IST Management
Site Supervisor
IST Management
Base Pay Range $22.00/hr - $24.00/hr
Overview About IST Management: IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting‑edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services.
Position Summary The Site Supervisor will support the client in overseeing the daily operations of Hospitality, Reception and High‑Volume Scanning, Copy, and Mail Services team. This role requires hands‑on leadership, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem‑solving, and organizational skills, as well as a strong commitment to operational excellence.
Key Responsibilities
Supervise and coordinate day‑to‑day operations of scanning, copying, and mail functions.
Conference Room and Hospitality set‑ups to include supply and inventory management.
Provide leadership and direction to team members, including scheduling, task delegation, and performance oversight.
Ensure production quality standards, turnaround times, and client SLAs are consistently met.
Train, coach, and mentor team members to enhance skill development and service quality.
Support and step in for the Site Manager as needed, including attending client meetings and reporting.
Maintain accurate documentation, including job logs, time records, and productivity reports.
Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations.
Monitor inventory of supplies and coordinate with vendors or management for replenishment.
Foster a professional, service‑oriented environment that aligns with IST’s values and client expectations.
What We Offer
Competitive salary and benefits package.
Opportunities for advancement and professional growth.
Paid training and skill development.
Dynamic and team‑focused work environment.
Hourly Compensation $22.00-$24.00 USD per hour, depending on production experience.
Qualifications
Prior experience in a mailroom, scanning, copy center, or facilities services/legal environment strongly preferred.
Previous supervisory or team lead experience strongly preferred.
Excellent organizational and multitasking skills.
Proficiency with scanning and imaging systems and standard office equipment.
Strong customer service and communication skills.
Ability to work Monday–Friday within a shift range of 8:30 AM – 5:30 PM, while being able to support client events and functions based on needs to support early or late evenings if needed.
High school diploma or equivalent required; additional education or certifications a plus.
Must have access to reliable transportation.
Professional appearance and demeanor.
Ability to lift up to 55 pounds.
Must be able to pass a drug screening and background checks.
Accommodation Statement IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
Equal Opportunity Employer IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
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Base Pay Range $22.00/hr - $24.00/hr
Overview About IST Management: IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting‑edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services.
Position Summary The Site Supervisor will support the client in overseeing the daily operations of Hospitality, Reception and High‑Volume Scanning, Copy, and Mail Services team. This role requires hands‑on leadership, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem‑solving, and organizational skills, as well as a strong commitment to operational excellence.
Key Responsibilities
Supervise and coordinate day‑to‑day operations of scanning, copying, and mail functions.
Conference Room and Hospitality set‑ups to include supply and inventory management.
Provide leadership and direction to team members, including scheduling, task delegation, and performance oversight.
Ensure production quality standards, turnaround times, and client SLAs are consistently met.
Train, coach, and mentor team members to enhance skill development and service quality.
Support and step in for the Site Manager as needed, including attending client meetings and reporting.
Maintain accurate documentation, including job logs, time records, and productivity reports.
Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations.
Monitor inventory of supplies and coordinate with vendors or management for replenishment.
Foster a professional, service‑oriented environment that aligns with IST’s values and client expectations.
What We Offer
Competitive salary and benefits package.
Opportunities for advancement and professional growth.
Paid training and skill development.
Dynamic and team‑focused work environment.
Hourly Compensation $22.00-$24.00 USD per hour, depending on production experience.
Qualifications
Prior experience in a mailroom, scanning, copy center, or facilities services/legal environment strongly preferred.
Previous supervisory or team lead experience strongly preferred.
Excellent organizational and multitasking skills.
Proficiency with scanning and imaging systems and standard office equipment.
Strong customer service and communication skills.
Ability to work Monday–Friday within a shift range of 8:30 AM – 5:30 PM, while being able to support client events and functions based on needs to support early or late evenings if needed.
High school diploma or equivalent required; additional education or certifications a plus.
Must have access to reliable transportation.
Professional appearance and demeanor.
Ability to lift up to 55 pounds.
Must be able to pass a drug screening and background checks.
Accommodation Statement IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
Equal Opportunity Employer IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
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