Orlando Health
Ambulatory Nurse Triage - Orlando Health Cancer Institute
Orlando Health, Orlando, Florida, us, 32885
Position Summary
As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary cancer program consisting of six treatment sites and more than 10 practice locations that serve the region’s adult oncology needs. Specializing in more than 200 types of cancer, an expert team of medical professionals provides personalized care with the most state‑of‑the‑art technologies, such as advanced radiation and proton therapies, and bone marrow transplant and cellular therapy. Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. Accredited by the Commission on Cancer, a program of the American College of Surgeons, the institute has earned accreditations in several areas—including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care—and was named in the 2023 Becker’s Hospital Review “60 Hospitals and Health Systems with Great Oncology Programs” list.
Orlando Health is committed to providing benefits that go beyond the expected, with career‑growing free education programs and well‑being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions.
Role Overview Under the direction of the Nurse Manager, Practice Manager and/or Practice Supervisor and as a member of the Care Team, the Ambulatory Triage Nurse (RN) will handle high‑volume calls from patients, medical facilities, and healthcare agencies to assist with acute concerns, medication questions, post‑visit questions, and other care concerns that require timely triage by a nurse. The position includes a flexible work arrangement, with work from home after an onsite period in the call center.
Bilingual/Spanish preferred* Surgical experience preferred* Oncology preferred*
Responsibilities
Triages and provides thorough and sound assessments of incoming urgent and non‑emergent patient calls with acute symptoms, acting as an extension of the provider.
Communicates and coordinates with the specialty and/or providers on patient care as needed.
Provides guidance and instruction on acute intervention of stable and unstable patients over the phone using the nursing process.
Develops, coordinates, implements, and evaluates a plan of care for each call presented using Schmitt‑Thompson protocols.
Documents all call inquiries according to Orlando Health policies and procedures.
Demonstrates knowledge and critical thinking skills necessary to provide development, cultural, and age‑appropriate care.
Navigate a fast‑paced environment utilizing interpersonal skills to maximize caller reassurance.
Demonstrates proficiency in multiple technology programs used by Orlando Health.
Communicates with office staff, nurses, providers, contact center team, and leaders.
Recognizes a change in patient status and escalates care, coordinating with a provider or nurse leader as needed.
Assists with scheduling patients in a same‑day/next‑day appointment spot when indicated by disposition and level of care.
Adheres to standards for break times, phone time, and weekend and holiday requirements.
Provides patient services with the ultimate goal of high‑quality care and customer service.
Refills prescriptions following Orlando Health policy and provider requirements.
Communicates the plan of care clearly to the patient and ensures understanding prior to ending the call.
Enrolls or updates patient MyChart information, if needed, each call.
Maintains punctual attendance in accordance with Orlando Health policies, the ADA, FMLA, and federal, state, and local standards.
Serves as a patient advocate using available resources to help formulate ethical decisions for positive patient outcomes.
Acts as a professional role model while being flexible to meet training schedule needs.
Works independently and efficiently with minimal supervision.
Performs other administrative tasks as assigned.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Utilizes appropriate support, expert resources, or personnel to resolve complex or difficult situations.
Excellent time‑management skills with the ability to prioritize demands to meet patient service standards and deadlines.
Handles stressful situations professionally and calmly with exceptional customer service skills.
Strong patient service skills including listening, understanding, and responding in a calm and easy‑to‑understand manner.
Attends required meetings and contributes on committees and projects as requested.
Participates in professional development activities and maintains professional license(s) and affiliation(s).
Qualifications Education/Training
Graduate of an approved school of nursing.
Licensure/Certification
Maintains current RN license in the State of Florida.
Maintains current BLS certifications.
Experience
Three (3) years of clinical experience in area of specialty or five (5) years of clinical experience covering multiple specialties/service lines.
Previous experience working with EPIC EMR required.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
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Orlando Health is committed to providing benefits that go beyond the expected, with career‑growing free education programs and well‑being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions.
Role Overview Under the direction of the Nurse Manager, Practice Manager and/or Practice Supervisor and as a member of the Care Team, the Ambulatory Triage Nurse (RN) will handle high‑volume calls from patients, medical facilities, and healthcare agencies to assist with acute concerns, medication questions, post‑visit questions, and other care concerns that require timely triage by a nurse. The position includes a flexible work arrangement, with work from home after an onsite period in the call center.
Bilingual/Spanish preferred* Surgical experience preferred* Oncology preferred*
Responsibilities
Triages and provides thorough and sound assessments of incoming urgent and non‑emergent patient calls with acute symptoms, acting as an extension of the provider.
Communicates and coordinates with the specialty and/or providers on patient care as needed.
Provides guidance and instruction on acute intervention of stable and unstable patients over the phone using the nursing process.
Develops, coordinates, implements, and evaluates a plan of care for each call presented using Schmitt‑Thompson protocols.
Documents all call inquiries according to Orlando Health policies and procedures.
Demonstrates knowledge and critical thinking skills necessary to provide development, cultural, and age‑appropriate care.
Navigate a fast‑paced environment utilizing interpersonal skills to maximize caller reassurance.
Demonstrates proficiency in multiple technology programs used by Orlando Health.
Communicates with office staff, nurses, providers, contact center team, and leaders.
Recognizes a change in patient status and escalates care, coordinating with a provider or nurse leader as needed.
Assists with scheduling patients in a same‑day/next‑day appointment spot when indicated by disposition and level of care.
Adheres to standards for break times, phone time, and weekend and holiday requirements.
Provides patient services with the ultimate goal of high‑quality care and customer service.
Refills prescriptions following Orlando Health policy and provider requirements.
Communicates the plan of care clearly to the patient and ensures understanding prior to ending the call.
Enrolls or updates patient MyChart information, if needed, each call.
Maintains punctual attendance in accordance with Orlando Health policies, the ADA, FMLA, and federal, state, and local standards.
Serves as a patient advocate using available resources to help formulate ethical decisions for positive patient outcomes.
Acts as a professional role model while being flexible to meet training schedule needs.
Works independently and efficiently with minimal supervision.
Performs other administrative tasks as assigned.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Utilizes appropriate support, expert resources, or personnel to resolve complex or difficult situations.
Excellent time‑management skills with the ability to prioritize demands to meet patient service standards and deadlines.
Handles stressful situations professionally and calmly with exceptional customer service skills.
Strong patient service skills including listening, understanding, and responding in a calm and easy‑to‑understand manner.
Attends required meetings and contributes on committees and projects as requested.
Participates in professional development activities and maintains professional license(s) and affiliation(s).
Qualifications Education/Training
Graduate of an approved school of nursing.
Licensure/Certification
Maintains current RN license in the State of Florida.
Maintains current BLS certifications.
Experience
Three (3) years of clinical experience in area of specialty or five (5) years of clinical experience covering multiple specialties/service lines.
Previous experience working with EPIC EMR required.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr