Jobs via Dice
Urgent Contract Opportunity - Desktop Support Engineer at Newark, NJ -19135-1
Jobs via Dice, Jacksonville, Florida, United States, 32290
Urgent Contract Opportunity - Desktop Support Engineer
Location: Newark, NJ
Duration: 17 months with possible extension; 100% onsite, 5 days a week. Local candidates preferred.
Responsibilities
Laptops/Desktops troubleshooting, hardware and software issues, installing software and updates, Outlook, SCCM, AD, O365, Imaging, Win10/11/Mac OS support.
Infrastructural support to end‑user clients by responding to all incoming service requests/incidents for PCs/laptops. Support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.
Update ticket on IT service management tool with proper work notes. Provide Tier II support for system images, virtual environments, and Mac OS management.
Serve as an expert in troubleshooting, diagnosing, and resolving complex end‑user device incidents and problems through desktop support services and remote support, where appropriate.
Deskside management, touch support, local IT, imaging, O365 support, investigate and troubleshoot software and desktop issues.
Provide all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.
Remote support and troubleshooting of end‑user issues.
Support IT infrastructure endpoints maintenance and upgrades.
Provide technical support to end‑users for desktop systems and applications.
Troubleshoot hardware and software issues on desktop and laptop computers.
Provide technical guidance and collaborate with Tier 3 to streamline services and support.
Serve as the escalation person for complex issues for the desktop support team.
Document detailed notes in the ticketing system and provide accurate and timely customer updates.
Manage user accounts and permissions.
Install, configure, and maintain desktop software and hardware.
Assist in the setup and deployment of new computer equipment.
Windows OS, MacBook support, Zscaler troubleshooting.
Contact David (Amit), Senior Technical Recruiter, SYSMIND LLC.
Equal Employment Opportunity SYSMIND is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment without any discrimination. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions. We promote and support a diverse workforce at all levels in the company.
All job offers are contingent upon completion of a satisfactory background check and reference checks. Passing a drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.
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Duration: 17 months with possible extension; 100% onsite, 5 days a week. Local candidates preferred.
Responsibilities
Laptops/Desktops troubleshooting, hardware and software issues, installing software and updates, Outlook, SCCM, AD, O365, Imaging, Win10/11/Mac OS support.
Infrastructural support to end‑user clients by responding to all incoming service requests/incidents for PCs/laptops. Support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.
Update ticket on IT service management tool with proper work notes. Provide Tier II support for system images, virtual environments, and Mac OS management.
Serve as an expert in troubleshooting, diagnosing, and resolving complex end‑user device incidents and problems through desktop support services and remote support, where appropriate.
Deskside management, touch support, local IT, imaging, O365 support, investigate and troubleshoot software and desktop issues.
Provide all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.
Remote support and troubleshooting of end‑user issues.
Support IT infrastructure endpoints maintenance and upgrades.
Provide technical support to end‑users for desktop systems and applications.
Troubleshoot hardware and software issues on desktop and laptop computers.
Provide technical guidance and collaborate with Tier 3 to streamline services and support.
Serve as the escalation person for complex issues for the desktop support team.
Document detailed notes in the ticketing system and provide accurate and timely customer updates.
Manage user accounts and permissions.
Install, configure, and maintain desktop software and hardware.
Assist in the setup and deployment of new computer equipment.
Windows OS, MacBook support, Zscaler troubleshooting.
Contact David (Amit), Senior Technical Recruiter, SYSMIND LLC.
Equal Employment Opportunity SYSMIND is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment without any discrimination. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions. We promote and support a diverse workforce at all levels in the company.
All job offers are contingent upon completion of a satisfactory background check and reference checks. Passing a drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.
#J-18808-Ljbffr