The Salvation Army USA Western Territory
Seasonal Cold Weather Case Manager
The Salvation Army USA Western Territory, Aurora, Colorado, United States, 80012
Overview
Job Title:
Seasonal Cold Weather Case Manager
FLSA Status:
Temporary, Full-Time - non-exempt
Employment End Date:
12/31/2025
Reports to:
Seasonal Lead Cold Weather Case Manager
Schedule:
Shift 1: M-F 7-3:30, occasional weekends
Shift 2: M-F 9-5:30, occasional weekends
Shift 3: M-F 12:30-9:00, occasional weekends
Supervises:
N/A
Rate of Pay:
$26/hour
Closing Date:
10/10/2025
Benefits:
Temporary; Full-Time, Non-Exempt employees are eligible for but not limited to the following:
Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro-rated for part-time hours.)
Function The Cold Weather Case Manager position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Cold Weather Team will be responsible for providing access to shelter during severe weather events in alignment with citywide severe weather policies. This will include expanding the hours of operation and/or operating an additional telephone line to provide additional access during severe weather events. This also includes working with HOST on a procedure to provide additional hours of operation and additional staff coverage during distinct weather events. Additionally, The Salvation Army will be responsible for providing on-site staffing at the Cold Weather sheltering location during activation, to include screening families for eligibility, providing rapid resolution services as appropriate, writing vouchers on the spot for cold weather, and completing HMIS intakes and data entry.
Duties and Responsibilities
Answers calls for information regarding cold weather shelter and other community resources.
Focus on triaging, VISPDATs, and providing rapid resolution assistance, as needed.
Enrolling families for cold weather vouchers and shelter waitlists.
Connect qualified candidates with their appropriate partner agency.
Provide financial assistance when appropriate.
Documents calls accurately utilizing a computerized internal database.
Record and track assistances in HMIS according to HUD standards.
Completing all required assessments with households to determine program eligibility.
Use active and compassionate communication skills.
Use trauma informed care to deescalate upset individuals on the phone or in person.
Education, Experience, Skills, Qualifications
Bachelor's Degree required; Master's Degree preferred.
Bachelor's or Master's Degree in social work, or a related field, transcripts required.
Two years of experience in providing casework services.
Experience working with individuals from a variety of backgrounds and educational levels required.
Customer service experience.
Critical thinking; sound judgment and decision making.
Skilled in working with a team; excellent oral and written communication skills.
Computer proficiency with Microsoft Word and Excel. Working knowledge of integrated database applications and ability to use new software programs with basic training.
Must be highly motivated and a self-starter.
Bilingual preferred.
Background check required.
Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.
Driving
A minimum age of 21 (for insurance provision) and possession of a valid in-state driver's license is required.
An MVR will be processed every year in accordance with The Salvation Army's policies.
Background Check: Continued employment will be contingent upon a biennial background check processed in accordance with The Salvation Army's policies.
Physical Requirements Ability to maneuver. Ability to remain in a stationary position. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.
Equal Opportunity
Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Seasonal Cold Weather Case Manager
FLSA Status:
Temporary, Full-Time - non-exempt
Employment End Date:
12/31/2025
Reports to:
Seasonal Lead Cold Weather Case Manager
Schedule:
Shift 1: M-F 7-3:30, occasional weekends
Shift 2: M-F 9-5:30, occasional weekends
Shift 3: M-F 12:30-9:00, occasional weekends
Supervises:
N/A
Rate of Pay:
$26/hour
Closing Date:
10/10/2025
Benefits:
Temporary; Full-Time, Non-Exempt employees are eligible for but not limited to the following:
Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro-rated for part-time hours.)
Function The Cold Weather Case Manager position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Cold Weather Team will be responsible for providing access to shelter during severe weather events in alignment with citywide severe weather policies. This will include expanding the hours of operation and/or operating an additional telephone line to provide additional access during severe weather events. This also includes working with HOST on a procedure to provide additional hours of operation and additional staff coverage during distinct weather events. Additionally, The Salvation Army will be responsible for providing on-site staffing at the Cold Weather sheltering location during activation, to include screening families for eligibility, providing rapid resolution services as appropriate, writing vouchers on the spot for cold weather, and completing HMIS intakes and data entry.
Duties and Responsibilities
Answers calls for information regarding cold weather shelter and other community resources.
Focus on triaging, VISPDATs, and providing rapid resolution assistance, as needed.
Enrolling families for cold weather vouchers and shelter waitlists.
Connect qualified candidates with their appropriate partner agency.
Provide financial assistance when appropriate.
Documents calls accurately utilizing a computerized internal database.
Record and track assistances in HMIS according to HUD standards.
Completing all required assessments with households to determine program eligibility.
Use active and compassionate communication skills.
Use trauma informed care to deescalate upset individuals on the phone or in person.
Education, Experience, Skills, Qualifications
Bachelor's Degree required; Master's Degree preferred.
Bachelor's or Master's Degree in social work, or a related field, transcripts required.
Two years of experience in providing casework services.
Experience working with individuals from a variety of backgrounds and educational levels required.
Customer service experience.
Critical thinking; sound judgment and decision making.
Skilled in working with a team; excellent oral and written communication skills.
Computer proficiency with Microsoft Word and Excel. Working knowledge of integrated database applications and ability to use new software programs with basic training.
Must be highly motivated and a self-starter.
Bilingual preferred.
Background check required.
Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.
Driving
A minimum age of 21 (for insurance provision) and possession of a valid in-state driver's license is required.
An MVR will be processed every year in accordance with The Salvation Army's policies.
Background Check: Continued employment will be contingent upon a biennial background check processed in accordance with The Salvation Army's policies.
Physical Requirements Ability to maneuver. Ability to remain in a stationary position. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.
Equal Opportunity
Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr