Moses/Weitzman Health System
Patient Services Associate - Connecticut Pediatrics @ CHC/Hartford - Full Time -
Moses/Weitzman Health System, Hartford, Connecticut, us, 06112
Overview
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Patient Services Associate - Connecticut Pediatrics @ CHC/Hartford - Full Time - Bilingual Required
role at
Moses/Weitzman Health System .
The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.
Responsibilities
Provide exceptional customer service to all patients, visitors and callers
Oversee the safe, efficient, and comfortable atmosphere of the reception area
Greet patients and other visitors to the agency and assist them as appropriate
Review schedules daily to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with CHC scheduling guidelines
Collect, verify, update and document patient demographics, insurance information and forms
Reconcile patient visits daily
Verify active insurance coverage and status and update information as necessary
Collect patient payments, balances and copays
Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
Complete end of day reporting and ensure records balance
Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC indexing protocols
Consistently ensure and maintain patient confidentiality
Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
Support manager in monitoring inventory of supplies for the office
Meet and exceed assigned individual and departmental goals
Other duties and projects as assigned
Qualifications
Associates degree, medical office or medical assistant degree required
Bilingual skills, Spanish speaking, Required
Exceptional customer service skills
Excellent verbal and written communication skills
Proven ability to multi-task
Problem solving and critical thinking skills
Excellent organizational skills
Healthcare experience in Medical, Dental, or Behavioral Health preferred
Experience with Microsoft PowerPoint, Excel, Word, preferred
Physical Requirements/Work Environment
Hours vary and are dependent on site needs; 1 Saturday shift per month is required
Minimal physical effort. Must be able to operate computer and telephone continuously
Regular regional travel as necessary
Benefits Community Health Center Company Benefits For Full-Time Employees
Medical plans with Health Spending and Flexible Spending Accounts
Health Reimbursement Arrangement Accounts
Dental and Vision Plans
Wellness Incentive Program
Life and Disability Insurance
Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services
403(b) plan with a discretionary company match after 1 year of employment
Paid time off
Paid Parental Leave
Paid holidays
Employee Assistance Programs
Tuition Reimbursement
Note: some benefits do not apply to part-time, temporary, or per-diem roles.
Organization Information Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.
Location Connecticut Pediatrics @ CHC - Hartford
Time Type Full time
Job Function Health Care Provider
Industries Administrative and Support Services
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation or gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Patient Services Associate - Connecticut Pediatrics @ CHC/Hartford - Full Time - Bilingual Required
role at
Moses/Weitzman Health System .
The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.
Responsibilities
Provide exceptional customer service to all patients, visitors and callers
Oversee the safe, efficient, and comfortable atmosphere of the reception area
Greet patients and other visitors to the agency and assist them as appropriate
Review schedules daily to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with CHC scheduling guidelines
Collect, verify, update and document patient demographics, insurance information and forms
Reconcile patient visits daily
Verify active insurance coverage and status and update information as necessary
Collect patient payments, balances and copays
Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
Complete end of day reporting and ensure records balance
Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC indexing protocols
Consistently ensure and maintain patient confidentiality
Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
Support manager in monitoring inventory of supplies for the office
Meet and exceed assigned individual and departmental goals
Other duties and projects as assigned
Qualifications
Associates degree, medical office or medical assistant degree required
Bilingual skills, Spanish speaking, Required
Exceptional customer service skills
Excellent verbal and written communication skills
Proven ability to multi-task
Problem solving and critical thinking skills
Excellent organizational skills
Healthcare experience in Medical, Dental, or Behavioral Health preferred
Experience with Microsoft PowerPoint, Excel, Word, preferred
Physical Requirements/Work Environment
Hours vary and are dependent on site needs; 1 Saturday shift per month is required
Minimal physical effort. Must be able to operate computer and telephone continuously
Regular regional travel as necessary
Benefits Community Health Center Company Benefits For Full-Time Employees
Medical plans with Health Spending and Flexible Spending Accounts
Health Reimbursement Arrangement Accounts
Dental and Vision Plans
Wellness Incentive Program
Life and Disability Insurance
Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services
403(b) plan with a discretionary company match after 1 year of employment
Paid time off
Paid Parental Leave
Paid holidays
Employee Assistance Programs
Tuition Reimbursement
Note: some benefits do not apply to part-time, temporary, or per-diem roles.
Organization Information Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.
Location Connecticut Pediatrics @ CHC - Hartford
Time Type Full time
Job Function Health Care Provider
Industries Administrative and Support Services
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation or gender identity or expression, or any other characteristic protected by federal, state or local laws.
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