Overnight Crisis Call Specialist (988 Case Manager)

Overview Johnson County Government offers a career that serves a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. We provide excellent public service, shared values, wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and more. If you're looking for something more than a job, consider the challenge and opportunity of being a member of Johnson County Government.

Johnson County Mental Health Center is looking for a Crisis Call Specialist to join our 988 Crisis Team. This team provides mental health crisis services to our community by phone. JCMHC has supported a 24/7 crisis line for over 40 years and recently became a member of the National Suicide and Crisis Lifeline (988). The intent for the 988 phone number is to prevent suicide, divert individuals from hospitals and law enforcement contact, and support individuals in navigating resources to meet their needs. The team is co-located in Johnson County's Communication Center, sharing space with Sherriff, Fire and Med-Act 911 dispatch, and works closely with Johnson County's first responders. The 988 Crisis Team operates 24/7 with 12-hour shifts (7a-7p and 7p-7a). Crisis Line Specialists will work seven 12-hour shifts every fourteen days on a fixed rotation.

This position is eligible for a shift differential specific to overnight hours ($1.50/hr), weekend hours ($0.75/hr), and evening hours ($0.75/hr).

The following schedules are available for this position: Overnight position requires availability to work 7 pm to 7 am shifts on weekdays, weekends, and some holidays.

JCMHC believes everyone can learn, change, and grow as human beings. Our role is to provide hope and promote recovery using a strengths-based approach. It is important for the qualified candidate to reflect these values. We are always looking for great candidates.

First review of applications will be October 16.

Job Description

Answers 24-hour crisis calls, chats, and texts providing empathic and compassionate support.

Triage for suicide risk and other safety-related concerns, assess needs to include making least restrictive level of care recommendations, and coordinate care for citizens of Johnson County, law enforcement officers, hospitals, and other community agencies.

Conducts outreach calls to individuals identified in need of support.

Develops safety plans to address the needs of individuals; collaborates with JCMHC teams and other community agencies to advocate and partner for individuals' needs.

Oversees acquisition and forwarding of all necessary documentation for individuals requiring voluntary or involuntary hospitalization.

Completes and submits documentation regarding services provided and assists with data collection in support of program goals.

Job Requirements

Minimum Job Requirements:

Bachelor’s degree in Human Services or related field is required. May require KS/MO driver’s license, depending on department or agency.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Preferred Job Requirements:

One year of related work experience is preferred.

Education/Experience Substitutions:

Experience may be substituted for degree. Education may be substituted for experience. In some instances, statutory or regulatory requirements may prohibit substitution of education and/or experience.

Physical, Environmental, and Special Working Conditions:

All County employees may be called upon to assist other departments in a declared emergency situation.

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