Viking Masek Packaging Technologies
Field Service Technician
Viking Masek Packaging Technologies, Oostburg, Wisconsin, United States, 53070
Overview
Viking Masek Packaging Technologies provides innovative packaging automation for food, beverage, health, medical, and consumer goods manufacturers globally. We offer advanced solutions like vertical form fill seal (VFFS), premade pouch, stick pack machines, flow wrapping equipment, case packers, and cartoners. At Viking Masek we focus on innovation and integration, delivering complete packaging automation solutions to optimize production lines worldwide.
Job Description As a Field Service Technician, you will provide foundational service and support for Viking Masek’s packaging machinery, such as VFFS machines, multi-lane stick pack machines, and rotary fillers. This role focuses on building technical skills, supporting other technicians on complex tasks, and delivering excellent customer service. This role involves efficiently managing customer service-related issues, product service alerts, troubleshooting, and warranty matters. Utilizing ERP tools, you will assist in generating service reports, maintaining call logs, and contributing to customer experience reporting, ensuring our customer database remains in impeccable condition. Your key responsibilities include understanding both the company and customer’s technical needs. This encompasses establishing and maintaining industry and company technical knowledge, collaborating with Project Managers and cross-functional teams, and researching and evaluating onsite solutions to address organizational technical challenges. You are expected to be an industry expert, particularly in packaging machines and technical skillsets.
Key Role Areas (KRA)
Customer Service and Support
Technical Expertise and Maintenance
Collaboration and Communication
Reporting and Documentation
Continuous Improvement and Compliance
Job Duties & Responsibilities KRA # 1 – Customer Service and Support
Provide exceptional service and training to both existing and prospective customers
Manage customer service-related issues, product service alerts, troubleshooting, and warranty matters
Cultivate positive relationships with customers
Understand customer requirements and make appropriate recommendations/briefings
KRA # 2 – Technical Expertise and Maintenance
Establish and maintain industry and company technical knowledge
Manage all on-site installations, repairs, maintenance, and test tasks
Troubleshoot electrical wiring and read electrical schematics
Maintain technical and operational documentation
KRA # 3 – Collaboration and Documentation
Collaborate with Project Managers and cross-functional teams
Communicate effectively with production and service teams
Cooperate with the technical team and share information across the organization
Collaborate with internal departments as needed
KRA # 4 – Reporting and Documentation
Utilize ERP tools to generate service reports, maintain call logs and contribute to customer experience reporting
Produce timely and detailed service reports
Document service and installation actions through forms, reports, logs and records
KRA # 5 – Continuous Improvement and Compliance
Study and standardize procedures to enhance the efficiency of the technical service team
Adhere to all company’s field procedures and protocols
Commitment to continuous improvement and industry training upkeep
Qualifications
Valid Driver’s License required with no major violations within the last 3 years.
High School Diploma or equivalent required; Technical Diploma preferred; bachelor’s degree a plus.
2+ years of relevant experience.
General computer skills (Outlook, Word, Excel).
Familiarity with ERP systems.
Ability to read electrical schematics.
Ability to troubleshoot electrical wiring.
Mechanical proficiencies.
Strong organizational and teamwork skills.
Strong customer service skills.
Core Values
Simple in Motion
SERVICE: Serving our customers, colleagues, and community
INNOVATION: Solving your unique packaging challenges
MOTIVATION: Motivated by our story to build your story
PARTNERSHIP: Listening with curiosity and empathy to build strong relationships
LEADERSHIP: Confidently transforming your goals into realities
EXCELLENCE: Committed to delivering our best
We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home.
Interested in what’s happening at Viking Masek? Connect with us on LinkedIn, YouTube, Facebook
Seniority level
Entry level
Employment type
Full-time
Job function
Strategy/Planning and Information Technology
Industries: Machinery Manufacturing
Referrals increase your chances of interviewing at Viking Masek Packaging Technologies by 2x
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Job Description As a Field Service Technician, you will provide foundational service and support for Viking Masek’s packaging machinery, such as VFFS machines, multi-lane stick pack machines, and rotary fillers. This role focuses on building technical skills, supporting other technicians on complex tasks, and delivering excellent customer service. This role involves efficiently managing customer service-related issues, product service alerts, troubleshooting, and warranty matters. Utilizing ERP tools, you will assist in generating service reports, maintaining call logs, and contributing to customer experience reporting, ensuring our customer database remains in impeccable condition. Your key responsibilities include understanding both the company and customer’s technical needs. This encompasses establishing and maintaining industry and company technical knowledge, collaborating with Project Managers and cross-functional teams, and researching and evaluating onsite solutions to address organizational technical challenges. You are expected to be an industry expert, particularly in packaging machines and technical skillsets.
Key Role Areas (KRA)
Customer Service and Support
Technical Expertise and Maintenance
Collaboration and Communication
Reporting and Documentation
Continuous Improvement and Compliance
Job Duties & Responsibilities KRA # 1 – Customer Service and Support
Provide exceptional service and training to both existing and prospective customers
Manage customer service-related issues, product service alerts, troubleshooting, and warranty matters
Cultivate positive relationships with customers
Understand customer requirements and make appropriate recommendations/briefings
KRA # 2 – Technical Expertise and Maintenance
Establish and maintain industry and company technical knowledge
Manage all on-site installations, repairs, maintenance, and test tasks
Troubleshoot electrical wiring and read electrical schematics
Maintain technical and operational documentation
KRA # 3 – Collaboration and Documentation
Collaborate with Project Managers and cross-functional teams
Communicate effectively with production and service teams
Cooperate with the technical team and share information across the organization
Collaborate with internal departments as needed
KRA # 4 – Reporting and Documentation
Utilize ERP tools to generate service reports, maintain call logs and contribute to customer experience reporting
Produce timely and detailed service reports
Document service and installation actions through forms, reports, logs and records
KRA # 5 – Continuous Improvement and Compliance
Study and standardize procedures to enhance the efficiency of the technical service team
Adhere to all company’s field procedures and protocols
Commitment to continuous improvement and industry training upkeep
Qualifications
Valid Driver’s License required with no major violations within the last 3 years.
High School Diploma or equivalent required; Technical Diploma preferred; bachelor’s degree a plus.
2+ years of relevant experience.
General computer skills (Outlook, Word, Excel).
Familiarity with ERP systems.
Ability to read electrical schematics.
Ability to troubleshoot electrical wiring.
Mechanical proficiencies.
Strong organizational and teamwork skills.
Strong customer service skills.
Core Values
Simple in Motion
SERVICE: Serving our customers, colleagues, and community
INNOVATION: Solving your unique packaging challenges
MOTIVATION: Motivated by our story to build your story
PARTNERSHIP: Listening with curiosity and empathy to build strong relationships
LEADERSHIP: Confidently transforming your goals into realities
EXCELLENCE: Committed to delivering our best
We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home.
Interested in what’s happening at Viking Masek? Connect with us on LinkedIn, YouTube, Facebook
Seniority level
Entry level
Employment type
Full-time
Job function
Strategy/Planning and Information Technology
Industries: Machinery Manufacturing
Referrals increase your chances of interviewing at Viking Masek Packaging Technologies by 2x
Get notified about new Field Service Technician jobs in Oostburg, WI.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr