Smilow Cancer Hospital
Primary Care New Patient Access Rep. at Smilow Cancer Hospital
Overview To be part of the YNHHS organization, all employees should share the YNHHS Vision, support our Mission, and live our Values—integrity, patient‑centeredness, respect, accountability, and compassion. The Connection Center Scheduler is the primary point of entry for patients into the YNHHS aligned clinician enterprise and delivers high‑quality customer service by coordinating and scheduling clinical provider office visits and other procedures or treatments.
Responsibilities
Promptly deliver quality and accurate customer service by answering a high volume of incoming calls and obtaining all required information from callers.
Schedule patient appointments, procedures, and exams within the YNHHS aligned clinician enterprise and resolve scheduling conflicts in compliance with scheduling protocols.
Greet callers professionally, provide necessary information or instruction, educate them on appointment or exam preparation, answer inquiries and concerns, and provide guidance on insurance referrals or authorizations as needed.
Screen, verify, and obtain patient information to ensure accuracy when scheduling appointments, procedures, and exams.
Reschedule or cancel appointments as requested and notify providers or patients of the change.
Utilize various computer applications and scheduling software to schedule multiple appointments across multiple modalities.
Perform other duties as assigned.
Demonstrate high knowledge of all aspects of the department's scheduling requirements and assist others as needed.
Qualifications
Education:
High school graduate or GED required.
Experience:
Minimum of one (1) year in a high‑volume patient scheduling customer service environment or comparable administrative experience. Prior experience in a physician's office, medical practice, hospital, or health system, and familiarity with a call center and appointment scheduling preferred.
Special Skills:
Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); ability to comply with HIPAA while handling confidential patient information; strong organizational, multi‑tasking, communication, interpersonal, problem‑solving, and customer‑service skills; knowledge of medical terminology, payor types, and EMR systems; effective written, verbal, and nonverbal communication.
Physical Demands Work is performed in a remote or office‑based environment and requires the ability to operate standard office equipment.
EEO/AA/Disability/Veteran.
YNHHS Requisition ID: 164053
#J-18808-Ljbffr
Overview To be part of the YNHHS organization, all employees should share the YNHHS Vision, support our Mission, and live our Values—integrity, patient‑centeredness, respect, accountability, and compassion. The Connection Center Scheduler is the primary point of entry for patients into the YNHHS aligned clinician enterprise and delivers high‑quality customer service by coordinating and scheduling clinical provider office visits and other procedures or treatments.
Responsibilities
Promptly deliver quality and accurate customer service by answering a high volume of incoming calls and obtaining all required information from callers.
Schedule patient appointments, procedures, and exams within the YNHHS aligned clinician enterprise and resolve scheduling conflicts in compliance with scheduling protocols.
Greet callers professionally, provide necessary information or instruction, educate them on appointment or exam preparation, answer inquiries and concerns, and provide guidance on insurance referrals or authorizations as needed.
Screen, verify, and obtain patient information to ensure accuracy when scheduling appointments, procedures, and exams.
Reschedule or cancel appointments as requested and notify providers or patients of the change.
Utilize various computer applications and scheduling software to schedule multiple appointments across multiple modalities.
Perform other duties as assigned.
Demonstrate high knowledge of all aspects of the department's scheduling requirements and assist others as needed.
Qualifications
Education:
High school graduate or GED required.
Experience:
Minimum of one (1) year in a high‑volume patient scheduling customer service environment or comparable administrative experience. Prior experience in a physician's office, medical practice, hospital, or health system, and familiarity with a call center and appointment scheduling preferred.
Special Skills:
Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); ability to comply with HIPAA while handling confidential patient information; strong organizational, multi‑tasking, communication, interpersonal, problem‑solving, and customer‑service skills; knowledge of medical terminology, payor types, and EMR systems; effective written, verbal, and nonverbal communication.
Physical Demands Work is performed in a remote or office‑based environment and requires the ability to operate standard office equipment.
EEO/AA/Disability/Veteran.
YNHHS Requisition ID: 164053
#J-18808-Ljbffr