCR‑T Lead in conducting regular quality assurance of MCR‑T records.
Maintaining open and effective communication with agency and provider staff, family, and others in response to client’s identified needs, and client assistance/service needs.
Using Cx360, having a working knowledge of opening clients to programming, ensuring client profile is completed, attaching necessary paperwork (IM‑CAT, CSSR, consents/releases and safety plans) and uploading encounters and notes.
Using crisis line documentation service, working knowledge of submitting documentation, finding frequent callers, and submitting sunshine documentation.
Recognizing emergency situations and taking appropriate action. Contacting Manager and Director per procedure, and completing necessary paperwork correctly (incident reports, petitions, case notes).
Participating in training and development opportunities as assigned.
Promoting awareness of mental health, both internally and externally.
Adhering to all Program 590 guidelines and expectations as outlined by the 590 Mobile Crisis Response Grant and IDPH Department of Mental Health.
Benefits
$1,000 sign‑on bonus for full‑time employees.
21 days of paid time off plus 10 paid holidays.
Paid training.
Tuition reimbursement.
Benefits including medical, dental, vision, life, STD, LTD, critical illness and accident insurance.
401(k) with a 3.5% company contribution after one year.
What will you bring to the table? Education Master’s degree in a human services field (QMHP) required. At least one year experience working with individuals with mental illness. Knowledge of the DSM V‑TR or most current edition & Rule 132. Bilingual (Spanish) preferred.
Experience At least 1 year of experience in behavioral health preferred.
Physical Position requires ability to communicate in‑person, telephone, and in group settings. Requires frequent standing; walking, navigation of stairs on a regular basis; ability to provide services in clients’ homes and in the community. Ability to drive and work overnight is required.
Equipment Position operates in a professional office environment and off‑site in various community settings. Role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets.
Additional Requirements
Flexibility to work evening/overnight/weekend/rotating holidays.
Ability to work rotating on‑call shifts.
Cover non‑scheduled shifts as needed.
Reliable means of transportation to and from work.
Maintain automobile liability insurance as defined by AID’s personnel policies.
Maintain valid Illinois driver’s license.
Drive self and clients in an agency or personal vehicle.
Ability to work with diverse populations, demonstrating cultural competency and community awareness.
May be required to work multiple locations.
Complete training as required within 30 days of hire, including first aid, CPR, non‑violent crisis intervention training, CEUs, and other relevant training sessions assigned by manager.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Non‑profit Organizations
If we seem like a good fit, consider joining our growing team of compassionate, hardworking, and caring individuals and start your path toward a fulfilling career that you can be proud to work.
#J-18808-Ljbffr