Automotive Service Advisor

In need of an experienced Service Advisor! What We Offer Competitive Salary plus commission Health insurance 401(k) plan Vacation time Life insurance Growth opportunities No SUNDAYS!! Community involvement Duties & Responsibilities: Schedule service appointments, pickup and delivery, and refer customer experiences to CX Coordinator. Schedule CX experiences if CX Coordinator is unavailable. Offer PDEL (Pickup and Delivery) with every service appointment. Obtain customer and vehicle data prior to arrival when possible; review service history. Greet customers in a timely, friendly manner and obtain vehicle information. Test drive the vehicle with the customer as needed to duplicate the concern or refer to a test technician. Establish a "promised time" and check with dispatcher if necessary. Perform VCI (Vehicle Check-In) and recommend additional needed service. Establish customer's method of payment and obtain credit approval if necessary. Advise customers about necessary service for routine maintenance, including factory-recommended services. Help identify mechanical problems by questioning the customer, doing visual inspections, or road tests, and document this information on the repair order. Write a brief, detailed description of the customer's concern on the repair order to help the technician locate the problem. Provide a complete and accurate written cost estimate for labor and parts via the Autosoft Service Quoting system. Recommend corrective procedures and update work orders for needed repairs. Check on progress of repairs throughout the day, contact customers regarding changes, and obtain proper authorization before additional repairs. Review repair orders to ensure work is completed and additional work is authorized and documented. Explain work performed and repair order charges to the customer. Close repair orders appropriately, ensuring all information complies with warranty guidelines. Obtain customer's signature on repair orders and provide a copy of the finalized repair order. Ensure vehicles are parked in designated locations, locked, and keys are marked and stored correctly. Present new ideas to the Service Manager and Service Director. Facilitate customer complaints to the Service Manager. Maintain high customer satisfaction standards. Perform other tasks as assigned. Strive for harmony and teamwork within the department and with all departments. Follow safety protocols and maintain awareness of workplace safety requirements. Job Qualifications: High School Diploma or GED 1-3 years of experience preferred but not required Ford training preferred but not required Valid Driver's License We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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