Author Health
Facilitated Telehealth Coordinator- Delray Beach, FL
Author Health, Delray Beach, Florida, United States, 33483
Facilitated Telehealth Coordinator - Delray Beach, FL
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Facilitated Telehealth Coordinator - Delray Beach, FL
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Author Health Overview
Facilitated Telehealth Coordinator role at Author Health. We are revolutionizing how mental health care is delivered, and we want you to be part of it. Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults. We don’t just treat symptoms. We treat people — fully, holistically, and with heart. Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives. We value inclusivity and support a workplace where team members can show up as their full selves. Responsibilities
Facilitate communication between providers and patients, including assisting patients with technology to conduct virtual visits with team members Assess environment for safety concerns or hazards Communicate patient questions and needs (e.g., medications) to the patient care team Coordinate telehealth services to ensure seamless care delivery to patients at home, in clinics, or living communities (e.g., ALFs) Provide education and support to patients and caregivers on using telehealth technology effectively Maintain accurate records of telehealth appointments and patient data Collaborate with IT and technical support teams to resolve telehealth system issues Conduct training sessions to educate healthcare staff on telehealth best practices and workflows Identify technology needs and opportunities for improvement with cross-functional teams Troubleshoot and resolve technology issues promptly to minimize downtime Occasionally conduct in-person outreach to doctors’ offices, hospitals, and patients’ homes to educate potential patients and caregivers about Author Health’s mission and services Qualifications
Comfortable working with the senior population and those with behavioral health conditions Proven experience in a healthcare setting or similar role Knowledge of telehealth technology and software Excellent organizational and time management skills Strong attention to detail and ability to multitask Excellent communication and interpersonal skills Ability to work independently and collaborate effectively with team members Proactive and adaptable to change in a fast-paced environment Driver’s license and access to a car Preferred bilingual (Spanish-English) Willingness to travel up to 100 miles radius per day Preferred
At least 1 year of directly related experience Passion for and experience working with patients with mental health conditions Passion for and experience working with seniors Work Arrangements
This role requires walking to and from patients’ homes in all weather conditions. It requires a high level of flexibility, independence, and reliable transportation. In addition to in-person work, employees will occasionally work from home, using virtual tools and software to manage tasks, communicate with team members, and complete administrative duties. The ideal candidate will balance remote responsibilities with regular travel to ensure exceptional service and care in both settings. What We Offer
Retirement savings plan (401k) with up to 3.5% company match Low-cost benefits package for employee and dependents (medical/dental/vision/STD/Life Insurance) Paid vacation Paid sick leave 9 paid holidays throughout the year (plus 2 flex holidays, 11 total) Performance-based bonuses And more Author Health is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making employment decisions without regard to race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, age, national origin, genetic information, disability, veteran or family status, or any other basis protected by applicable law. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company will consider qualified applicants with arrest and conviction records as required by applicable law.
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Join to apply for the
Facilitated Telehealth Coordinator - Delray Beach, FL
role at
Author Health Overview
Facilitated Telehealth Coordinator role at Author Health. We are revolutionizing how mental health care is delivered, and we want you to be part of it. Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults. We don’t just treat symptoms. We treat people — fully, holistically, and with heart. Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives. We value inclusivity and support a workplace where team members can show up as their full selves. Responsibilities
Facilitate communication between providers and patients, including assisting patients with technology to conduct virtual visits with team members Assess environment for safety concerns or hazards Communicate patient questions and needs (e.g., medications) to the patient care team Coordinate telehealth services to ensure seamless care delivery to patients at home, in clinics, or living communities (e.g., ALFs) Provide education and support to patients and caregivers on using telehealth technology effectively Maintain accurate records of telehealth appointments and patient data Collaborate with IT and technical support teams to resolve telehealth system issues Conduct training sessions to educate healthcare staff on telehealth best practices and workflows Identify technology needs and opportunities for improvement with cross-functional teams Troubleshoot and resolve technology issues promptly to minimize downtime Occasionally conduct in-person outreach to doctors’ offices, hospitals, and patients’ homes to educate potential patients and caregivers about Author Health’s mission and services Qualifications
Comfortable working with the senior population and those with behavioral health conditions Proven experience in a healthcare setting or similar role Knowledge of telehealth technology and software Excellent organizational and time management skills Strong attention to detail and ability to multitask Excellent communication and interpersonal skills Ability to work independently and collaborate effectively with team members Proactive and adaptable to change in a fast-paced environment Driver’s license and access to a car Preferred bilingual (Spanish-English) Willingness to travel up to 100 miles radius per day Preferred
At least 1 year of directly related experience Passion for and experience working with patients with mental health conditions Passion for and experience working with seniors Work Arrangements
This role requires walking to and from patients’ homes in all weather conditions. It requires a high level of flexibility, independence, and reliable transportation. In addition to in-person work, employees will occasionally work from home, using virtual tools and software to manage tasks, communicate with team members, and complete administrative duties. The ideal candidate will balance remote responsibilities with regular travel to ensure exceptional service and care in both settings. What We Offer
Retirement savings plan (401k) with up to 3.5% company match Low-cost benefits package for employee and dependents (medical/dental/vision/STD/Life Insurance) Paid vacation Paid sick leave 9 paid holidays throughout the year (plus 2 flex holidays, 11 total) Performance-based bonuses And more Author Health is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making employment decisions without regard to race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, age, national origin, genetic information, disability, veteran or family status, or any other basis protected by applicable law. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company will consider qualified applicants with arrest and conviction records as required by applicable law.
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