The Salvation Army USA Western Territory
Veteran Engagement Case Manager-11-330-SC/ Santa Barbara
The Salvation Army USA Western Territory, Los Angeles, California, United States, 90079
Overview
Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Position Summary The Veteran Engagement Case Manager (VECM) in the Community Integrated Services (CIS) for the SSVF Program works as part of a multi-disciplinary team serving clients in the community. The VECM will provide transitional support and case management services to participants enrolled in the SSVF Program, which includes, but is not limited to, the following activities:
Responsibilities
Conduct street outreach and participate in Collaborative Outreach with other homeless providers to designated “Hot Spots.”
Coordinate extensive outreach in Service Planning Area 2 (SFV), 5 (West LA), 6 (South LA) and 7 (Cerritos, Bellflower); provide outreach assistance outside these areas for events (e.g., VA Stand Down, LA Collaborative Outreach, Community Outreach, Veteran’s events).
Travel across Los Angeles County as required.
Attend Collaborative Homeless Case Conference meetings, Program Meetings, CES Meetings, and “By Name List” based on designated sites (SPA 2, 5, 6, 7).
Conduct screening tools to assess housing barriers and services required (VI-SPDAT).
Conduct pre-screening to determine SSVF eligibility.
Conduct intake and needs assessments for program participants and develop clearly written individualized service plans.
Research, outreach, and build relations with landlords to develop a pool of landlords and property management companies willing to rent to program participants.
Assist participants in identifying potential neighborhoods, conduct housing searches, and negotiate with landlords on behalf of participants.
Establish and maintain relationships with landlords and property management companies.
Assist in processing and submission of housing applications (subsidized and unsubsidized).
Conduct inspections of potential permanent housing units.
Provide tenant education: tenant rights and responsibilities, housing discrimination, and communication with landlords.
Maintain regular communication with landlords to assess satisfaction and address questions or concerns.
Provide case management services including budget and housing planning, resources, counseling, referrals, follow-up, and progress tracking.
Collaborate with housing relocation specialists to assist participants moving into permanent housing (move-in assistance, donating furnishings, and basic household items).
Collaborate with vocational specialists to assist participants in accessing employment and training opportunities.
Conduct internal referrals to the SSVF Shallow Subsidy and Homeless Veteran Re-entry Program (HVRP) to maximize housing sustainability.
Deliver home-based case management services after permanent housing is secured.
Conduct home visits for 90-day program recertifications and identify referrals to additional services if needed (e.g., Hoarding Therapy, Home nurse).
Document and maintain up-to-date information in the Homeless Management Information System (HMIS).
Participate in Bi-weekly case management meetings and required staff trainings.
Prepare and submit case and program reports as needed.
May transport or accompany clients to appointments and self-help activities as needed.
Provide crisis intervention as needed.
Attend regular staff meetings and trainings as assigned by the Program Manager.
Rotate with the multi-disciplinary team for on-call duties.
Maintain all vehicles assigned to the SSVF program by conducting weekly engine runs and driving at least 25 miles weekly.
Respond to complaints from landlords and participants related to housing conditions and provide mediation as needed.
Report to the SSVF Program Manager when maintenance to the vehicle is required; coordinate maintenance with the local service providers.
Adopt an "Above and Beyond" approach to help clients retain housing and independent living.
Other duties as assigned.
Working Conditions Most direct service is performed in the community (e.g., clients’ homes) and at the site. The VECM must be able to walk, stand, bend, squat, climb, kneel, twist, grasp, push, pull, reach, operate computer/fax/telephone, and lift up to 25 lbs.
Minimum Qualifications
Bachelor’s degree in social work or a related field or equivalent experience in homeless, mental health, or social services.
Excellent communication skills.
First Aid/CPR certification within the first 90 days of employment.
Valid California Class C Driver License required; out-of-state license acceptable with 90 days of hire.
Reliable, registered and insured vehicle.
Skills, Knowledge & Abilities
Commitment to the holistic mission of The Salvation Army.
Proficient in Microsoft Office (Word, Excel) and Adobe.
Able to represent the Salvation Army to community organizations.
Commitment to working with disabled veterans; veteran status a plus.
Ability to work well with others and strive for Community Integrated Services as a program of excellence.
Ability to build a network of community providers to assist in the transition from homelessness.
Education, Experience & Licenses Education : Bachelor’s degree preferred.
Experience : Must have a reliable, registered and insured vehicle; First Aid/CPR certification within 90 days; Bachelor’s degree in social work or related field or equivalent experience in homeless, mental health, or social services (preferred).
Licenses & Certifications : Driver’s License (required).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Position Summary The Veteran Engagement Case Manager (VECM) in the Community Integrated Services (CIS) for the SSVF Program works as part of a multi-disciplinary team serving clients in the community. The VECM will provide transitional support and case management services to participants enrolled in the SSVF Program, which includes, but is not limited to, the following activities:
Responsibilities
Conduct street outreach and participate in Collaborative Outreach with other homeless providers to designated “Hot Spots.”
Coordinate extensive outreach in Service Planning Area 2 (SFV), 5 (West LA), 6 (South LA) and 7 (Cerritos, Bellflower); provide outreach assistance outside these areas for events (e.g., VA Stand Down, LA Collaborative Outreach, Community Outreach, Veteran’s events).
Travel across Los Angeles County as required.
Attend Collaborative Homeless Case Conference meetings, Program Meetings, CES Meetings, and “By Name List” based on designated sites (SPA 2, 5, 6, 7).
Conduct screening tools to assess housing barriers and services required (VI-SPDAT).
Conduct pre-screening to determine SSVF eligibility.
Conduct intake and needs assessments for program participants and develop clearly written individualized service plans.
Research, outreach, and build relations with landlords to develop a pool of landlords and property management companies willing to rent to program participants.
Assist participants in identifying potential neighborhoods, conduct housing searches, and negotiate with landlords on behalf of participants.
Establish and maintain relationships with landlords and property management companies.
Assist in processing and submission of housing applications (subsidized and unsubsidized).
Conduct inspections of potential permanent housing units.
Provide tenant education: tenant rights and responsibilities, housing discrimination, and communication with landlords.
Maintain regular communication with landlords to assess satisfaction and address questions or concerns.
Provide case management services including budget and housing planning, resources, counseling, referrals, follow-up, and progress tracking.
Collaborate with housing relocation specialists to assist participants moving into permanent housing (move-in assistance, donating furnishings, and basic household items).
Collaborate with vocational specialists to assist participants in accessing employment and training opportunities.
Conduct internal referrals to the SSVF Shallow Subsidy and Homeless Veteran Re-entry Program (HVRP) to maximize housing sustainability.
Deliver home-based case management services after permanent housing is secured.
Conduct home visits for 90-day program recertifications and identify referrals to additional services if needed (e.g., Hoarding Therapy, Home nurse).
Document and maintain up-to-date information in the Homeless Management Information System (HMIS).
Participate in Bi-weekly case management meetings and required staff trainings.
Prepare and submit case and program reports as needed.
May transport or accompany clients to appointments and self-help activities as needed.
Provide crisis intervention as needed.
Attend regular staff meetings and trainings as assigned by the Program Manager.
Rotate with the multi-disciplinary team for on-call duties.
Maintain all vehicles assigned to the SSVF program by conducting weekly engine runs and driving at least 25 miles weekly.
Respond to complaints from landlords and participants related to housing conditions and provide mediation as needed.
Report to the SSVF Program Manager when maintenance to the vehicle is required; coordinate maintenance with the local service providers.
Adopt an "Above and Beyond" approach to help clients retain housing and independent living.
Other duties as assigned.
Working Conditions Most direct service is performed in the community (e.g., clients’ homes) and at the site. The VECM must be able to walk, stand, bend, squat, climb, kneel, twist, grasp, push, pull, reach, operate computer/fax/telephone, and lift up to 25 lbs.
Minimum Qualifications
Bachelor’s degree in social work or a related field or equivalent experience in homeless, mental health, or social services.
Excellent communication skills.
First Aid/CPR certification within the first 90 days of employment.
Valid California Class C Driver License required; out-of-state license acceptable with 90 days of hire.
Reliable, registered and insured vehicle.
Skills, Knowledge & Abilities
Commitment to the holistic mission of The Salvation Army.
Proficient in Microsoft Office (Word, Excel) and Adobe.
Able to represent the Salvation Army to community organizations.
Commitment to working with disabled veterans; veteran status a plus.
Ability to work well with others and strive for Community Integrated Services as a program of excellence.
Ability to build a network of community providers to assist in the transition from homelessness.
Education, Experience & Licenses Education : Bachelor’s degree preferred.
Experience : Must have a reliable, registered and insured vehicle; First Aid/CPR certification within 90 days; Bachelor’s degree in social work or related field or equivalent experience in homeless, mental health, or social services (preferred).
Licenses & Certifications : Driver’s License (required).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr