Monro, Inc.
Base pay range
$70,000.00/yr - $100,000.00/yr Company Description
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, where our founder opened the first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 tire and auto service brands, supporting each company’s regional strength and community connections. Under the Monro banner, we are united TEAM, sharing the same mission to provide the highest quality tire and auto service in the industry. Destination Monro – Your Career is Here. Compensation potential for this position is 70K to 100K+ based on experience, bonus opportunities, sales spiffs, regional contests, and other sales incentives. Job Description
The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager leads day-to-day operations and teammates, including selecting, coaching, and developing staff. This role supports Monro’s vision to be America’s leading auto and tire service centers, trusted by guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests. Responsibilities
Develop sales and technical teammates to deliver a consistent 5-star guest experience. Ensure sales goals are achieved through development and execution of sales plans and a thorough knowledge of services and products. Introduce tire and service products to guests to maximize sales and guest satisfaction. Support teammates by training and developing staff on shop operations and guest services. Provide direction and oversight to technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, and performance development. Control expenses through payroll, store maintenance, supplies, and utilities. Manage inventory, including pulling tires and parts and stocking. Audit courtesy inspections performed by teammates. Maintain store cleanliness and guest-ready condition per Monro standards. Schedule guest appointments and assign teammates by skill level for timely service completion. Inform and recommend tire and service products and promotions to meet sales goals. Attend to guest needs in sales, service, complaints, and adjustments. Build guest relationships to maximize satisfaction, loyalty, and retention. Convey repair and service needs to guests clearly. Adhere to company policies, governmental standards, environment codes, and ANSI/OSHA standards; apply safety standards. Maintain technical knowledge through Monro University training. Operate and maintain equipment safely according to guidelines (lifts, welders, brake lathes, etc.). Perform other duties as assigned. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Ability to manage, drive, and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals. Problem solving, inventory management, merchandising, and customer service skills. Effective communication with teammates and guests. Completion of all Monro required training within provided guidelines. Current valid driver’s license and satisfactory MVR. Background checks as applicable; results considered with regard to the position. Profile Summary
Guest and team-focused mindset with experience in customer-facing environments Strong verbal and written communication skills Business mindset with goal-driven approach Basic math skills for figures such as discounts and percentages Proactive, capable of multi-tasking in a fast-paced environment Ability to mentor and develop teammates Problem-solving and customer concern resolution skills Work Environment & Physical Requirements
Automotive shop environment with exposure to noise, weather, chemicals, and dust. Ability to work flexible hours, including evenings, weekends, and holidays; up to 45 hours per week. Ability to lift up to 50 lbs and stand for long periods. Frequent reaching and bending. Benefits
Performance-based incentives Paid vacation and holidays Reimbursement for ASE Certifications Reimbursement for state inspection licenses 401(k) eligibility upon hire Direct Deposit, employee discounts, healthcare, vision, and dental Career advancement opportunities Equal Opportunity
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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$70,000.00/yr - $100,000.00/yr Company Description
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, where our founder opened the first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 tire and auto service brands, supporting each company’s regional strength and community connections. Under the Monro banner, we are united TEAM, sharing the same mission to provide the highest quality tire and auto service in the industry. Destination Monro – Your Career is Here. Compensation potential for this position is 70K to 100K+ based on experience, bonus opportunities, sales spiffs, regional contests, and other sales incentives. Job Description
The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager leads day-to-day operations and teammates, including selecting, coaching, and developing staff. This role supports Monro’s vision to be America’s leading auto and tire service centers, trusted by guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests. Responsibilities
Develop sales and technical teammates to deliver a consistent 5-star guest experience. Ensure sales goals are achieved through development and execution of sales plans and a thorough knowledge of services and products. Introduce tire and service products to guests to maximize sales and guest satisfaction. Support teammates by training and developing staff on shop operations and guest services. Provide direction and oversight to technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, and performance development. Control expenses through payroll, store maintenance, supplies, and utilities. Manage inventory, including pulling tires and parts and stocking. Audit courtesy inspections performed by teammates. Maintain store cleanliness and guest-ready condition per Monro standards. Schedule guest appointments and assign teammates by skill level for timely service completion. Inform and recommend tire and service products and promotions to meet sales goals. Attend to guest needs in sales, service, complaints, and adjustments. Build guest relationships to maximize satisfaction, loyalty, and retention. Convey repair and service needs to guests clearly. Adhere to company policies, governmental standards, environment codes, and ANSI/OSHA standards; apply safety standards. Maintain technical knowledge through Monro University training. Operate and maintain equipment safely according to guidelines (lifts, welders, brake lathes, etc.). Perform other duties as assigned. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Ability to manage, drive, and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals. Problem solving, inventory management, merchandising, and customer service skills. Effective communication with teammates and guests. Completion of all Monro required training within provided guidelines. Current valid driver’s license and satisfactory MVR. Background checks as applicable; results considered with regard to the position. Profile Summary
Guest and team-focused mindset with experience in customer-facing environments Strong verbal and written communication skills Business mindset with goal-driven approach Basic math skills for figures such as discounts and percentages Proactive, capable of multi-tasking in a fast-paced environment Ability to mentor and develop teammates Problem-solving and customer concern resolution skills Work Environment & Physical Requirements
Automotive shop environment with exposure to noise, weather, chemicals, and dust. Ability to work flexible hours, including evenings, weekends, and holidays; up to 45 hours per week. Ability to lift up to 50 lbs and stand for long periods. Frequent reaching and bending. Benefits
Performance-based incentives Paid vacation and holidays Reimbursement for ASE Certifications Reimbursement for state inspection licenses 401(k) eligibility upon hire Direct Deposit, employee discounts, healthcare, vision, and dental Career advancement opportunities Equal Opportunity
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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