Infinite Computer Solutions
Overview
Position:
Technical Support
Experience:
3-5 years
Location:
Vizag / Bangalore
Job Type:
Full time
Responsibilities
Provide first-line support for technical issues via phone, email, and chat and understand concerns to provide prompt and accurate solutions.
Troubleshoot hardware and software issues, including operating systems, applications, VDI, MS Office, and network connectivity.
Document incidents and service requests in the ticketing system with accurate information.
Log, categorize, prioritize, and track technical support issues using an ITSM tool.
Escalate complex issues to senior team members or other IT departments as necessary.
Assist in the development and maintenance of knowledge base articles.
Ensure compliance with company policies, procedures, and SLAs in delivering support services.
Participate in team meetings and contribute to process improvement initiatives.
Mentor junior staff and assist in training new team members.
Experience with Active Directory and user account management.
Basic knowledge of networking concepts and troubleshooting.
Basic knowledge of Windows 10 / 11 and MS Office troubleshooting.
Excellent communication skills.
Skills Windows Desktop Support, Service Desk, Wired & Wireless, Troubleshooting, Mac Support, Active Directory, Networking, Windows 10/11, MS Office support and troubleshooting, ITSM Tools, ITIL, ServiceNow, JIRA.
Qualifications
Any Graduate. Bachelor’s degree in computer science, Information Technology, or related field, or equivalent experience.
3-5 years of experience in voice technical support role, preferably in a service desk environment.
Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
Familiarity with ITIL best practices and ticketing systems (e.g., ServiceNow, JIRA).
Excellent problem-solving skills and customer service orientation.
Strong communication skills, both verbal and written.
Windows/Network/ITIL Certification preferred.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Infinite Computer Solutions.
#J-18808-Ljbffr
Technical Support
Experience:
3-5 years
Location:
Vizag / Bangalore
Job Type:
Full time
Responsibilities
Provide first-line support for technical issues via phone, email, and chat and understand concerns to provide prompt and accurate solutions.
Troubleshoot hardware and software issues, including operating systems, applications, VDI, MS Office, and network connectivity.
Document incidents and service requests in the ticketing system with accurate information.
Log, categorize, prioritize, and track technical support issues using an ITSM tool.
Escalate complex issues to senior team members or other IT departments as necessary.
Assist in the development and maintenance of knowledge base articles.
Ensure compliance with company policies, procedures, and SLAs in delivering support services.
Participate in team meetings and contribute to process improvement initiatives.
Mentor junior staff and assist in training new team members.
Experience with Active Directory and user account management.
Basic knowledge of networking concepts and troubleshooting.
Basic knowledge of Windows 10 / 11 and MS Office troubleshooting.
Excellent communication skills.
Skills Windows Desktop Support, Service Desk, Wired & Wireless, Troubleshooting, Mac Support, Active Directory, Networking, Windows 10/11, MS Office support and troubleshooting, ITSM Tools, ITIL, ServiceNow, JIRA.
Qualifications
Any Graduate. Bachelor’s degree in computer science, Information Technology, or related field, or equivalent experience.
3-5 years of experience in voice technical support role, preferably in a service desk environment.
Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
Familiarity with ITIL best practices and ticketing systems (e.g., ServiceNow, JIRA).
Excellent problem-solving skills and customer service orientation.
Strong communication skills, both verbal and written.
Windows/Network/ITIL Certification preferred.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Infinite Computer Solutions.
#J-18808-Ljbffr