Marlen International
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Field Service Technician
role at
Marlen International .
Marlen, headquartered in Riverside, MO, is a global designer and manufacturer of highly engineered and innovative food processing equipment and systems. Our premium products set the standard for quality and performance in vacuum stuffing and pumping, portioning, size reduction, thermal processing, and food handling. Marlen has been trusted by leading food brands for 70 years. Our Solution Centers worldwide enable processors to develop and test solutions with our food processing technologists.
As a service partner, Lifecycle Services delivers an equipment lifecycle management program to meet customer needs, including priority access to parts, on-site factory-trained technicians, and asset management covering installation, start-up, maintenance, and modernization. Our dedicated team provides 24/7 support.
Position Summary
Field Service Technicians travel to customer sites to perform installations, commissioning, emergency repair, technical support, preventive maintenance, audits, retrofits and training services.
Field Service Technicians perform mechanical and electrical modifications including PLC programs and servo drive configuration.
Field Service Technicians conduct site visit meetings with customer contacts to explain job scope and work completed.
Dismantle machines for refurbishment or relocation.
Perform quality control tests on repaired equipment, as needed.
Achieve service delivery goals including response time, first-time fix, and customer satisfaction rates.
Participate in cross-training and cross-functional teams with other Duravant operating companies.
Qualifications POSITION REQUIREMENTS:
Associate or bachelor’s degree in Mechatronics is desired.
EE, EET, EECS or Industrial Electronics degree is a plus.
Strong mechanical and electrical background required.
Solid understanding and programming of PLCs required.
Must have a valid driver's license, a U.S. passport, and a good driving record.
Experience and ability to travel extensively, up to 80 to 90%, including overnights as necessary and some weekends throughout the week away from home. International travel may be required occasionally.
Position Specific Competencies
Proven knowledge and experience of mechanical, hydraulic, electrical, and pneumatic components.
Ability to interpret complex technical information involving mechanics and electronics, including schematics and engineering documentation.
AB CompactLogix and various PLCs knowledge, troubleshooting, and modifications.
AB PanelView and various HMI programming and troubleshooting.
VFD parameter configuration and programming.
Strong understanding of servo drive motor systems and configuration.
Experience with robotics and industrial robot applications is beneficial.
Analytical ability to troubleshoot technical and nontechnical issues, determine root causes.
Physical Demands During the duties of this job the employee is frequently required to sit, stand, bend, kneel, crouch, walk, talk, hear, and drive. The employee may be required to climb and work in high places and reach with hands and arms. The employee must occasionally lift, push, or pull up to 100 pounds. Vision requirements include close, distance, color, peripheral, and depth perception.
Work Environment The work environment includes moving mechanical parts, moderate cold and heat. Noise levels are usually moderate but can be high. Occasional exposure to fumes or airborne particles may occur.
Perks And Why You Should Apply As a Duravant Family Company, Marlen participates in diversity, equity, and inclusion programs and Doing Good initiatives. We offer a comprehensive total rewards package, including:
Overtime available
Company-paid health benefits with buy-up options
Health Savings Account (HSA) options
Company-paid telemedicine program
Company-paid Long-term Disability Plan and Basic Life and AD&D
401(k) employer matching
Company discount program for you and your family
Employee Assistance Program (EAP) for childcare, financial planning, and more
Marlen International (Marlen) is an equal employment opportunity (EEO) employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, sexual orientation, or gender identity or expression. The EEO poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Applicants who need accommodation during the employment process should contact Marlen Human Resources. Marlen complies with applicable state and local nondiscrimination laws and participates in E-Verify. Must satisfactorily pass background check, post-offer drug screen, and a physical prior to employment.
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Field Service Technician
role at
Marlen International .
Marlen, headquartered in Riverside, MO, is a global designer and manufacturer of highly engineered and innovative food processing equipment and systems. Our premium products set the standard for quality and performance in vacuum stuffing and pumping, portioning, size reduction, thermal processing, and food handling. Marlen has been trusted by leading food brands for 70 years. Our Solution Centers worldwide enable processors to develop and test solutions with our food processing technologists.
As a service partner, Lifecycle Services delivers an equipment lifecycle management program to meet customer needs, including priority access to parts, on-site factory-trained technicians, and asset management covering installation, start-up, maintenance, and modernization. Our dedicated team provides 24/7 support.
Position Summary
Field Service Technicians travel to customer sites to perform installations, commissioning, emergency repair, technical support, preventive maintenance, audits, retrofits and training services.
Field Service Technicians perform mechanical and electrical modifications including PLC programs and servo drive configuration.
Field Service Technicians conduct site visit meetings with customer contacts to explain job scope and work completed.
Dismantle machines for refurbishment or relocation.
Perform quality control tests on repaired equipment, as needed.
Achieve service delivery goals including response time, first-time fix, and customer satisfaction rates.
Participate in cross-training and cross-functional teams with other Duravant operating companies.
Qualifications POSITION REQUIREMENTS:
Associate or bachelor’s degree in Mechatronics is desired.
EE, EET, EECS or Industrial Electronics degree is a plus.
Strong mechanical and electrical background required.
Solid understanding and programming of PLCs required.
Must have a valid driver's license, a U.S. passport, and a good driving record.
Experience and ability to travel extensively, up to 80 to 90%, including overnights as necessary and some weekends throughout the week away from home. International travel may be required occasionally.
Position Specific Competencies
Proven knowledge and experience of mechanical, hydraulic, electrical, and pneumatic components.
Ability to interpret complex technical information involving mechanics and electronics, including schematics and engineering documentation.
AB CompactLogix and various PLCs knowledge, troubleshooting, and modifications.
AB PanelView and various HMI programming and troubleshooting.
VFD parameter configuration and programming.
Strong understanding of servo drive motor systems and configuration.
Experience with robotics and industrial robot applications is beneficial.
Analytical ability to troubleshoot technical and nontechnical issues, determine root causes.
Physical Demands During the duties of this job the employee is frequently required to sit, stand, bend, kneel, crouch, walk, talk, hear, and drive. The employee may be required to climb and work in high places and reach with hands and arms. The employee must occasionally lift, push, or pull up to 100 pounds. Vision requirements include close, distance, color, peripheral, and depth perception.
Work Environment The work environment includes moving mechanical parts, moderate cold and heat. Noise levels are usually moderate but can be high. Occasional exposure to fumes or airborne particles may occur.
Perks And Why You Should Apply As a Duravant Family Company, Marlen participates in diversity, equity, and inclusion programs and Doing Good initiatives. We offer a comprehensive total rewards package, including:
Overtime available
Company-paid health benefits with buy-up options
Health Savings Account (HSA) options
Company-paid telemedicine program
Company-paid Long-term Disability Plan and Basic Life and AD&D
401(k) employer matching
Company discount program for you and your family
Employee Assistance Program (EAP) for childcare, financial planning, and more
Marlen International (Marlen) is an equal employment opportunity (EEO) employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, sexual orientation, or gender identity or expression. The EEO poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Applicants who need accommodation during the employment process should contact Marlen Human Resources. Marlen complies with applicable state and local nondiscrimination laws and participates in E-Verify. Must satisfactorily pass background check, post-offer drug screen, and a physical prior to employment.
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