Mecklenburg County
PrEP Case Manager - Public Health
Mecklenburg County, Charlotte, North Carolina, United States, 28245
PrEP Case Manager - Public Health
“FollowYourCalling, FindYourCareer”
Hiring Range: $52,132.00- $68,423.25
This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity consideration included an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirement for the job.
This role is on-site 5 days a week, 8:00 AM to 5:00 PM. This is a Grant Funded Position through May 31, 2026, with renewal optionsthrough May 31, 2029 based on available funding. Position Summary This position is assigned to the Mecklenburg County Public Health (MCPH) Pre-Exposure Prophylaxis (PrEP) Clinic. The primary responsibility is to provide supportive services to patients enrolled in thePrEP Program. The PrEP Case Manager is an important member of the patient services team and works closely with the clinical team to provide excellent patient centered care. The Case Manager works with patients from the point of referral and provides on-going Case Management to ensure retention in services. The Case Manager will also assist with case finding and support outreach and program promotion.
Essential Functions Provide PrEP education and HIV/STI Risk Reduction Counseling to person interested in receiving PrEP. Assist new and continuing patients with initial and follow-up medical appointments. Identifies patients at risk for falling out of PrEP care and those with unaddressed quality-of- care items which elevate the risk of disengagement. Assist with referrals and coordinates external services as needed to mitigate risk of disengagement. Facilitates completion of prior authorization documents for PrEP medication access assistance. Accurately documents all patient encounters within appropriate EMR and/other designated systems. Collaborates with clinical team members to coordinate patient services. Maintains and optimizes all forms of patient communication (portal, phone, etc.) to engage with patients on a regularly scheduled basis to ensure continuity of access and retention. Prepares reports and performs administrative duties necessary for grant reporting. Participates in emergency preparedness activities as needed. Completes survey data reports as needed.
Minimum Qualifications Experience: Minimum of two years of related public health experience.
Education: Bachelor’s degree in public health or related field. Combination of relevant education and relevant experience accepted? Yes Licenses and Certifications Requires a valid North Carolina or South Carolina Driver’s License Requires County Driving Privileges
Preferred Qualifications Currently Certified as a HIV PrEP Navigator (Health HIV) or willing to complete HIV PrEP Navigator certification upon hire
Knowledge, Skills and Abilities Knowledge of Principles and practices of public health Local resources and services The disease concepts of HIV infection, AIDS, Syphilis and other STDs Person-centered planning
Skills Client interviewing, disease management, and client centered counseling Excellent oral and written communication skills Basic computer programs, word processing, and data entry, and job specific software Establish rapport and effective communication successfully among culturally diverse populations
Abilities Applied Learning: Assimilating and applying new job-related information in a timely manner Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided Leveraging Diversity: Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; making the most effective use of the capabilities, insights and ideas of all individuals Patient Education/Health Promotion: Supporting, explaining, and instructing patient and patient’s family in understanding the clinical procedures and equipment used to facilitate optimum health status; promoting the lifestyle changes required of the patient and the patient’s family to achieve optimum health status Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient’s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence Safety Intervention: Having knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis
Computer Skills Proficient in various computer applications including Microsoft Office Suite
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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“FollowYourCalling, FindYourCareer”
Hiring Range: $52,132.00- $68,423.25
This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity consideration included an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirement for the job.
This role is on-site 5 days a week, 8:00 AM to 5:00 PM. This is a Grant Funded Position through May 31, 2026, with renewal optionsthrough May 31, 2029 based on available funding. Position Summary This position is assigned to the Mecklenburg County Public Health (MCPH) Pre-Exposure Prophylaxis (PrEP) Clinic. The primary responsibility is to provide supportive services to patients enrolled in thePrEP Program. The PrEP Case Manager is an important member of the patient services team and works closely with the clinical team to provide excellent patient centered care. The Case Manager works with patients from the point of referral and provides on-going Case Management to ensure retention in services. The Case Manager will also assist with case finding and support outreach and program promotion.
Essential Functions Provide PrEP education and HIV/STI Risk Reduction Counseling to person interested in receiving PrEP. Assist new and continuing patients with initial and follow-up medical appointments. Identifies patients at risk for falling out of PrEP care and those with unaddressed quality-of- care items which elevate the risk of disengagement. Assist with referrals and coordinates external services as needed to mitigate risk of disengagement. Facilitates completion of prior authorization documents for PrEP medication access assistance. Accurately documents all patient encounters within appropriate EMR and/other designated systems. Collaborates with clinical team members to coordinate patient services. Maintains and optimizes all forms of patient communication (portal, phone, etc.) to engage with patients on a regularly scheduled basis to ensure continuity of access and retention. Prepares reports and performs administrative duties necessary for grant reporting. Participates in emergency preparedness activities as needed. Completes survey data reports as needed.
Minimum Qualifications Experience: Minimum of two years of related public health experience.
Education: Bachelor’s degree in public health or related field. Combination of relevant education and relevant experience accepted? Yes Licenses and Certifications Requires a valid North Carolina or South Carolina Driver’s License Requires County Driving Privileges
Preferred Qualifications Currently Certified as a HIV PrEP Navigator (Health HIV) or willing to complete HIV PrEP Navigator certification upon hire
Knowledge, Skills and Abilities Knowledge of Principles and practices of public health Local resources and services The disease concepts of HIV infection, AIDS, Syphilis and other STDs Person-centered planning
Skills Client interviewing, disease management, and client centered counseling Excellent oral and written communication skills Basic computer programs, word processing, and data entry, and job specific software Establish rapport and effective communication successfully among culturally diverse populations
Abilities Applied Learning: Assimilating and applying new job-related information in a timely manner Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided Leveraging Diversity: Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; making the most effective use of the capabilities, insights and ideas of all individuals Patient Education/Health Promotion: Supporting, explaining, and instructing patient and patient’s family in understanding the clinical procedures and equipment used to facilitate optimum health status; promoting the lifestyle changes required of the patient and the patient’s family to achieve optimum health status Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient’s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence Safety Intervention: Having knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis
Computer Skills Proficient in various computer applications including Microsoft Office Suite
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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