TALENT Software Services
TALENT Software Services Pay Range
This range is provided by TALENT Software Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $55.00/hr - $65.00/hr
Possible 3 Month CTH | No Fees | Do Not Re-Post | Confidential
TMR ID:
F1TLUO
Role:
TrakSYS Support Engineer
Work location:
Richmond, VA
Background and Meet and Greet:
MANDATORY
Job Description:
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.
Key Responsibilities
Provide Level 1 / Level 2 Support for TrakSYS MES application.
Monitor system performance and ensure continuous uptime.
Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.
Query and analyze TrakSYS SQL Server database table for investigation and resolve data‑related discrepancies to maintain data accuracy.
Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC).
Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.
Handle incident management and services requests through ticketing tools e.g., ServiceNow.
Maintain support documentation, change logs, and knowledge base articles.
Track SLAs, KPIs, and recurring issues for continuous improvement.
Support scheduled maintenance, upgrades, and deployments.
Required Skills
Hands‑on experience on TrakSYS MES (version 12 is a plus).
Understanding of TrakSYS architecture and core configurations.
Knowledge of C#/.Net, JavaScript, HTML and CSS.
Knowledge of SQL Server (queries, stored procedures).
Knowledge of IIS, Windows Server, and network basics.
Strong analytical and problem‑solving skills.
Good communication skills.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at TALENT Software Services by 2x
Get notified about new Support Engineer jobs in
Bloomfield, NJ .
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Base pay range $55.00/hr - $65.00/hr
Possible 3 Month CTH | No Fees | Do Not Re-Post | Confidential
TMR ID:
F1TLUO
Role:
TrakSYS Support Engineer
Work location:
Richmond, VA
Background and Meet and Greet:
MANDATORY
Job Description:
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.
Key Responsibilities
Provide Level 1 / Level 2 Support for TrakSYS MES application.
Monitor system performance and ensure continuous uptime.
Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.
Query and analyze TrakSYS SQL Server database table for investigation and resolve data‑related discrepancies to maintain data accuracy.
Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC).
Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.
Handle incident management and services requests through ticketing tools e.g., ServiceNow.
Maintain support documentation, change logs, and knowledge base articles.
Track SLAs, KPIs, and recurring issues for continuous improvement.
Support scheduled maintenance, upgrades, and deployments.
Required Skills
Hands‑on experience on TrakSYS MES (version 12 is a plus).
Understanding of TrakSYS architecture and core configurations.
Knowledge of C#/.Net, JavaScript, HTML and CSS.
Knowledge of SQL Server (queries, stored procedures).
Knowledge of IIS, Windows Server, and network basics.
Strong analytical and problem‑solving skills.
Good communication skills.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at TALENT Software Services by 2x
Get notified about new Support Engineer jobs in
Bloomfield, NJ .
#J-18808-Ljbffr